Paying your monthly Edmond Electric bill over the phone is a quick and convenient way to keep your account in good standing With just a simple call, you can check your balance, make a payment, and avoid late fees. This comprehensive guide will provide Edmond Electric’s bill pay phone number and walk through the automated phone payment system step-by-step.
Overview of Paying Electric Bill by Phone
Edmond Electric provides electricity services to residential and business customers in Edmond Oklahoma. In addition to online payments they offer a toll-free automated phone system for managing billing and making payments. Here are some key benefits of paying by phone
- Available 24/7 for your convenience
- Quickly check account balance
- Securely pay with debit/credit card or checking account
- Confirmation number provided for records
- Avoid late payment fees
- Speak to customer service reps during daytime hours
Paying by phone is fast, easy, and helps avoid penalties for late payments. There are no processing fees to use the automated system.
Edmond Electric’s Bill Pay Phone Number
To access the Edmond Electric automated phone payment system, dial their toll-free number:
1-866-999-8941
This automated line is available 24 hours a day, 7 days a week. It allows you to check your balance, make one-time payments, and more using your touch-tone keypad.
During regular business hours, you can also speak to a customer service representative for billing help at:
1-405-359-4541
Their team can assist with account inquiries, payments, new service setups, and any issues that arise.
Step 1: Check Your Account Balance
When you call the automated number, the first prompts will be to check your Edmond Electric account balance.
Enter your 10-digit account number using your phone keypad. Your current total due will be stated, along with any past due amount and due date.
Make sure to note the balance amount so you know how much to pay. You can repeat this step anytime to get an up-to-date balance.
Step 2: Make a One-Time Payment
After checking your balance, the system will prompt you to make a payment.
Choose the amount you want to pay – it might be the full balance, a portion of the balance, or even more than your total if you want to prepay.
You will then enter your payment information such as debit/credit card number, expiration date, and CVV code.
Step 3: Receive Payment Confirmation
Once your Edmond Electric bill payment is successfully processed, the automated system will provide a confirmation number.
Be sure to write down the confirmation number and amount paid for your records. This helps track payments and resolve any issues.
You will also have the option to repeat the confirmation details in case you missed it. Having the confirmation number proves your payment went through.
Step 4: Check Payment Posted
You can call back at any time to confirm your Edmond Electric phone payment was posted to your account correctly.
Just access the automated system and select the option to hear your most recent payment details. It will state the payment amount, date processed, and confirmation number again.
If you ever don’t see a phone payment on your account within a few days, call customer service to investigate the issue right away.
Other Automated System Features
In addition to making payments, Edmond Electric’s automated phone system can provide other useful account information and services.
- Hear account balance
- Make a one-time payment
- Check most recent payment details
- Request 30-day payment history
- Change phone number on file
- Sign up for budget billing
- Disconnect service
Explore all the voice prompts to see everything you can accomplish over the phone!
Avoid Late Fees and Service Disruption
To avoid late payment penalties, be sure to pay your electric bill by the due date each month. Edmond Electric tacks on a 5% late fee if the total due is not paid on time.
If your account becomes past due for multiple billing cycles, your electricity service could be disconnected. This will incur a $40 reconnection fee when service is restored.
Use the automated phone system to pay on time and prevent these extra charges. Set payment reminders if it helps.
Get Additional Support from Customer Service
If you need any help with your Edmond Electric account that you can’t handle through the automated phone system, call 1-405-359-4541 during business hours to speak with a customer service representative who can:
- Explain charges and billing errors
- Make payment arrangements for past due balances
- Process new service connection requests
- Answer account management questions
- Investigate issues or concerns
The knowledgeable team is available to provide assistance and ensure your account stays positive.
Paying your monthly Edmond Electric bill is fast and hassle-free by using the automated phone system. In just a few quick menu prompts, you can check your balance, make secure payments, receive confirmation numbers, and avoid late fees. Being able to manage your account and pay 24/7 makes this method very convenient. Just be sure to call and schedule payments by each due date.
Electric & Water Smart Meters
Safety is our highest priority. The Advanced Meters we will install meet the American National Standards Institute (ANSI) requirements and are certified by Underwriters Laboratories (UL). If the meters encounter equipment failure, such as a short circuit, certification will ensure they respond in a safe manner. As part of this certification, our meters are independently tested and inspected during the manufacturing process.
The meters use a low-powered radio to send your usage readings to the City of Edmond electric and water offices through a secure mesh network. This data is then processed and validated so you can see your previous days hourly usage, as well as long-term historical data. The meters will also notify us if there is an issue so we can better serve you.
In conjunction with a coming new web portal, this enhanced technology will allow you to access the previous days hourly usage for your water and electric service. Additionally, historical hourly usage will be available to view and graph. Various tools will help you track, compare, and monitor your usage so you can better control your utilities. In time, we will be offering additional programs and services under the Smart Choice program.
| Electric Smart Meter | Water Smart Meter |
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Edmond’s new online portal is here!
City of Edmond utility customers now have at their disposal a versatile tool that helps them better track and manage their utility usage as well as allow the City’s utilities to provide enhanced services and programs.
The Smart Choice program – which upgraded electric and water meters in both residential and commercial properties – now offers a new customer online portal: smartchoice.edmondok.gov. It replaces the former eCityExpress online portal and provides Edmond utility customers access to the most up-to-date information on their water and electric service usage.
Next-day and historical hourly usage data for electric and water service are available to view and graph. Various tools will help customers track, compare, and monitor their usage so they can better control utility usage and costs.
The new portal also has various new features, including ways to report and track service outages. Still available is all the useful information about customer bills, payment options, and more found on the previous portal site, but the new meter and tracking technology will provide more up-to-date data.
Existing customers will have to re-register their online account. To re-register, customers will need their customer account number, which can be found on their monthly utilities statement. Registration is required to access account-specific data, but payments can still be made without registration. Auto-draft and payment choices remain the same and any auto-pay settings previously in place with eCityExpress were not affected by the switch.
New customers or current customers who don’t have an online account can register at smartchoice.edmondok.gov.
Edmond Utility Payment Options
FAQ
Who provides electricity in Edmond, Oklahoma?
Edmond Electric’s system has a typical structure with power being provided from Oklahoma Municipal Power Authority (OMPA). Our function is the distribution of power from our source to Edmond homes and businesses.
What is the phone number for El Paso Electric Company bill pay?
To make your El Paso Electric bill payments and/or security deposit payments over the phone, call toll-free 1-800-624-2142. Paying your El Paso Electric bill and/or your security deposit can be done online or by telephone. Payments can be made 24 hours a day, 7 days a week (including holidays).
What is the phone number for Naperville Electric Bill?
If you’d rather call, you can reach a customer service rep during business hours by calling (630) 420-6059. To report power outages during non-business hours, please call Naperville’s Customer Care Center at (630) 420-6060.
