Paying your utility bill to the Town of Smyrna in Delaware is now easier than ever with new online payment options. The Town of Smyrna offers electric, water sewer and other municipal services to residents and businesses in the Smyrna area. They recently launched an online account management and payment system to provide more convenience for customers.
Below is an overview of the Town of Smyrna’s online utility billing and payment methods available
Town of Smyrna Online Account Management
The Town of Smyrna has an online account management system that allows customers to access their utility account details and make payments online
To use it, you must first set up an online account on the Town of Smyrna website. Here are the steps to follow:
- Go to www.smyrna.delaware.gov and click on “Manage Account Online”
- Click on “Create a Website Account” to set up your username and password
- Enter your utility account number, name, email address, and phone number
- Accept the terms and submit your details to register
Once your online account is set up, you can log in anytime to:
- View your current account balance
- See previous bills and payment history
- Monitor your daily usage statistics
- Receive paperless billing via email
- Make one-time payments online
- Set up recurring auto-pay for future bills
This online portal allows 24/7 access to view and manage your Town of Smyrna utility account.
One-Time Online Payments
To make a one-time online payment, log into your account and click on “One Time Payment.” You can then enter your payment details.
The Town of Smyrna accepts the following payment methods:
- Visa, Mastercard, or Discover credit/debit cards
- Electronic check (ACH) from a bank account
There is a $5.45 third-party processing fee per transaction for online payments.
You can pay your total balance due or make a partial payment. Funds should apply to your account within 1-2 business days.
Recurring Auto-Pay Setup
For added convenience, you can enroll in recurring automatic payments. This securely charges your credit/debit card or bank account each month on your bill’s due date.
To set up auto-pay, log into your online account and click on “Manage AutoPay.” Choose your preferred payment method and enter the details.
Auto-pay helps avoid late fees and ensures your bill is paid on time every month. You can cancel or edit the auto-pay options at any time through your online account.
Other Ways to Pay Your Smyrna Utility Bill
If you prefer not to pay online, the Town of Smyrna also accepts utility payments via:
- Phone – Call 302-653-9231 to pay over the phone using a credit/debit card
- Mail – Send a check or money order payable to Town of Smyrna to: 27 S Market Street Plaza, Smyrna, DE 19977
- In person – Pay with cash, check, or money order at the Smyrna Town Hall
However, the online payment portal provides the most convenient way to manage your utility payments to the Town of Smyrna.
Online Account Management Tips
Here are some tips to get the most out of the Town of Smyrna online account system:
- Save your username and password in a secure place to easily log in to your account
- Make sure your contact information is up-to-date in case they need to reach you
- Set up email or text alerts for reminders about your bill due date
- Go paperless by opting out of mailed paper bills and accessing online only
- Review your monthly usage to monitor for spikes or abnormalities
- Contact customer support if you have any account or billing issues
The online portal allows customers to take control of their Town of Smyrna utility account management. Sign up for an online account today for faster, easier utility bill payment.
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How do I pay my utility bill in Smyrna?
Either mail the check with a voided note to the address above, or bring it to one of our Utilities Customer Service Representatives in person. Note: The Town of Smyrna DOES NOT charge a convenience fee to pay with debit/credit card. Our merchant vendor DOES charge a 2. 5% fee.
How do I use the Smyrna utilities customer portal?
Welcome to the Smyrna Utilities Customer Portal. For quick payment**, use the quickpay link and the account number on your bill. This does not require you set up an account. DO NOT USE DASHES IN THE ACCOUNT NUMBER WHEN ENTERING INFORMATION: The account portal shows things like past payments, charges, copies of bills, and usage history.
Does the town of Smyrna charge a convenience fee?
Note: The Town of Smyrna DOES NOT charge a convenience fee to pay with debit/credit card. Our merchant vendor DOES charge a 2. 5% fee. Please keep this in mind: accounts that are being collected for not paying must be paid through the court system and not online.
Can the town of Smyrna automatically debit a checking account?
Allow the Town of Smyrna to automatically debit a checking account for your monthly utility bill. Please note that requests for a Direct Debit Plan must be processed and will not be effective immediately. Any requests received after the 1st of the month will take effect the following month. Click here to submit this request.
How do I pay off a check / money order in Smyrna?
Please note that payments dropped off after 4:30pm will not be recognized until the following business day. Check or money orders can be mailed to Town Hall at 27 S. Market St. Plaza Smyrna, DE 19977. Pay attention: payments are recorded the day they arrive; late fees will be charged if payments are received after the due date.
Where can I send a check or money order to Smyrna Town Hall?
Every day at 8 a.m. and 4:30 p.m., the brown drop box outside of Town Hall is checked. This is where you can put a check or money order. Please note that payments dropped off after 4:30pm will not be recognized until the following business day. Check or money orders can be mailed to Town Hall at 27 S. Market St. Plaza Smyrna, DE 19977.
