How to Pay Your Mecklenburg Electric Cooperative Bill

Paying your monthly electric bill to Mecklenburg Electric Cooperative is easy and convenient with several options available. Whether online, by phone, in person, or by mail, Mecklenburg provides flexible bill payment solutions to fit different needs and preferences.

Below is an overview of the various ways to pay your Mecklenburg Electric Cooperative utility bill each month

Pay Online

The quickest and most popular way to pay your electric bill these days is online. Mecklenburg offers online bill pay through their SmartHub web and mobile app.

To start using SmartHub

• Visit meckelec.smarthub.coop or download the app
• Create a one-time username and password
• Link your Mecklenburg Electric account by entering your account number

Once set up, you can:

• View and pay bills immediately 24/7
• See billing history and usage details
• Set up automatic payments
• Go paperless with eBills
• Report outages

Online payments via SmartHub can be made directly from your bank account (e-check) or by debit/credit card. It’s fast, easy, and secure.

Pay by Phone

To pay your electric bill over the phone, call Mecklenburg’s toll-free automated payment line anytime at:

1-877-541-5737

Choose Option 2 and have the following information ready:

• Mecklenburg Electric account number
• Bank account details for e-check payments
• Or credit/debit card number, security code, expiration date, and billing zip code for card payments

The phone payment system is available 24 hours a day, 7 days a week for your convenience.

Pay by Mail

If you prefer to pay your electric bill through the mail, simply send your payment stub and check or money order in the return envelope provided with your monthly statement.

Mailed payments should be sent with enough time to arrive by the due date to avoid late fees. Do not mail cash payments.

The mailing address to send payments to is:

Mecklenburg Electric Cooperative
PO Box 2451
Chase City, VA 23924

Pay at a Kiosk

Mecklenburg has payment kiosks available 24/7 at all three of their district office locations. Kiosk payments can be made by cash, check, or credit card.

Using the kiosks is similar to an ATM – simply enter your account information to view and pay your bill.

Pay In Person

For personal, face-to-face payment and service, visit one of Mecklenburg Electric’s three district offices. Offices are open Monday through Friday, 8 AM to 5 PM.

District office locations:

• Chase City – 11633 Highway 92 W, Chase City, VA 23924
• Emporia – 1413 Pleasant Shade Dr, Emporia, VA 23847
• Gretna – 606 Vaden Dr, Gretna, VA 24557

In addition to paying your bill, district representatives can answer account questions, set up new service, take applications for assistance programs, and more.

Pay Automatically

For hands-free bill payment, enroll in auto pay through Mecklenburg Electric. This automatically deducts your monthly electric bill from your bank account or credit card.

To set up automatic payments:

• Call your district office
• Or sign up through your SmartHub account

You’ll still receive a monthly statement to review charges before the auto payment processes. Auto pay ensures your bill is paid on time without the hassle.

Payment Options Overview

• Online – Through SmartHub web/app
• Phone – Call the automated payment line anytime
• Mail – Send check or money order with bill stub
• Kiosk – Pay by cash, check, or card 24/7 at district offices
• In person – Pay at a district office Monday-Friday
• Automatic – Sign up for auto-pay from bank/card

No matter your preferred payment method, Mecklenburg Electric makes it quick and easy to take care of your monthly electric bill. Choose the most convenient option for you and your family.

Payment Arrangements and Assistance

If you are struggling to pay your electric bill on time, Mecklenburg Electric understands temporary hardships can occur. Contact them as soon as possible to discuss extended due dates or payment plans.

You may also qualify for bill payment assistance through programs like:

• Energy Share – Offers crisis bill payment assistance
• Balance Plus – Arranges an extended payment plan for past-due balances
• Budget Billing – Pay a monthly average amount to even out seasonal highs/lows

In addition, Mecklenburg Electric offers special discounted rates for senior citizens and members on limited incomes.

Don’t wait – call them today if you need help managing your electric payments. They want to keep you connected.

Avoid Late Fees and Disconnection

To avoid late fees and potential service disconnection, be sure to pay your Mecklenburg Electric bill in full by the due date listed. Late payments incur the following fees:

• $30 late fee after due date
• Additional 1.5% monthly late charge
• $40 reconnect fee if disconnected

Service may be disconnected if an account remains unpaid for 30 days past the original due date. Reconnection only occurs once the full past due amount is paid.

So pay on time and take advantage of programs if available to keep your power flowing and electric account in good standing. Mecklenburg Electric offers many ways to maintain timely payment.

Mecklenburg Electric Cooperative Contact

If you need assistance with bill payment, have account questions, or want to learn about additional services, Mecklenburg Electric’s customer service team is here to help:

Phone: 1-800-989-4161
Email: [email protected]

Their district office representatives provide friendly, professional support on all your electric cooperative needs. Stay up to date on your account and take advantage of the convenient payment options Mecklenburg Electric offers its valued members.