How to Pay Your Poplar Grove Utility District Bill

For residents and businesses receiving water, sewer, and other services from Poplar Grove Utility District in Tennessee, paying your monthly utility bill is an essential task. Failure to pay on time can lead to late fees, service disruption, and other hassles. That’s why Poplar Grove offers various convenient payment options to fit any schedule or preferences. This article provides an in-depth look at the methods for paying your Poplar Grove utility bill.

Overview of Poplar Grove Utility District

First, some background on Poplar Grove Utility District. They are a not-for-profit public utility providing water, sewer, and fire protection services to parts of Shelby and Fayette counties in Tennessee. Key facts about Poplar Grove Utility District:

• Serves over 4,500 homes and business in their service area
• Governed by a 3 member utility board
• Operates treatment facilities, wells, tanks, pumps and hundreds of miles of pipe
• Monitors water quality and infrastructure
• Maintains fire hydrants and provides fire protection
• Issues monthly bills for utility service
• Offers customer service and account management

Now that we’ve covered the basics, let’s look at how to pay your Poplar Grove utility bill

Paying Online for Convenience

The easiest and most convenient way to pay your Poplar Grove utility bill is online through their payment portal Here are the benefits of paying online

• Secure encrypted payment platform for safety
• Available 24/7 so you can pay any time
• Quick payment processing in real time
• Pay by credit/debit card or e-check
• View current and past statements
• Set up recurring auto-pay to avoid forgetting
• Get email reminders about upcoming bills
• No stamps required – saves trips to the post office
• Payment history available anytime for records

Paying online at PoplarGroveUtilityDistrict.com/pay-bill takes just minutes and can be done from anywhere

Paying by Phone

Poplar Grove also offers the option to pay your utility bill over the phone. Here’s how it works:

• Call 1-844-678-4542 for the Poplar Grove payment line
• Available 24 hours a day, 7 days a week
• Speak to an automated attendant to guide you
• Will need your 13 digit account number
• Can pay by credit card, debit card or checking account
• Enter payment info via touch-tone prompts
• Get a confirmation number at the end
• Call center agents also available if needed

Paying by phone is quick and doesn’t require remembering to mail in checks.

Paying by Mail

If you prefer to pay bills the old fashioned way, Poplar Grove still accepts utility payments by physical mail. To pay by mail:

• Write check or money order payable to Poplar Grove Utility District
• Be sure your 13 digit account number is written on the check
• Detach payment stub from bill and include with payment
• Use the return envelope provided with your bill
• Send at least 7-10 business days before due date
• Consider certified mail for tracking purposes
• Expect processing in 1-2 business days after receipt

Mailing in payments can help those who wish to have payment documentation or need time for checks to clear before the due date.

Paying in Person

Poplar Grove allows customers to pay utility bills in person at their office location:

• Poplar Grove Utility District Office
  • 14560 Hwy 51 S, Atoka, TN 38004
• Office hours are 8:15 AM – 4:30 PM, Monday through Friday
• Closed on holidays and weekends
• Accepts cash, check, money order or credit/debit payments
• Night drop box available for after hours payments
• Get receipt immediately when paying at office

In person payment is the only way to pay by cash conveniently. It also provides direct assistance from staff.

Avoid Late Fees and Disconnection

Poplar Grove Utility District notes that bills not paid by the due date incur a 10% late penalty. Failure to pay after multiple late notices can also result in utility service disconnection. Avoid these negatives by paying on time and in full each month. Sign up for recurring autopay or reminders to stay on track.

Payment Assistance Programs

Poplar Grove offers certain payment assistance programs for those eligible:

• Seniors and disabled may receive discounted rates
• Payment arrangements can be made for those struggling to pay
• LIHEAP and other programs provide utility payment help

Contact Poplar Grove to learn more about bill assistance programs available.

Customer Service Options

Don’t hesitate to reach out to Poplar Grove Utility District directly with any questions or concerns:

• Phone: (901) 837-0181
• Email: [email protected]
• In person at office

The friendly customer service team is available to assist customers weekdays during normal business hours.

Paying Your Poplar Grove Utility Bill

As a Poplar Grove Utility District customer, paying your water, sewer and other monthly utility bills on time is essential. Take advantage of the varied payment options like online, phone, mail or in person to find the methods that work best for your needs. And be sure to contact Poplar Grove if you need assistance or have account issues. Maintaining your account in good standing ensures seamless utility service.