• Log in to My Account • Navigate to “Notifications” then click “Manage Account Notifications” • Update “Notification Preferences” for Electrical Power Outage/Restoration choosing text (SMS) and/or email notifications
• Update account information like email address and contact phone number • Pay your bill online • Opt for paperless billing • View current and historic bills and payments • Track you energy and water/wastewater use • Enroll in text or email usage alerts • And much more!
From payment options to personalized energy saving tips, My Account makes it easy to manage your LUS electric, water and wastewater services.
Paying your LUS (Lafayette Utilities System) bill by phone is a quick and convenient option. LUS serves the Lafayette, Louisiana area providing electric, water, and wastewater services. If you need to pay your LUS bill over the phone, there are a few simple steps to follow.
LUS Bill Pay Phone Numbers
To pay your LUS bill by phone or get assistance from a customer service agent, call either of these toll-free numbers:
- 337-291-8280
- 1-800-935-2587 (for calls outside of Lafayette)
LUS customer service is available to take payments and answer questions Monday through Friday from 8am to 5pm CT excluding holidays.
What Information to Have Ready
Before calling LUS to pay your bill, make sure you have the following information handy:
- Your LUS account number
- Service address
- Payment amount due
- Credit/debit card or bank account details
Having this information available will allow the process to go quicker. The LUS customer service agent will just need to verify your account details before taking a payment.
Payment Options for LUS Phone Pay
When you call to pay your LUS bill, you can make a payment using:
- Credit card – Visa, Mastercard, American Express, Discover
- Debit card
- Electronic check – provide routing and account number
LUS does not accept cash payments over the phone. There are no fees for paying by phone with a card or e-check.
Payment Posting Timeframe
Payments made over the phone are posted to your LUS account immediately. As soon as the customer service agent processes your payment, your account balance will be updated. This allows you to avoid late fees as long as the call is made before the due date.
Other Ways to Pay an LUS Bill
In addition to phone payments, LUS offers several other convenient payment options:
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Online – Through LUS Quick Pay or your LUS My Account. E-check, credit and debit cards accepted.
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Mobile App – Download the LUS App on iOS or Android to pay on your device.
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By mail – Send check or money order with payment stub to LUS Customer Service, PO Box 4024-C, Lafayette, LA 70502.
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In person – At a LUS Customer Service Center location in Lafayette.
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Drop box – Place check or money order in drop box at a LUS location after hours.
Paying your LUS utility bill is important to avoid late fees and service interruptions. Call 337-291-8280 whenever you need to pay over the phone or have questions about your account. LUS customer service agents are available to take payments and assist customers.
Frequently Asked Questions: Power Outage Notifications
Log in to My Account Navigate to “Notifications” then click “Manage Account Notifications” Update “Notification Preferences” for Electrical Power Outage/Restoration choosing text (SMS) and/or email notifications
No. Once you have signed up for electrical power outage notifications via My Account, you will automatically receive text (SMS) and/or email notifications for all reported power outages until you change your My Account settings.
Customers who sign up for outage notifications via My Account may enter multiple phone numbers and/or email addresses to receive messages. Additional phone and/or email addresses must be stored under “Contact methods” before they can be selected for notification preferences.
LUS scam phone calls
How do I pay my lus bill online?
Sign in at LUS. org/myaccount. Select “Make Payment” from menu. Choose payment amount and method. Submit payment. Online payments are processed instantly 24/7. LUS has an automated phone payment system that customers can use to pay their bills over the phone. To get to the payment line, call 337-291-8280.
How does lus billing work?
LUS handles billing and payment processing for electric, water and sewer services provided to Lafayette residents and businesses. Here’s some key information on LUS billing: Bills are issued monthly and due 21 days after billing date. Several payment options available – online phone mail, in person. Services can be disconnected for non-payment.
What is lus my account?
• Notifies you when the power goes out through the My Account platform. To sign up, go to LUS My Account Features and sign in.
How do I Return my lus Bill?
LUS provides all of our customers who receive their statement by mail with a return envelope. Just include the bottom section of your bill, payment (Check, Money Order, or Cashier’s Check), and apply postage. When you mail your payment, please make sure to give us enough time for it to get to our office.
Where can I pay my lus statement?
LUS kiosks are one of the fastest, easiest ways to pay your LUS statement. Our kiosks accept cash*, credit card, or check. 25 Public Sq, Lawrenceburg, TN, 38464 – located at the back of the building beside the drive-thru window.
What is a LUS Fiber email account?
If you have an LUS Fiber email account, you can send and receive emails from any computer or device, even phones and tablets. This means that you will enjoy access to your email when at home or traveling. In addition, your contacts and messages will be kept safe on our network, and you will have a lot of space to store them.
