The City of Dallas Water Utilities provides water and sewer service to residents and businesses in the Dallas area. They offer flexible payment options to easily pay your monthly water bill This guide will walk through the various ways to pay your Dallas Water Utilities bill
Online Payments
The easiest way to pay your Dallas Water Utilities bill is online through the DallasGo website This allows you to securely pay by debit/credit card or electronic check without any fees or charges
To pay online:
- Go to the DallasGo website
- Enter your 10-digit Dallas Water Utilities account number
- Select “Make Payment” and enter your payment details
- Payments process instantly with no additional cost
Online payments via DallasGo can be made 24/7 for convenience. It’s fast, simple and free.
Autopay
Another convenient option is to enroll in Autopay through the DallasGo portal. This automatically deducts your monthly Dallas Water Utilities bill from your chosen bank account or card each month on the due date.
Autopay saves you time and gives you peace of mind that your bill is always paid on time. And like standard online payments, Autopay through DallasGo is a free service.
Pay by Mail
If you prefer to pay your Dallas Water Utilities bill by mail, send your check or money order to:
City of Dallas
PO Box 75277
Dallas, TX 75277-1000
Be sure to include the payment stub from the bottom of your water bill to ensure proper crediting to your account. Allow 5-7 business days for your mailed payment to process.
Pay by Phone
The City of Dallas offers an automated phone payment system you can use to pay your water bill.
To pay by phone:
- Call 214-651-1441
- Follow the prompts to enter your 10-digit account number
- Enter payment details for your debit/credit card or electronic check
The phone payment system is available 24/7. A small service fee may apply.
Pay in Person
You have a couple options for paying your Dallas Water Utilities bill in person:
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Authorized pay stations – Visit any authorized pay location in the Dallas area and present your water bill for payment by cash, check or money order.
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Night drop box – A drop box is located outside Dallas City Hall. Simply enclose your payment in an envelope and deposit into the locked drop box anytime.
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City Hall – Pay in person at the City Hall Revenue Office at 1500 Marilla Street.
Avoid Late Fees and Disconnection
Dallas Water Utilities bills are due by the due date printed on your monthly statement, usually around the 20th of the month.
If your bill is past due, you will receive a termination notice giving you a final date to pay before water service is disconnected. To avoid fees and disruption, pay your overdue Dallas Water Utilities bill immediately using one of the methods above.
You can also contact Dallas Water Utilities to set up a customized payment plan if you are struggling to pay on time. Email [email protected] or call 214-651-1441 for assistance.
Maintaining water service is critical for residential and commercial customers alike. Take advantage of the variety of ways to pay your Dallas Water Utilities bill conveniently online, by phone, mail or in person. Communicate any payment issues promptly to avoid penalties.
How To Pay Your #PalmBeachCounty Water Utility Bill Online
FAQ
What is the phone number for the Dallas water bill?
Call Water Customer Service at 214-651-1441 (8 a.m. to 5 p.m.) to do anything related to your bill or account, to set up new service, or to change service. m. to 5 p. m. , Monday through Friday) or email WaterSpecialtyUnit@dallas. gov.
How do I pay my Dallas water bill without logging in?
By Phone: You can use our automated phone system to make safe payments 24 hours a day by calling DWU Customer Service at 214-651-1441.
How do I set up water utilities in Dallas?
Making a New Account: You can now ask to create an account online, or you can call the City of Dallas Water Utilities Department (DWU) Customer Service during the week at (214) 651-1441. Or stop by our Customer Service Lobby in Room 2D South at Dallas City Hall, 1500 Marilla Street.
How to find Dallas water account number?
If you don’t have your bill handy, you can call Dallas Rural Water District at 217-847-6577 and ask for your Account Number.
How do I pay my water bill in Dallas?
Dallas Water Utilities (DWU) offers customers several options to pay their water bill. Choose the payment method that is convenient to you. Register for a profile on DallasGo, the new online payment platform, at dallas. gov/DallasGo. Or use Guest Pay to make a convenient one-time payment.
What happens if you don’t pay your water bill in Dallas?
The department says that during the switch to DallasGo, late payments will not be charged late fees or cause water service to be cut off. The city did not specify how long the grace period will be. Residents can make payments by mail, phone or in person at Dallas City Hall and authorized payment locations.
Who is Dallas Water Utilities?
Dallas Water Utilities (DWU) proudly serves over 2. 6 million people as a local and regional provider of water, wastewater, stormwater and flood control services. The goal of DWU’s One Water plan is to provide services that are important for the health, safety, and quality of life of people in Dallas. Visit 311 Online or Download the IOS or Android app.
How do I contact Dallas Water Utilities?
The online system is available for residents in English and Spanish. The platform offers an option to switch between both languages. People who are having trouble with the new platform can call the Dallas Water Utilities Department office at 214-651-1441, 8 a.m. to 5 p.m., Monday through Friday. m. to 5 p. m.
What’s new at Dallas Water Utilities?
“This new payment platform is being launched as part of our effort to continuously improve the customer experience and make doing business with the city easier,” said Sarah Standifer, interim director of Dallas Water Utilities. “DallasGo aligns with our innovative and transformational technology strategy. ”.
How do I pay DWU in Dallas?
Visit the second floor lobby of Dallas City Hall and sign in for assistance from a DWU representative. find an authorized payment station near you. Use the drop box outside of City Hall, in the driveway between Young Street and Canton Street, to send a check or money order payment.
