A Guide to Paying Your Metropolitan Sewer District Bill

For residents and businesses in the St Louis, Missouri area, receiving a bill from the Metropolitan Sewer District (MSD) for wastewater and stormwater service is a regular occurrence. Paying your MSD bill is an important responsibility – failure to do so can result in penalties or even service disruption. Luckily, MSD offers a variety of payment options to fit any schedule or preference This article will provide an in-depth look at the ins and outs of paying your MSD bill.

Overview of MSD Billing

MSD provides wastewater treatment and stormwater management services to over 1.3 million customers in the St. Louis metropolitan area As a utility, they regularly bill customers for these services Here’s an overview of MSD billing

• Bills issued monthly – Customers receive bills monthly detailing charges for the prior month.

• Multiple fee types – MSD bills include wastewater treatment, stormwater and sometimes water service fees. Amounts vary based on water usage.

• Several billing cycles – Bills are issued on different days of the month depending on location. Check your bill for exact due date.

• Online account access – Customers can view bills and account info through MyAccount online portal.

• Multiple residents, one bill – If multiple residents live at an address, they receive a single combined monthly bill.

• Late fees assessed – Bills not paid by the due date incur a 10% late penalty on any unpaid balance.

Keeping up with monthly MSD bills is essential. Now let’s look at the various payment options available.

Paying Your MSD Bill Online

The quickest and most convenient way to pay an MSD bill is online through their MyAccount portal. Here’s an overview of online payment features:

• Secure payment portal – MyAccount allows secure online payments 24/7.

• Multiple payment methods – Pay by credit/debit card, checking account or enroll in auto-pay.

• One-time or recurring – Option to make one payment or set up recurring automatic payments.

• View history – Payment history and account balance available to view anytime.

• Email reminders – Can opt to receive bill notifications and reminders by email.

• Paperless billing – Get bills electronically instead of mailed paper copies.

Paying at MyAccount.stlmsd.com offers convenience, saving time and postage.

Paying by Phone

MSD also allows customers to pay bills conveniently by phone. Here are the details on paying by phone:

• 24/7 availability – Call anytime to make a payment by phone.

• Number to call – Reach MSD billing department at 1-866-281-5737.

• Payment options – Pay with credit/debit card, bank account, or electronic check by phone.

• Automated system – Follow prompts to enter account details and make payment.

• Agent assistance – Representatives available Monday to Friday 7AM to 7PM for help.

• One-time or recurring – Can opt for recurring payments automatically deducted monthly.

For those who prefer to speak to a live person, paying by phone allows that while still being fast and easy.

Paying Your MSD Bill by Mail

Paying bills by physical mail is traditional option still offered by MSD:

• Mail check to: MSD PO Box 437, St. Louis, MO 63166

• Include payment stub – Detach and include payment stub from bill to ensure proper credit.

• Allow mailing time – Mail at least 7-10 days before due date to avoid late fees.

• Check or money order – Send by check or money order made payable to MSD.

• No cash – Cash payments are not accepted by mail for security reasons.

• Payment tracking – Consider mailing by certified mail with tracking for payment confirmation.

Though one of the slower options, paying by mail is reliable for those who prefer paper checks.

Paying in Person at MSD or Authorized Locations

Lastly, MSD allows in-person payments at their office or authorized payment locations:

• MSD office – 2350 Market St, St Louis, MO 63103. Open Monday-Friday, 8:30AM-4PM.

• 200+ pay sites – Places like Schnucks, 7-Eleven, Ace Cash Express and more.

• Cash, check, money order – Accepted forms of payment vary by location.

• Avoid waiting – Mid month visits typically have shorter wait times.

• Drop box – Can leave payment in lobby drop box before or after MSD office hours.

Paying in person allows utilizing cash and ensures same day payment processing.

Avoid Late Fees and Service Disruption

To avoid late payment penalties and potential service interruption, be sure to pay MSD bills in full by the due date listed. Consider enrolling in autopay or email reminders to stay on track. With the variety of payment options available from MSD, on time payment is easy and convenient.

Other MSD Billing Programs

In addition to varied payment methods, MSD offers assistance programs for eligible customers:

• Discount program – 50% rate reduction for seniors, disabled and low income customers who qualify.

• Bill round up – Round bill up to donate the change to the Community Assistance Program for those in need.

• Payment arrangements – Qualified customers can make agreed upon payment arrangements for outstanding balances.

Learn more about MSD billing assistance programs here.

Contact MSD with Any Billing Questions

Don’t hesitate to contact MSD directly with any questions about your bill, payment options or available assistance programs:

• Phone: 1-866-281-5737

• Email: [email protected]

• Online: MyAccount customer portal

MSD representatives can provide billing details, take payments and identify helpful programs for your needs.

Manage Your Metropolitan Sewer District Account Responsibly

Paying your MSD wastewater and stormwater bill fully and on time should be a priority for all customers receiving service. Avoid penalties and disruption by utilizing one of the payment options above – online, phone, mail or in person – that fit your needs. MSD’s billing department and account tools help make bill payment easy and convenient each month. Stay on top of your account and take advantage of available assistance programs whenever appropriate. With all of MSD’s payment options, you can keep your account in good standing.