How to Pay Your Arkansas Valley Electric Bill

Arkansas Valley Electric Cooperative Corporation (AVEC) provides electricity to homes and businesses across parts of Arkansas. As an AVEC customer, you have multiple options to pay your electric bill conveniently. This article will outline the various methods available to pay your AVEC electric bill.

Pay Online

The fastest and easiest way to pay is online through AVEC’s website You can pay with a credit/debit card or checking account.

To pay online

1. Go to avecc.com and click “Pay Bill”

2. Select “Pay Now” for a one-time payment

3. Enter your account number and 4-digit PIN

4. Choose your payment amount and method

5. Submit payment

Benefits of Paying Online

• Fast and simple – takes just minutes
• Secure encrypted transactions
• Pay immediately or schedule future payments
• View payment history
• Setup recurring payments
• No fees to pay online

Payment Methods Online

You can pay your AVEC electric bill online using:

• Credit/Debit Card – Visa, MasterCard, Discover
• Checking/Savings Account

AVEC does not charge fees for online payments. Be sure to log in to your AVEC account, not your bank account, to avoid third-party processing fees.

Online payments are fast, easy, and secure. Paying on avecc.com lets you knock your electric bill off your to-do list in just minutes from home.

AVEC Mobile App

In addition to the website, you can download the free AVEC app to pay on your smartphone or tablet.

The app allows you to:

• Pay your bill immediately
• View payment history
• Monitor electric usage
• Manage notifications
• Report outages
• And more

Paying on the App

Paying through the AVEC app takes just a few taps:

1. Download app and login
2. Tap “Pay Now”
3. Select payment amount
4. Enter card details
5. Review and submit

So convenient! Download the AVEC app for Apple iOS or Android devices to make bill pay even easier.

Phone Payments

Call AVEC at 877-OK-AVEC-9 (877-652-8329) to pay your electric bill over the phone. Requests received by 5pm are processed the same day.

To pay by phone:

1. Call 877-652-8329

2. Select the billing option

3. Enter your AVEC account number

4. Follow prompts to enter payment info

5. Receive a confirmation number

Phone payments let you take care of your bill without leaving the house. Just call AVEC’s payment line anytime Monday-Friday from 8am-5pm.

Pay by Mail

Mail in a check or money order using the return envelope provided with your monthly bill.

To pay by mail:

• Make check payable to Arkansas Valley Electric Cooperative
• Send payment to:

Arkansas Valley Electric Cooperative P.O. Box 600420 W 15th St.Ozark, AR 72949

• Include your member number on the check
• Allow 5+ days for delivery
• Do not mail cash

While slower than electronic payments, mailing a check is a simple way to pay for customers who prefer it. Just be sure to allow plenty of mail time.

Authorized Payment Agents

In addition to AVEC’s payment options, you can pay in person at authorized pay agents and retail stores. Look for the AVEC logo.

• Walmart – Pay at the customer service desk
• USPS – Some post office locations
• Ozark Shores Office – Near Beaver Lake

These authorized pay agents process payments electronically for fast credit to your AVEC account. Many locations accept cash, check, or debit/credit cards.

Budget Billing

To make monthly bills more predictable, AVEC offers Budget Billing to even out payments over 12 months.

With Budget Billing:

• Your bill is based on a monthly average amount
• Helps avoid seasonal spikes in electric costs
• Get overage refund or pay shortage at year end

This can make it easier to budget when you have a consistent bill amount each month. Learn more about Budget Billing on the AVEC website.

Payment Arrangements

If you’re struggling to pay your electric bill, AVEC can set up a payment plan to help spread costs over time.

Payment arrangements allow you to:

• Temporarily pay a negotiated amount
• Avoid disconnection of service
• Pay off the remaining balance over time

Contact AVEC to discuss eligibility and customized payment arrangement options. This can provide much-needed flexibility.

Energy Assistance Programs

Payment help may be available for qualifying lower-income families through energy assistance programs like:

• Low-Income Home Energy Assistance Program (LIHEAP) – Helps pay a portion of energy costs during the year. Households must meet income requirements.

• Project Care – Provides emergency one-time assistance for families facing disconnection.

• Heat Extra Fund – Offers emergency furnace repair or replacement for low-income households.

Please contact AVEC to learn more about eligibility and applying for energy assistance if needed.

Recurring Auto-Pay

For maximum convenience, enroll in recurring auto-pay to have your bill paid automatically each month.

With autopay:

• Your bill gets paid on its due date
• Avoid late fees
• Nothing to remember
• Can set up through AVEC website

One less bill to worry about! Autopay gives peace of mind knowing your electric bill is always paid on time.

Account Management Tools

Take control of your electric account with AVEC’s online account tools:

• Monitor daily electric use
• View billing history
• Set usage thresholds
• Receive alerts for high usage
• Paperless eBilling

These features help you track energy costs, spot issues early, and make informed usage decisions. Access through your online AVEC account.

Solar Power Billing

For customers with solar panels or wind turbines, AVEC offers net metering:

• Get credit for excess power generated
• Credits roll over month-to-month
• Annual true-up for net exporter/importer
• Credit carryover helps offset winter usage

This helps solar customers maximize the value of their investment in renewable energy.

Payment Locations

In addition to the various remote payment options, AVEC has local offices where you can pay your electric bill in person:

Russellville Office

• Monday-Friday 8am-5pm
• Accepts cash, check, money order, debit/credit card

Clarksville Office

• Monday-Friday 8am-5pm
• Accepts cash, check, money order

Mount Judea Office

• Tuesdays and Thursdays 10am-2pm
• Accept cash or check

Visit or mail payments to these locations for friendly, personal service.

New Service Fee

When starting new electric service with AVEC, a $20 membership fee applies. This can be paid:

• Online
• By phone
• At AVEC offices
• Through authorized pay agents

This one-time fee shows up as a separate charge on your first AVEC bill. Pay promptly to avoid any delays activating service.

Late Fees

AVEC bills are due by the 10th of each month. Late payments incur a 5% penalty fee applied monthly to past due balances.

Avoid late fees by:

• Paying by the due date
• Enrolling in autopay
• Scheduling payments in advance

Making on-time payments helps maintain good standing on your AVEC account.

Disconnection Policy

Accounts past due by 30+ days are subject to electric service disconnection. AVEC will provide written disconnection notices.

To avoid disconnection:

• Pay past due balance in full
• Set up an approved payment arrangement
• Apply for energy assistance if eligible

AVEC aims to work with customers facing financial hardships. Contact us as soon as possible if you anticipate struggles paying your bill.

Summary