Paying your Richmond Utilities bill online is a quick and easy way to stay on top of your payments Richmond Utilities provides water, gas, sanitary sewer, and other services to residents and businesses in Richmond, Kentucky. They make paying your bill convenient by offering several online and automated options.
Overview of Richmond Utilities
Richmond Utilities is owned by the city of Richmond, Kentucky and overseen by the city’s Utility Commission. They provide the following services:
- Water treatment and distribution
- Wastewater collection and treatment
- Natural gas distribution
- Stormwater management
Richmond Utilities serves around 19,000 water customers, 17,000 wastewater customers, and 10,000 natural gas customers in the Richmond area.
They offer residential commercial and industrial utility services. Rates vary based on the type and amount of services used. Richmond Utilities bills customers monthly and accepts various payment options.
Online Bill Pay Options with Richmond Utilities
Richmond Utilities offers several ways for customers to pay their utility bills online or over the phone. Below are the available options:
Pay Online via Richmond Utilities Website
The easiest way to pay online is directly through the Richmond Utilities website. You can access their online payment center at https://richmondutilities.com/pages/main/pay-bill-online.php.
This allows you to securely pay your Richmond Utilities bill online using a Visa, Mastercard, Discover, debit card, or electronic check. There are no transaction fees to use this online payment option.
You will need your 7-digit Richmond Utilities account number to log in and access your account. This can be found on your monthly paper billing statement.
Pay Online via doxo
Another way to pay your Richmond Utilities bill online is through the doxo online bill pay service. doxo allows you to consolidate and pay all your bills, including Richmond Utilities, from one account.
To pay through doxo, go to www.doxo.com and search for “Richmond Utilities.” You can then set up your Richmond Utilities account and pay your bill using a credit card, debit card, or bank account.
doxo charges no fees when paying from a linked bank account. Fees of up to $1.99 may apply for payments with credit/debit cards.
Pay by Phone (IVR)
In addition to online payments, Richmond Utilities lets you pay over the phone using their automated interactive voice response (IVR) system.
To use this option, call toll-free 1-877-209-8211. The automated system will prompt you to enter your 7-digit Richmond Utilities account number and follow the instructions to make a payment
This IVR payment method allows you to pay by credit card, debit card, or electronic check with no transaction fees. However, this automated phone option only allows you to pay your bill and does not provide account history or details.
Payment History and Account Management
To view your detailed Richmond Utilities account history and billing statements, you’ll need to log into your account online or contact customer service.
The online bill pay options through Richmond Utilities’ website and doxo allow you to see your current Richmond Utilities bill. However, only the Richmond Utilities website provides access to prior monthly statements and full account history.
You can also call Richmond Utilities customer service at 859-623-2323 or email them at [email protected] to discuss your account and billing details.
Convenience and Security of Online Bill Pay
Paying your Richmond Utilities bill online provides many benefits in terms of convenience and security.
Online payments allow you to pay your bill from anywhere at any time of day, without having to mail payments or drop them off in person. You can quickly log in and pay in just a few clicks on your computer or mobile device.
The online payment platforms offered by Richmond Utilities and doxo are secure and protect your financial information using encryption. This makes online payments much safer than mailing paper checks.
Online payments also allow you to view your up-to-date account balance and avoid late fees. You can set up text or email reminders for your Richmond Utilities bill due date for added convenience.
Tips for Paying Your Richmond Utilities Bill Online
Follow these tips for a smooth experience when paying your Richmond Utilities bill electronically:
- Have your 7-digit Richmond Utilities account number handy to log into your account
- Double check that your billing address, email, and phone number are up-to-date
- Allow 2-3 business days for online payments to process and avoid late fees
- Opt-in for paperless billing to receive bills electronically
- Set payment reminders to remember your monthly due date
- Contact Richmond Utilities customer service with any account questions
Paying online saves time and gives you peace of mind that your payment will process correctly. Sign up for online bill pay with Richmond Utilities to easily manage your utility payments.
Voluntary disconnect of services
To disconnect services please submit a written request to our office with the following information: name, current address, phone number, date you wish to disconnect services and a forwarding address. You may stop by our office to complete disconnect of services form. Any security deposits you may have are applied to your final billing. Deposit balance will be applied to your current account if applicable. Deposit balances of less than $10.00 shall be available for pick up at Richmond Utilities in 60 days. All deposit balances greater than $10.00 will be mailed to your forwarding address.
- The monthly minimum bill shall apply to every residential, commercial, and industrial gas meter whether the meter is in service or temporarily disconnected. If the meter reading or calculated consumption for the bill period is greater than zero, a delivery charge (of an amount not less than for one MCF) shall be added to the minimum bill.
- If service is discontinued at the request of any residential, commercial, or industrial customer, Richmond Utilities may refuse service to such customer at the same premises unless that customer pays a reconnection fee equal to the number of months disconnected multiplied by the minimum bill for those months. If service is discontinued for greater than six months, then customer must have a licensed plumber perform a pressure test on customer’s gas line and a Richmond Utilities employee must witness this test.
Current rates for services may be viewed at www.richmondutilities.com or a written copy will be provided upon request at our office.
Audit dives into Richmond utility billing practices
FAQ
What is the phone number for Richmond utilities?
How much is the average water bill in Richmond, KY?
Water Rates (Richmond)Inside City RateOutside City RateFirst 300 cu. ft. $12. 47$15. 79Next 400 cu. ft. $3. 71/100 cu. ft. $4. 69/100 cu. ft. Next 5000 cu. ft. $3. 67/100 cu. ft. $4. 26/100 cu. ft. Next 5000 cu. ft. $2. 76/100 cu. ft. $3. 56/100 cu. ft.
Does Richmond utilities offer online bill payment?
Yes No Registering lets you get to your account information online. Richmond Utilities Online Bill Payment Log In Username Password Forgot Password Register Take a look at your bill and pay it. Set up automatic payments. Sign in with your username and password. First time user? Register here. Forgot your password?
Who provides water utility services in Richmond Kentucky?
Provides water utility services, accepts various payment methods, and may offer additional services to the Richmond, Kentucky community. Water Service Company Government Agency Public Utility Municipal Service Water Service Richmond Utilities, which is based in Richmond, Kentucky, provides water services to the people in the area.
Who is Richmond utilities?
A Kentucky water company that serves about 5,000 people in southern Madison County, which includes parts of Berea, with surface water. Looking for Richmond Utilities billing, payments & services?.
Does Richmond Utilities call to demand payment?
Richmond Utilities will not call and demand payment to avoid service disconnection. If you get this kind of call, please hang up and call our office to make sure we know what’s going on with your account. For your convenience, you can find our forms online and on the table at the front door.
What are Richmond utilities business hours?
Richmond Utilities operates during regular business hours, from Monday to Friday, between 8:00 a. m. and 5:00 p. m. Customers can use EZ-PAY to pay online or different payment methods, such as debit cards, Visa, MasterCard, Discover, and checking, savings, and money market accounts.
Does Richmond utilities have a drop box?
Richmond Utilities has a drop box for all check payments. When you drop off a payment at this box, it is processed quickly and the money will be in your account during normal business hours. Thank you for your cooperation in this matter. We are working to protect the safety of our customers and employees. Welcome to Richmond Utilities!.
