As a City of Coralville utility customer you are responsible for paying your water sewer, stormwater, and garbage collection bills regularly to avoid service disruption. The city offers various payment options to make paying your Coralville utility bill quick and convenient. Follow this guide for everything you need to know.
Understanding Your Coralville Utility Bill
Review your monthly City of Coralville utility bill carefully so you know what fees you are paying for Your bill includes charges for
- Water usage
- Sewer service
- Stormwater management
- Trash and recycling collection
Key details on your utility bill
- Account number
- Service address
- Billing date
- Meter readings
- Usage amounts
- Current monthly charges
- Any past due balance
- Total amount due
- Due date
Contact Coralville Utility Billing at 319-248-1715 if you have any questions about charges or balances on your bill. Understanding all costs helps you budget and pay accurately.
Ways to Pay Your Coralville Utility Bill
The City of Coralville offers various payment options to fit different needs:
Pay Online
The fastest way to pay is through the online payment portal linked on the city website. Have your account number ready. You can pay by credit/debit card or e-check.
Pay by Phone
Call Utility Billing at 319-248-1715 during business hours to pay over the phone by credit/debit card.
Pay by Mail
Send a check or money order made out to City of Coralville to:
City of Coralville
1512 7th Street
Coralville, IA 52241
Be sure to include your account number on the payment. Do not mail cash.
Pay In Person
Bring your bill to Utility Billing at City Hall to pay by cash, check, money order or card. Extended hours on Tuesdays until 6pm.
Auto Pay
Sign up to have payments automatically deducted from your bank account each month. Payments debit on the due date.
Drop Box
Use the drop box at City Hall entrance to leave check or money order payments when City Hall is closed.
Step-by-Step Guide to Paying Online
Paying online through the city’s web portal is quick and easy:
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Go to www.coralville.org and click on “Pay My Bill”
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Click on “Pay Utility Bill Online” and enter your account number and last name.
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Select whether to pay the Total Due, Minimum Due, or a different amount.
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Enter your credit/debit card or bank account information.
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Verify payment details and submit. A convenience fee applies to card payments.
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You will receive an email confirmation as your receipt.
Log in anytime to view payment history or set up recurring payments.
Paying by Phone Instructions
Follow these simple steps to pay your utility bill by phone:
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Have your most recent bill handy to reference your account number and balance due.
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Call Utility Billing at 319-248-1715 during regular business hours.
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Inform the clerk you wish to make a payment on your utility account.
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Provide your account number and whether paying full balance, minimum due, or other amount.
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Supply your debit/credit card number and security code.
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Get a confirmation number from the clerk verifying the payment.
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Record the confirmation number before hanging up as proof of payment.
Paying by Mail
To pay your Coralville utility bill by mail:
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Write a check or money order payable to City of Coralville for the amount due.
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Clearly write your account number on the payment.
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Mail your payment to:
City of Coralville
1512 7th Street
Coralville, IA 52241 -
Send at least 7-10 days before the due date to ensure on-time delivery.
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Consider certified mail or request delivery confirmation for your records.
Pay attention to holidays that may delay mail delivery and cause late fees. Allow extra time for first payments from a new account.
Paying in Person at City Hall
To pay your bill in person at City Hall:
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Visit Utility Billing at 1512 7th Street during business hours
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Bring your current utility bill
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Make your payment by cash, check, money order, or card
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Get a printed receipt for your records
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Extended hours until 6pm on Tuesdays
In-person payments allow immediate confirmation your bill is paid. Discuss any account issues with staff while paying.
Enroll in Auto Pay
For automated, hands-free utility bill payment:
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Download the Auto Pay form from the city website.
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Complete and submit the form to Utility Billing with your account details.
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On the due date each month, your balance will automatically deduct from your bank account.
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Monitor your account activity regularly for accurate payments.
Setting up auto pay avoids late fees and freezes the hassle of manually paying each month.
Avoid Late Fees and Disconnection
Pay your Coralville utility bill in full by the due date to avoid:
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Late Payment Penalties – 1.5% monthly interest fee on past due balances
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Disconnection – Water service shut off for non-payment after 10 days past due
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Reconnection Fee – $100 charged to restore service after disconnection
Mark your calendar with the due date each month and allow mailing time to avoid penalties. Contact Utility Billing immediately if unable to pay the full amount. Payment plans may be available for qualified customers.
Update Contact Information Promptly
Inform Utility Billing any time your mailing address, email or phone number changes. This ensures you receive notices and bills on time.
Update contact details through your online account, by emailing [email protected], or by phone at 319-248-1715. Accurate info prevents missed communications that lead to fees or shut offs.
Closing an Account
Notify Utility Billing at least 3 business days before you need to close your utility account. Provide your close out date and forwarding address.
You will receive a final bill that must be paid by the due date. Any unpaid balances due must also be paid before utility service can be started at a new address.
Closing accounts promptly when moving out helps avoid charges for unused service after you move.
Paying Your Coralville Utility Bill
Paying your City of Coralville utility bill fully and on time is fast and easy when you utilize available online, phone, mail and in-person options. Enroll in auto-pay for hands-free convenience while avoiding penalties. Keep your contact information updated and close accounts properly when moving. Follow this comprehensive guide for stress-free bill payment and continuous service.
