Nestled along Fountain Creek on the Front Range of the Rocky Mountains, Fountain is a charming city just south of Colorado Springs The City of Fountain provides essential utility services like water, electricity and trash pickup to the community As a resident, it is your responsibility to pay your monthly utility bill on time. This article will walk through the payment options, rates and fees for Fountain utilities so you can manage your account properly.
Utility Services Provided by the City of Fountain
The City of Fountain Utilities Department oversees the operation, maintenance and billing of:
- Water – sourced from groundwater wells, treated at Fountain Valley Authority
- Wastewater – sanitary sewer and stormwater drainage
- Electric – distributed through Mountain View Electric Association
- Solid Waste/Trash – weekly curbside pickup service
By paying your utility bill each month you are supporting the infrastructure treatment plants and personnel that keep these critical services running for the Fountain community.
Billing and Payment Overview
Utility bills are mailed out monthly and payment is due 21 days after the billing date You can receive paper bills by mail or enroll in paperless e-bills
There are several ways to pay your Fountain utility bill:
- Mail in check or money order with payment stub
- Pay online through the Customer Portal
- Pay by phone using credit card or electronic check
- Automatic bank draft from checking or savings account
- Pay in person at City Hall with cash, check or credit card
Pay close attention to due dates to avoid late fees. If a bill is past due, a disconnect notice will be sent and services could eventually be shut off.
Residential Water Rates and Fees
As a residential water customer, your monthly bill has three main components:
Water Volume Charge
- Tiered rate per 1,000 gallons
- Tier 1: $2.15 for 0-6,000 gallons
- Tier 2: $2.95 for 6,001-12,000 gallons
- Tier 3: $3.80 for over 12,000 gallons
Water Base Charge
- Covers basic infrastructure costs
- 5/8″ meter = $14.05
Wastewater Charge
- Based on water volume since sewer correlates to water used
- $5.35 per 1,000 gallons
Other fees like service initiation or late payment fees may apply if specific situations occur. Rates are evaluated annually and subject to approval by City Council.
Options for Paying Your Utility Bill
By Mail
Mail your payment stub and check or money order to the address printed on your utility bill. Write your account number on the check. Allow 5-7 days for mail delivery to avoid late fees.
In Person
Bring your payment to Fountain City Hall at 116 S. Main St. during business hours. You can pay by cash, check or credit/debit card.
Online Bill Pay
Set up automatic monthly payments through your bank’s online bill pay using your utility account number. Payments are usually sent by check through the mail.
Online via City Website
Register for an account on the City’s customer portal to make one-time or recurring online payments by credit/debit card or e-check. A service fee applies to online payments.
By Phone
Call (719) 322-2040 to pay by credit card or electronic check over the phone. Have your account number ready.
Drop Box
Place your check or money order in the drive-up Utility Payment drop box at City Hall. No cash payments.
Automatic Bank Draft
Authorize the City to automatically withdraw funds from your checking or savings account each month to pay your utility bill. Sign up online or submit a form to the billing department.
Avoid Late Fees and Service Disruptions
To keep your water flowing and lights on, be sure to pay your utility bill in full and on time every month. Late fees can quickly accumulate if you fall behind. In extreme cases of non-payment, your services could be disconnected which involves additional reconnect fees to restore them.
If you anticipate having trouble paying on time, contact the City of Fountain billing department right away. You may be able to set up a payment plan or apply for utility bill assistance programs. With proper notice, most issues can be resolved without service interruption.
Responsible utility customers monitor their usage, pay bills on time, and notify the city immediately if problems arise. By working together, we can keep Fountain’s infrastructure operating smoothly while providing affordable rates to the community. Pay your bill online, by mail, or in person to do your part.
My Account LoginUser Name Password Remember me
Creating a User Name gives you access to your account details and some great tools including:
- – View Meter consumption data
- – View and Pay your bills online
- – Review your transaction and payment history
- – Analyze and download electricity and water usage
- – Add multiple accounts to your web profile
- – Report power outages
Before you get started, please have your most recent bill handy to complete the registration form.
City of Fountain Utilities 100 Year Celebration
Does fountain have a new online utility portal?
Carl Christian, who is the deputy utilities director and superintendent of the city of Fountain’s electric department, is on the left. On the right is Curtis Mitchell, who is the utilities director for Fountain. They are at a substation. The city of Fountain says its new online utility portal is now up and running, even though there were some problems when it first opened.
Does fountain utilities offer utility bill payment assistance?
Utilities Payment Assistance Fountain Utilities offers utility bill payment assistance through its Lighten the Load Program. Lighten the Load is a self-help program that helps people and families pay their utility bills temporarily. It is a voluntary contribution program. For more information, please click Lighten the Load.
Where can I make a payment in Fountain?
Call (719) 322-2010 or come in to our walk-in cashier location for assistance. The police station in Fountain, the bank Pikes Peak, and city hall Fountain all had payment drop boxes that were closed. Note: If you drop off your payment after 7 a.m., it will be applied to your utility account the next business day.
How do I set up a payment account at Fountain water?
You can create a new account on the City Of Fountain Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account?.
Does fountain utilities offer a convenience fee?
A convenience fee may apply. Fountain Utilities has a plan called the “Budget Bill Plan” for residential customers that makes it easy to pay for utility services every month. For more information and eligibility, please contact our office at (719) 322-2010. An ACH allows customers to pay bills automatically from their bank account.
Where can I get water & wastewater funding in Fountain Valley?
For after hours, take advantage our drop box located outside the entrance to City Hall. The City of Fountain Valley applied for and received funding for past due water and wastewater accounts. Funding was received on two separate occasions through the California Extended Water and Wastewater Arrearage Payment Programs.
