Paying your utility bills on time every month is essential to avoid service disruptions The city of Pembroke Pines offers multiple convenient ways to pay your water, sewer, garbage and other utility bills. Read on to learn the quickest and easiest methods for paying your Pembroke Pines utility bill.
Overview of Payment Options
Pembroke Pines provides both online and in-person payment options to suit your needs:
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Online – Pay via credit/debit card or e-check through the online citizen portal.
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In-Person – Pay with cash, check or card at designated city offices.
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Mail – Send a check or money order by mail to the payment mailing address.
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Drop Boxes – Leave check/money order payments in secure night drop boxes
How to Pay Your Bill Online
Paying online is the fastest and most convenient way to pay your Pembroke Pines utility bill. Here is a step-by-step guide:
Step 1: Visit the Online Portal
Go to the Pembroke Pines Online Citizen Portal and click on “Payments” on the top menu.
Step 2: Sign In
Sign into your account with your username and password. If you don’t have an account, register for one first.
Step 3: Select Payment Method
Choose to pay by credit card, debit card or e-check. There is a small fee for payments by card.
Step 4: Enter Payment Details
For card payments, enter your card number, expiry date, CVV code and billing address. For e-check, enter your bank routing and account number.
Step 5: Specify Amount
Enter the exact amount you want to pay from your latest utility bill. All outstanding amounts can also be paid.
Step 6: Review and Submit
Carefully review the payment details before hitting submit to complete the payment.
Step 7: Get Receipt
Save or print the payment receipt that appears on screen after successful payment.
And done! By following these simple steps you can pay your Pembroke Pines utility bill online in just minutes.
Paying In-Person at City Offices
You can also pay your utility bill in-person at either of these locations:
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Utilities Customer Service Office – 8300 S Palm Dr, Pembroke Pines, FL 33025. Open Mon-Thu 7am-5:45pm.
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City Hall Cashier – 601 City Center Way, Pembroke Pines, FL 33025. Open Mon-Thu 7:15am-5pm.
Both locations accept cash, check, credit and debit card payments. Make sure to bring your latest bill.
Paying by Mail
To pay by mail, simply send a check or money order made payable to “City of Pembroke Pines” to:
City of Pembroke Pines
PO Box 269005
Pembroke Pines, FL 33026
Remember to include your 12-digit account number and new customer number on the check, along with the payment stub.
Using the Night Drop Box
Three secure night drop box locations are available for leaving check or money order payments after office hours:
- Public Services Building – 8300 S Palm Dr
- City Hall – 601 City Center Way
- West Pembroke Pines Police Dept – 18400 Johnson St
No cash payments should be left in the drop boxes.
Payment Tips and Reminders
Follow these tips and reminders for a smooth payment process:
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Online payments are the fastest with instant processing.
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Have your latest utility bill handy when making a payment.
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Double check payment amounts before submitting.
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Save/print receipts for your records and as proof of payment.
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If paying by mail, allow 7-10 days for processing.
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Avoid late fees by paying on or before the due date.
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Notify the utility office if your billing address changes.
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Sign up for paperless billing to get bills directly via email.
Paying your Pembroke Pines utility bill is quick and easy through the available online and in-person options. Opt for the most convenient method that suits your needs and schedule. Just remember to pay on time each month to avoid service interruptions or penalties. Contact the Pembroke Pines Utility Department if you have any payment-related questions.
Frequently Asked Questions
What are my Pembroke Pines utility bill payment options?
You can pay online, by phone, in-person at designated city offices, by mail or using the night drop boxes located around the city.
What fees apply for online payments?
Online payments made by credit/debit card have a 2.9% convenience fee. Payments by e-check have a flat $1.49 fee.
How long does it take for mailed payments to process?
If paying by mail allow 7-10 business days for your mailed payment to reach the utility office and get processed.
Can I leave cash in the night drop boxes?
No, the night drop boxes are only for check or money order payments. Cash should never be left in the boxes.
What details do I need to pay my bill in-person?
Have your latest utility bill which shows the amount due and account number. You can pay by cash, check, credit or debit card.
What if I lost my utility bill and don’t know the amount due?
Contact the Pembroke Pines Utility Department to get your current account balance if you don’t have the bill amount handy.
How can I avoid late fees on my utility bill payment?
Pay your bill on or before the due date mentioned on your bill to avoid any late payment fees or penalties.
How do I update my billing address for utility bills?
Contact the Pembroke Pines Utility Department or update your details in the online citizen portal to change the billing address on your account.
Paying your utility bill on time is essential for uninterrupted service. Follow this guide on the various quick and easy ways to pay your Pembroke Pines utility bill. Reach out to the city utility department if you need any assistance.
