Having reliable water and sewer service is essential for any home or business The Albemarle County Service Authority (ACSA) offers several quick and convenient online options to pay your utility bill each month
Online Payment Portal
The easiest way to pay your ACSA bill is through their online payment portal, To use this system
- Go to serviceauthority.org/pay-my-bill
- Click on the “Pay My Bill” button
- This will redirect you to the customer portal website
- Log in or register for an account if it’s your first time
- Select whether you want to make a one-time payment or set up recurring payments
- Enter your payment method and submit
The portal allows online payments by e-check, credit card, debit card, PayPal, or Venmo. You can also view billing history and go paperless by opting for electronic bills.
Pay By Phone
To pay your ACSA bill over the phone, call 434-977-4511. You can make automated payments using your checking account or credit/debit card information. Follow the voice prompts to enter your account details and payment amount.
Phone payments are accepted 24 hours a day, 7 days a week for added convenience.
Pay By Mail
You can pay your ACSA bill by mailing a check or money order along with your payment stub to:
Albemarle County Service Authority
PO Box 590
Charlottesville, VA 22902
Be sure to include your ACSA account number on the check and allow 5 business days for delivery of your mailed payment.
Pay In Person
To pay your water bill in person, visit the ACSA office at:
168 Spotnap Road
Charlottesville, VA 22911
Office hours are Monday-Friday from 8am to 5pm. An after-hours drop box is also available in the parking lot for payments outside of office hours.
Auto-Pay and Paperless Billing
For the most convenient payment option, enroll in auto-pay through the online portal to have your bill paid automatically each month directly from your bank account. You can also go paperless by opting to receive bills electronically rather than by mail.
Payment Assistance Programs
If you are having difficulty paying your ACSA bill, payment assistance may be available through:
- Local Department of Social Services
- Salvation Army
- Loaves and Fishes Food Pantry
Contact ACSA to ask about eligibility requirements for utility assistance programs.
Avoid Late Fees
ACSA bills are due when rendered each month. A 10% late fee plus 1.5% monthly interest is charged on past due balances.
Pay your bill on time using the ACSA’s secure online portal, phone system, mail, auto-pay, or in-person options. This will help avoid costly late fees and potential service disruption. Maintaining your account in good standing ensures reliable water and sewer utility service.
The Albemarle County Service Authority makes paying your bill quick and easy through their various online payment methods. Take advantage of these convenient options to pay your bill hassle-free and on time every month.
How to Pay Online with a Checking or Savings Account
To make an online payment from your checking or savings account, click the link below to be directed to our e-Pay site.
(Please note, the link below will navigate you away from the Albemarle County Service Authority website).
Payments submitted before 10:00 a.m. Mountain Standard Time will post the same day. Payments submitted after that time will post the following business day. A confirmation number is issued with every payment submitted. A payment history is retained online.
Payment is received following approval from your bank which may take up to 3 business days.
Visit MVP Banking to make an online payment from your checking or savings account.
Changes are on the Horizon!
“New” Auto Pay Option expected in Early Spring 2021. Additional information coming soon.
A charge of $35.00 in cash will be assessed for any check or electronic transfer in payment of an Authority bill which is returned for insufficient funds, an invalid account number, stopped/frozen/hold/”refer to maker” payment or drawn on a closed account. If such payment was presented in order to avoid termination of service for non-payment, or to have services restored after such termination, services will be terminated and this charge, as well as any others due, must be paid in cash before service will be restored. [Revised 2/17/94, 2/1/05, Amended 08/18/11]
Albemarle County Service Authority – MyWater
FAQ
How do I pay my Pasco County utilities by phone?
Pay-by-Phone: 855-786-5344 or. Cashiers Check, Cash, or Money Order can be paid at the New Port Richey or Land O’ Lakes drive-through from 8:30 a.m. to 5:30 p.m., Monday through Friday. m. – 4 p. m.
When will my Albemarle County Service Authority payment post?
(Please note, the link below will navigate you away from the Albemarle County Service Authority website). Payments submitted before 10:00 a. m. Mountain Standard Time will post the same day. Payments submitted after that time will post the following business day. A confirmation number is issued with every payment submitted.
How do I pay my Albemarle County Service Authority bills online?
People who pay their bills online or through AutoPay through the Albemarle County Service Authority will need to make a new account on a different payment site. The service authority transitioned to a new online customer portal and online payment system last month.
Who is Albemarle County Service Authority?
This page provides information about Albemarle County Service Authority. About 65,005 people in Charlottesville City, Virginia get their water from the Albemarle County Service Authority (ACSA) – Urban Area Water. The ACSA is the only public retail provider of public water and sewer service in Albemarle County.
How do I create an Albemarle County Service Authority account?
If you already have an account, you just need to login to the Albemarle County Service Authority site. Albemarle County Service Authority accepts credit cards, debit, and direct deposit. Click here to login. Do you want to make a new account? The Albemarle County Service Authority website lets you do that.
How do I pay my ACSA Bill?
Bills are mailed monthly, and are due when rendered. People who don’t pay their bills on time will be charged a late payment fee of 1%20%C2%BD% per month for any amount that is still owed on their account on the next billing date. You can mail your payment (please use the return envelope that comes with it) or go to the ACSA offices on Pantops Mountain at 168 Spotnap Road to pay in person.
