Paying your utilities bill on time every month is an essential responsibility as an Athens Utilities customer. With so many payment options available choosing the right method for your needs can get confusing. This comprehensive guide will walk you through all the online in-person, and automated ways to pay your Athens Utilities electric, water, gas, and sewer bills.
Paying Online
The fastest and most convenient way to pay your Athens Utilities bill is through the online customer portal.
Creating an Online Account
To pay online you first need to set up an AUB Online Account on the Athens Utilities website. Click on “My Account” and then “AUB Online Accounts.” Here you can register for a new account with your account number email, and mailing address.
Once your account is created, you can log in anytime to view bills, make payments, and manage notifications
Making Online Payments
After logging into your online account, select “Pay Bill Online” from the menu. You can then enter your payment details, review the total, and submit. When paying as a registered user, you can use either credit/debit cards or e-check.
Online payments post instantly to your account, so it’s easy to verify receipt. You’ll also have access to statements and payment history after creating an account.
One-Time Guest Payment
If you don’t want to create an entire online account, Athens Utilities does allow one-time guest payments by credit card without registration. However, you won’t have access to statements or payment history this way.
Paying by Phone
Athens Utilities offers two methods for paying bills by phone:
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Call 1-888-643-1081 to use the automated payment system. It will guide you through the process using account details and touch-tone inputs.
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Call Athens Utilities at 256-233-8750 during business hours (M-F 8am-4:30pm) to speak with a customer service agent who can take your payment details.
Both phone payment channels allow credit cards and debit cards. Payments will reflect on your account within 1-2 business days generally.
Paying by Mail
To pay your Athens Utilities bill by mail, detach the payment slip from your monthly statement and enclose it in an envelope with your check or money order. Make sure your account number is written clearly on the payment.
Mail your payment to:
Athens Utilities
PO Box 1089
Athens, AL 35611
Expect mailed payments to take 5-7 days to apply to your account, so mail at least 1 week before your due date to avoid late fees.
Paying in Person
You have a couple options for paying your Athens Utilities bill in person:
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Athens Utilities Office – Visit the billing office at 1003 US-72 E in Athens between 8am-4:30pm on weekdays. You can pay with cash, check, money order, or credit/debit card.
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Citizens Bank (Elkmont) or First National Bank (Ardmore) – Take your current bill to either branch during business hours to pay with cash or check only.
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After Hours Kiosk – An automated payment kiosk is available 24/7 outside the Jefferson St Athens Utilities office. Bring your current bill to input account details.
In-person payments post to your account same day or next business day, depending on time.
Payment Support and Late Fees
If you have any questions or issues paying your Athens Utilities bill, you can contact customer support at 256-233-8750 or [email protected].
To avoid late payment fees, make sure you select a payment option with enough processing time before your due date. Online and phone payments are fastest, posting within 1-2 days. Mailed payments take 5-7 days to process.
Set up email reminders through your online account to stay on top of your bill due date each month. And consider enrolling in autopay or recurring payments so you never miss a payment.
Payment Options Overview
To recap, here are all the ways you can pay your Athens Utilities electric, water, gas, and sewer bill each month:
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Online Account – Register at aub.org to pay by e-check or card
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Guest Payment – Make one-time credit card payments without an account
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Phone – Use the automated system or call during business hours
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Mail – Send check or money order with payment voucher
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In Person – Pay at Athens Utilities office, banks, or kiosk
Choose the options that fit best with your schedule and payment preferences. Many customers opt for the speed and convenience of online payments through the Athens Utilities portal. But ultimately any method will work, as long as the payment processes before your due date.
Paying your utilities bill doesn’t have to be a headache each month. With so many choices for online, phone, mail, or in-person payments, on time billing is quick and easy. Choose the Athens Utilities payment method that brings simplicity and convenience to your monthly utility obligations.
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FAQ
How do I report an outage in Athens Alabama?
Calling to Report a Power Outage: 256-232-1440 For the most up-to-date information on outages during storms and major outages, follow us on Twitter or Facebook.
How much are utilities in Athens, Ohio?
The average monthly electric bill for a home in Athens County, OH, is $212. This amount is found by multiplying the average monthly usage by the average electric rate, which is 1,224. 00 kWh * 17 ¢/kWh.
What is the city of Athens utility billing office?
When you start making that change, the City of Athens Utilities Billing Office is a good place to start. Utilities Billing mails combined utility bills for water, sewer, sanitation, and recycling services to customers each month. Please contact us at least 24 hours before moving in so your utility services can get started.
How do I pay at Athens utilities?
Link to pay online Pay by phone by calling 1-855-760-0921. Customer will need account information. The vendor that provides this service does charge a $5. 25 fee. That fee goes to the vendor. Athens Utilities does not receive this fee. Pay in person at the Customer Accounts Payment Center at 1003 U. S. 72 East.
What if I receive a call from Athens utilities?
Athens Utilities gets calls from time to time from customers saying that someone is calling them pretending to be Athens Utilities and asking for their credit card information to pay their bill. If you receive a call, do not provide your personal information.
What does Athens utilities do?
Athens Utilities is a part of the City of Athens, Alabama. It provides water and sewer services, as well as electricity and gas, to 607 square miles that make up Athens and Limestone County. Power has been provided by Athens Utilities since 1906. As the area has grown from a small rural town to a lively and forward-thinking community, they have added more services.
Where is Athens utilities customer accounts office?
Athens Utilities Customer Accounts office for new services, change of address, etc. is located at 508 South Jefferson Street in Athens. Athens Utilities Customer Accounts payment office will be at 1003 U. S. 72 East (STARTING MAY 8, 2023). Customers may get more than one bill.
Does Athens utilities have bank account access?
Athens Utilities does not have bank account access. Bank draft only authorizes payment of the monthly utility bill. Link to form Bills can be paid online. The vendor that provides this service does charge a $4. 50 fee. That fee goes to the vendor. Athens Utilities does not receive this fee. Customer will need account information.
