Living in Wentzville provides residents with top-notch city services and amenities But when that monthly utility bill arrives, it can be a hassle to pay Mailing checks, driving to City Hall, and waiting in line often seem like outdated payment methods. Luckily, the City of Wentzville offers a convenient online bill pay system for water, sewer, trash, and other city-provided utilities.
Read on to learn how Wentzville utility customers can securely pay bills and manage accounts 24/7 using the online Municipal Online Payments portal.
Access Secure Online Account Management
The Municipal Online Payments website allows customers to view balances, see payment history set up autopay, receive paperless billing and more for their Wentzville utility accounts.
To get started, simply visit wentzvillemo.municipalonlinepayments.com and either log into your existing account or set up a new one You’ll need your Wentzville utility account number to register
The intuitive dashboard clearly displays your current charges, due date, balance, and usage. Drill into the various tabs to:
- Update account and contact information
- View or download PDFs of current and past bills
- Access up to two years of payment history
- Enroll in autopay or paperless billing
- Set notification preferences
- And more!
Municipal Online Payments is optimized for desktop and mobile devices, so you can manage your utility account anywhere, anytime.
Pay Bills Instantly with Flexible Options
Along with robust account management tools, the portal also enables quick and easy online payments for Wentzville utility bills.
Accepted payment methods include:
- Debit/credit card (Visa, Mastercard, Discover, American Express)
- Electronic check (ACH transfer from bank account)
One-time payments post instantly to your account, so you can pay on the due date without worries of late fees. When setting up an account, you can also enroll in autopay to have payments processed automatically each billing cycle.
For added convenience, Wentzville offers the option to store payment methods securely within your online account. This allows you to skip re-entering card details each time you pay a bill.
No more paper checks, envelopes, stamps, or trips to City Hall! Just login and pay your Wentzville utility bill in seconds using Municipal Online Payments.
Understand Itemized Charges
Wentzville utility bills cover water, sewer, trash collection, and recycling charges. With online account access, you can clearly see a breakdown of current fees including:
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Water usage fee – Based on monthly meter readings of gallons used. Tiered rate structure means higher use = higher rate per gallon.
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Water service charge – Fixed monthly fee that covers infrastructure, operations, and maintenance costs.
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Sewer usage fee – Based on your average winter water usage over 4 months (Nov, Dec, Jan, Feb). Measures wastewater discharged into the system.
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Sewer service charge – Fixed monthly fee that covers sewage conveyance and treatment.
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Trash collection – Fixed monthly fee for curbside trash and recycling pickup service.
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Other fees – Stormwater, recycling, etc.
Understanding what comprises your charges allows you to monitor usage and adopt conservation practices to control costs. Online account access provides transparency into how your bill is calculated.
Receive Alerts and Reminders
Do you want to know the minute your bill is ready, payment is processed, or usage hits a certain level? With Municipal Online Payments, custom alerts keep you informed through:
- Email notifications
- Text message notifications
- Push notifications (mobile app only)
Set up utility bill reminders to avoid late payments. Get instant confirmation when a payment posts to your account. Receive alerts when usage exceeds thresholds you define.
Notifications through the online payment system help you stay on top of your Wentzville utility account. Activate the alerts important to you for added accountability.
Enjoy Online Convenience and Security
Managing finances online provides freedom from hassles like paper statements and in-person payments. The Municipal Online Payments portal allows Wentzville utility customers to:
- Monitor usage and charges
- Understand account activity
- Schedule one-time or recurring payments
- Go paperless
- Customize notifications
- And more!
Security is a top priority. The website adheres to PCI compliance standards to protect your personal and payment information. Sessions automatically log off after a period of inactivity, and you can enable two-factor authentication for added protection.
Simplified online account management helps you save time and gain peace of mind. Start enjoying the convenience today! Visit wentzvillemo.municipalonlinepayments.com to easily pay bills and manage your Wentzville utility account.
Utility Billing and Set Up: Water, Sewer & Solid Waste
Please contact our utility billing office at (636) 639-2155 with any questions; we are open Monday-Friday from 8 a.m. to 5 p.m.
Utility Bill Payment Location: City Hall, 1001 Schroeder Creek Blvd.
Water, sewer and solid waste services are billed monthly and due 10 days after the bill date. Water charges include a base monthly fee, plus water usage calculated by monthly meter reads. Sewer charges for residential customers include a base monthly fee, plus a usage charge for the average water used over the four months of November, December, January and February. New customer use is based on the monthly winter average of 4,500 gallons until your own usage history is established. Click here to view the 2024 utility rate chart, which will go into effect on Jan. 1, 2024.
Payment options for your utility account include automatic bank draft from a checking or savings account, automatic draft by credit card, mail-in payment, drop box, pay by phone with a credit or debit card, or in-person payment. The drop box is available at City Hall, located at 1001 Schroeder Creek Blvd. Cash, check and money orders are accepted. MasterCard, Visa, American Express and Discover are accepted with a 2% surcharge added. For the average resident paying their utility bill with a credit card, this will equal approximately $2 per billing cycle. Learn more on the utility billing page.
Curbside Solid Waste and Recycling service is provided Citywide through a contract with Meridian for single-family residential customers. These charges are included with the water and wastewater monthly utility bill.
New customers can set up utility services online by visiting the utility billing page or by calling City Hall at (636) 639-2155.
New service requires a $150 deposit. Deposit is held until two years of good payment history is established. Deposit is then refunded as an account credit.
Residential occupancy inspections are required on all rental/lease properties each time a property changes tenants. Before a new tenant moves into a rental property, an Occupancy Inspection Application Form must be completed, inspection fee paid, and passed inspection completed. Residential occupancy inspection fee is $50. For questions, please call (636) 327-5101.
Occupancy Permits are part of the final inspection of a new home construction permit. An Occupancy Permit must be issued prior to the occupancy of the home.
Residential occupancy inspections are not required on the sale of an existing home.
New customers please complete a Commercial Occupancy and Business License Application and pay the required deposit. The form and deposit may be mailed or dropped off at City Hall. Click here to view commercial occupancy permit guidelines.
Information about Online Bill Pay for City Utilities
What payment methods are accepted in Wentzville?
MasterCard, Visa, American Express and Discover are accepted with a 2% surcharge added. This will add up to about $2 per billing cycle for the average person who pays their utility bill with a credit card. The City of Wentzville is in the process of installing Smart Meters throughout the City.
Are Wentzville Parks & Recreation open on Veterans Day?
Take a moment to thank a veteran in your life or your community for their service. City offices are closed today, Nov. 11, in observance of Veterans Day. View facility hours for Wentzville Parks and Recreation at the #LinkInBio.
Do you have a smart meter in Wentzville?
The City of Wentzville is in the process of installing Smart Meters throughout the City. The free upgrade for residents is still being worked on, but you might already have one! Go to the new EyeOnWater portal to see your personalized dashboard. Here, you’ll find a comprehensive look at your household’s water usage.
Where can I find information about the vision in Wentzville?
For more information, visit www. wentzvillemo. gov/HNL. The latest issue of The Vision is on its way! In the November/December issue, you’ll find everything you need to know about what’s going on in Wentzville this season! From candidate filing to Holiday Night Lights and more! To view the latest issue online, visit our website at the #LinkInBio.
What is Wentzville days?
During Wentzville Days, we celebrate our community! This three-day event has craft, food, and drink vendors, live music, a carnival, activities for kids, and more. Do not let holiday solid waste bother you! Meridian Waste collects trash, recycling, and yard waste on up to six major holidays each year.
How do I pay my utility bill at 1001 Schroeder Creek Blvd?
The drop box is available at City Hall, located at 1001 Schroeder Creek Blvd. Cash, check and money orders are accepted. MasterCard, Visa, American Express and Discover are accepted with a 2% surcharge added. This will add up to about $2 per billing cycle for the average person who pays their utility bill with a credit card.
