How to Pay Your Water Bill for Hardin County Water District 2

Paying your water bill to Hardin County Water District 2 is easy and convenient with the variety of options available. Hardin County Water District 2 (HCWD2) serves residents of Hardin County, Kentucky providing high quality drinking water to homes and businesses in the area. Keeping up-to-date with your water payments is important to avoid service interruption. Luckily HCWD2 offers several ways to view and pay your water bill online by phone, or in-person.

Online Bill Pay

The easiest way to pay your water bill to HCWD2 is online through their website. You can pay with a credit/debit card or electronic check. To pay online, go to wwwhcwd2org and click on “Pay Your Bill”. From there you can either login to an existing account or search for your account by phone number or account number. Once logged in, you can view your current balance and due date.

Payments made online are posted to your account immediately. You can also setup automatic payments and paperless billing by enrolling in AutoPay. With AutoPay, your bill will be paid automatically each month on the due date using your payment method on file. It’s a convenient way to avoid late fees.

Pay By Phone

If you prefer to pay your water bill over the phone, HCWD2 offers a 24/7 automated payment system. To use the automated phone system call (844) 793-5396. You will need to enter your 10-digit account number and the amount you owe to make a payment. The system accepts Visa Mastercard Discover and electronic check payments. Just like online payments, phone payments are posted to your account right away.

Pay By Mail

To pay your water bill by mail, you can send a check or money order payable to Hardin County Water District 2 to:

Hardin County Water District 2
PO Box 1121
Elizabethtown, KY 42702

Be sure to include your 10-digit account number on the check memo line. Mailed payments take 7-10 days to process. Payments must be received by the due date to avoid late fees.

Pay In-Person

For in-person bill payment, you can stop by the HCWD2 office located at:

1951 West Park Road
Elizabethtown, KY 42701

Office hours are Monday-Friday from 8:30 AM to 4:30 PM. You can pay by cash, check or credit/debit card when paying at the office. Drive-thru service is also available. Payments made in-person by 3:00 PM will post to your account the same day.

Payment Assistance Programs

If you are struggling to pay your water bill, Hardin County Water District 2 offers programs that may be able to help including:

• Payment Arrangements – You can set up a payment plan to break up your balance into multiple smaller payments over several months. Payment arrangements help avoid disconnection.

• Leak Adjustment – If you’ve had a leak on your side of the meter, you may qualify for a one-time adjustment on your bill after the leak is repaired.

• LIHEAP – The Low-Income Home Energy Assistance Program provides federal grant assistance for water bills to qualifying low-income households.

Be sure to contact HCWD2 right away if you need assistance paying your bill. Their customer service team can explain these programs in more detail to help you maintain service.

Avoid Late Fees and Disconnection

To avoid late fees and possible disconnection, your water bill must be paid by the due date each month. HCWD2 issues bills monthly. If your bill is not paid on-time, a 10% late penalty will be applied to the unpaid balance.

If your account becomes 60 days past due, a disconnection notice will be sent. You must pay the past due amount in full or make a payment arrangement within 10 days of the notice to avoid water service interruption.

Keeping your Hardin County Water District 2 account current is important. Be sure to pay your water bill by the due date every month using one of the payment options available including online, phone, mail or in-person. Contact HCWD2 immediately if you need assistance with bill payment to avoid disconnection. They offer programs to help qualifying customers catch up on past due balances. Paying your water bill is quick and easy thanks to the variety of convenient payment methods offered by Hardin County Water District 2.