Paying Your Rochester Gas And Electric Bill: A Quick and Easy Guide

Paying your monthly Rochester Gas and Electric (RG&E) bill is an important task, but it doesn’t have to be a chore. RG&E offers convenient online and offline options to fit your needs and schedule. In this comprehensive guide, we’ll walk through the various ways to pay your RG&E bill, from online portals to mail-in payments Whether you prefer the ease of auto-pay or need a last-minute option to avoid late fees, there’s a payment method for you.

Online Payment Portals

The quickest and easiest way to pay your RG&E bill is through one of their online portals. You can either log into your existing My Account or pay as a guest without registration.

Paying Through My Account

If you already have a My Account set up with RG&E, this is the best option for fast online payments. Simply log into your account dashboard and select “Make Payment.” You can then enter your payment details and submit the transaction instantly. Your account will reflect the payment in 2-3 business days.

My Account also allows you to set up autopay and view your full billing and payment history in one convenient place. It’s free to sign up for a My Account if you don’t already have one.

Paying as a Guest

Don’t want to deal with registration? RG&E allows guest checkout payments on their online portal without an account. You’ll need your 11-digit RG&E account number and full credit or debit card details. Like My Account payments, guest payments take 2-3 days to process.

One thing to note with guest checkout is that you won’t have access to payment receipts or account history. If you plan to pay your bill online regularly, setting up a My Account is worth the minor hassle.

Pay By Phone

If you prefer talking to a real person when handling bills. RG&E has a few phone payment options

• Call the automated payment line at 800-295-7323. This line is open 24/7 and walks you through the entire payment process via automated prompts.

• Call Customer Service at 800-743-2110. RG&E agents are available to take payments or discuss account details from 7am-7pm on weekdays.

• Pay through the KUBRA automated system. Dial 877-266-3492 and follow the prompts to enter your credit card details and pay your bill.

With all phone payment options, your account will reflect the transaction in 2-3 business days, just like online payments.

Pay By Mail

For those who like the nostalgia or security of mailing paper checks, RG&E still accepts payments by standard mail. Simply make your check or money order payable to “RG&E” and mail to:

RG&E
P.O. Box 847813
Boston, MA 02284-7813

Be sure to include your 11-digit account number on the check memo. Mailed payments take 5-7 business days to process, so make sure to mail at least a week before your due date.

Pay in Person

While not as convenient as digital options, you can drop off cash, check, or money order payments at an RG&E Walk-In Office. Offices are located in Rochester, Geneva, Penn Yan, and Mt. Morris. This option will post to your account same-day or next business day.

Payment Kiosks

RG&E recently rolled out self-service BillPayPlus kiosks around Rochester for easy in-person payments. Locations include Tops, Wegmans, and Walmart stores. The kiosks take credit/debit, cash, or checks. Payments reflect on your account within 1-2 business days.

Avoid Late Fees

To avoid late fees, make sure any payment method you choose has time to process before your due date. Online and phone payments take 2-3 days, while mailed payments take 5-7 days. Same day or next day posting only occurs when paying in person.

If your due date is approaching, opt for My Account, Guest Pay, or phone payments to ensure on-time delivery. Paying online also gives you instant payment confirmation, so you have peace of mind.

AutoPay for Worry-Free Bills

The easiest way to “set and forget” your RG&E bill is enrolling in AutoPay through your My Account. With AutoPay, RG&E securely pulls your monthly payment from your linked bank account automatically. You’ll avoid late fees, save on postage, and skip manual payments entirely.

To enroll, log into My Account and click on “AutoPay” under “Payment Options.” Enter your bank account details and confirmation. Just make sure your account has the funds before your payment date.

For full AutoPay terms and FAQs, see the RG&E AutoPay page.

Special Circumstances

If you receive a termination notice or need to pay same-day to restore service, you’ll need to call RG&E directly to make arrangements. Online, phone, and mail payments cannot be processed quickly enough once termination occurs.

RG&E may be able to set up a special extension or payment plan if you explain your circumstances. Call Customer Service at 800-743-2110 for assistance with urgent situations.

Payment Support and Troubleshooting

Hopefully this guide gave you all the tools needed to pay your bill promptly and stress-free. But if any payment issues arise, RG&E has resources to help:

• Call Customer Service at 800-743-2110 for general payment help, account questions, or payment tracing. Agents are available 7am-7pm on weekdays.

• View RG&E’s Billing and Payment FAQs on their website for answers to common issues. Topics range from payment processing times to credit card troubleshooting.

• Contact KUBRA support at 866-479-7587 if you have problems with credit/debit transactions. KUBRA handles all card payments for RG&E.

• Visit an RG&E Walk-In Office for in-person payment help and account management.

In Summary

From My Account to money orders, RG&E offers a variety of ways to pay your gas and electric bill. Find the options that best fit your needs and schedule – whether that’s AutoPay, online, over the phone, or by mail. Pay attention to processing times to avoid late fees. And don’t hesitate to contact RG&E for payment support when needed. Keeping the power on and your account in good standing is easy when you utilize all the convenient resources RG&E provides.