Having continuous access to essential utilities like water and electricity requires massive infrastructure networks running 24/7. Glendale Water & Power (GWP) is the municipal utility serving residents and businesses in Glendale California. They provide water treatment & delivery along with electricity generation and distribution services to over 95000 customers.
When your GWP bill for water and electric usage arrives each month, you have several options to pay it conveniently online by phone mail or in person. Read on for a full overview of Glendale Water & Power billing and how to pay your bill quickly.
About Glendale Water & Power
Glendale Water & Power is owned by the City of Glendale and oversees:
- Water treatment, distribution, pumping & infrastructure
- Electricity generation, transmission & delivery
They supply over 9 billion gallons of drinking water per year. GWP’s electric utility has a generation capacity of over 800 megawatts from a mix of natural gas, renewable hydro and wind sources.
With advanced meters, maintenance crews, service technicians and customer support teams, GWP provides 24/7 reliable utility services to Glendale residents and businesses.
Understanding Your GWP Bill
Glendale Water & Power utility bills are mailed out monthly and combine charges for both water and electric service,
- Water usage is measured in units with rates based on tier level
- Electric usage is measured in kWh with time of day pricing
Bills also include base service fees, electric pass-through charges, and taxes.
You can review previous bills, make payments, and monitor usage through the online customer portal. Bills are typically due 21 days after the statement date.
Paying Your GWP Bill Online
The fastest and most convenient way to pay your GWP utility bill is online through the self-service customer portal:
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Click on “Pay My Bill”
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Login to the online portal with your account number
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Select payment amount from your balance due
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Enter credit/debit card or bank account info
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Get payment confirmation emailed
Online payments via the portal are posted to your account instantly. You can pay using Visa, Mastercard, Discover, American Express, or electronic fund transfer.
Paying Your GWP Bill by Phone
To pay your Glendale Water & Power bill over the phone:
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Call 1-855-798-1539, the automated payment line
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Enter your 10-digit account number
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Select payment amount: current, overdue, or other
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Provide credit/debit card information
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Note the confirmation number at the end
This automated phone payment system is available 24 hours a day, 7 days a week. You can call to pay with any major credit or debit card.
Paying Your GWP Bill by Mail
If you want to mail in a payment for your GWP bill, you have a few options:
- Detach payment stub from bill and enclose with check or money order
- Use the pre-addressed remittance envelope provided
- Send to Glendale Water & Power, PO Box 51450, Los Angeles, CA 90051-5750
Make checks payable to Glendale Water & Power. Allow 7 business days for mailed payments to process. Do not mail cash.
Paying in Person
You can pay your GWP bill in person at the utility’s customer service office located at 141 N. Glendale Ave, Level 2 in downtown Glendale.
Payment methods accepted on-site include:
- Cash
- Check
- Money order
- Credit/debit card
The office is open Monday – Friday from 8:00am to 5:00pm, excluding holidays. Payment kiosks are also located in the lobby.
Recurring Auto-Pay
For automated bill payment, enroll in Glendale Water & Power’s AutoPay program through the online portal. This automatically deducts the amount due from your authorized bank account each month on the due date.
AutoPay prevents late fees and service interruptions. You can cancel or change accounts anytime. Email reminders are sent before each scheduled payment.
Payment Assistance Programs
GWP offers payment assistance programs for qualifying customers, such as:
- Deferred payment plans
- Low-income discounts
- Senior/disability discounts
- Medical necessity extensions
Contact their billing department at 818-548-3921 to see if you are eligible for any utility bill discount or aid programs.
Avoid Late Fees and Disconnection
Glendale Water & Power bills are due 21 days from the statement date printed on your bill. A 10% late penalty applies to any unpaid balance remaining after the due date.
If your bill is still unpaid after 42 days, a final disconnect notice will be sent. To avoid service interruption, pay immediately or make payment arrangements. Reconnection fees also apply for non-payment disconnections.
Contact Glendale Water & Power
If you need assistance with bill payment, balancing charges, payment plans, or avoiding disconnection, Glendale Water & Power’s customer service team is available:
- By phone at 818-548-3921 Monday – Friday, 8am – 5pm
- Email [email protected]
- Chat live on their website
- Visit the downtown office
GWP aims to provide excellent service. Don’t hesitate to reach out with any utility billing or service needs.
Reliable water and electricity is vital for our everyday lives. Glendale Water & Power works hard to deliver essential, high-quality utility services to local customers. Be sure to pay your GWP bill on time each month using one of the many convenient payment options. Contact their billing department if you need assistance or bill help. Together with GWP, let’s appreciate the hard work that goes into turning on the tap or lighting up the room.
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- CA is in a drought. Limit outside watering to only two days a week Tues. and Sat.
- The preferred web browsers for MYGWP portal are Edge, Chrome, Firefox, and Safari.
- Turn off lights when not in use, & install LEDs to save more! They use less energy & last 10 times as long.
- Dont fiddle with thermostats. Set your thermostat at 68° or lower for heating and 78° or higher for cooling.
- Consider buying low flush toilets: They use 1.28 gallons per flush or less instead of the usual 3 to 5 gallons.
- Check your irrigation system. Repair leaks, damaged sprinkler heads, and adjust sprinklers to avoid overspray.
- Routinely replace AC filters. Clogged, dirty filters block normal airflow and reduce a systems efficiency.
Our automated telephone service will be unavailable on Wednesday, June 12, from 4:30 AM – 5:00 AM due to maintenance. If you need to make a payment during this time, please do so through our MyGWP Customer Payment Portal atmygwp.glendaleca.gov/pay-my-bill. We apologize for the inconvenience. Need Help? Call Us:
Understanding Glendale Water and Power’s Rate Increases – A Podcast Discussion
What’s new at Glendale Water & Power?
Water in Glendale It’s easier to use this new portal, and it has better customer service tools as well as payment and billing services. Some of the features are: Current Customers Using GWP’s Online Billing and Payment System.
What is Glendale’s new bill payment system?
Residents of Glendale can now pay their bills in a way that suits them, thanks to a new system that accepts payments made online and on mobile devices. It’s free to use! How do I access this Service?.
Where can I pay my utility bill at Glendale Civic Center?
Have your utility bill or account number handy to use the kiosk. DROPBOX: The drop box on the east side of the Civic Center Annex can be used to pay with a check or money order. IN PERSON – Customer Service is now located at the Glendale Civic Center Annex – 5752 W. Glenn Dr.
Where can I send a payment to the city of Glendale?
Or send your payment to City of Glendale, PO BOX 29099, Glendale, CA 91209. Drop Box: You can leave your payment at the front door or at the end of the driveway at 141 N. Glendale Ave. Glendale, CA 91206. Pay In Person – Visit us at 141 N. Glendale Ave. Level 2 Glendale, CA 91206.
How do I pay my GWP Bill?
Pay Near Me – Pay your GWP bill 24/7 at any 7-Eleven convenience store. You can take your GWP bill to any 7-Eleven store and have the cashier scan the bar code on the back of the bill. Then, you can pay any amount up to the total in cash for just $1. 49 per transaction. Pay By Phone – Phone in your payment with your credit or debit card.
Where can I send a check or money order to Glendale Civic Center?
DROPBOX: The drop box on the east side of the Civic Center Annex can be used to pay with a check or money order. IN PERSON – Customer Service is now located at the Glendale Civic Center Annex – 5752 W. Glenn Dr. Our lobby hours are 8:00am to 5:00pm, Monday to Friday (excluding City observed holidays).
