Paying your monthly utility bill to the City of Cibolo is easy when you know all the options available. The city offers online payments automatic bank drafts, pay by phone, and in-person payments to make sure residents can pay their water, electric, sewer, and garbage bills on time each month. Here is a guide on how and where to pay your Cibolo utility bill.
Understanding Your Cibolo Utility Bill
The City of Cibolo utility bills include charges for water, sewer, garbage collection, and possibly electricity Here are some key terms to understand on your bill
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Water service – Based on the amount of water used by your household.
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Sewer service – Based on your water consumption since the wastewater generated is tied to water use.
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Garbage collection – A flat monthly fee for trash pickup services.
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Electricity – Some Cibolo residents get electric service through the city based on location. Usage charges are on the bill.
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Fees – Customer service fees, meter fees, taxes and other charges may apply.
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Due date – Payment must be received by this date to avoid late fees
Always contact Cibolo Utilities at 210-658-9900 if you have any questions about the charges on your bill.
Online Bill Pay
The easiest way to pay in Cibolo is through the online bill pay system at https://www.cibolotx.gov/online-services/. You can make secure payments by credit/debit card or electronic check. You’ll need your 10-digit account number and 4-digit PIN found on your bill.
You can also set up automatic monthly payments so your bill gets drafted from your bank account each month. Download the Automatic Payment Authorization Agreement on the city’s website and submit it to the utility department.
Online payments can be made anytime, even after regular business hours. Just call 210-619-1274 if you need same-day service restoration.
Pay by Phone
Call the Payment Center at 833-290-3661 to pay your Cibolo utility bill over the phone. You will need your account number and means of payment available when you call.
The automated payment system is available 24/7. Live agents are also available if needed:
- Monday – Friday: 7am – 7pm CST
- Saturday: 8am – 5pm CST
A convenience fee may apply to phone payments.
In-Person Payments
To pay your bill in person, visit Cibolo City Hall at 200 S Main St, Cibolo, TX 78108. The office is open Monday-Friday from 8am-5pm. You can pay using cash, check, money order or credit/debit card.
After hours, a kiosk in the lobby of City Hall accepts credit/debit card payments. Just swipe your card and enter your account information. Get a receipt right from the machine.
Payment Policies and Late Fees
Cibolo bills are issued monthly and payment must be received by the due date to avoid a 10% late fee. If the bill remains unpaid, water service may be disconnected within a few days. Reconnection fees apply to restore service.
Partial payments are accepted, however, any unpaid balance will continue to accrue late fees each month. Payment arrangements may be available for those facing financial hardship.
Additional Utility Bill Questions
Contact Cibolo Utilities at 210-658-9900 or [email protected] with any other questions about your utility service, charges, payments, and more.
Paying your Cibolo utility bill is quick and easy through the online portal, phone, mail or in person. Sign up for automatic payments to avoid any late fees and keep your water flowing each month. Reach out to the city utility department if you need assistance managing your utility payments.
City of Cibolo City Council Special Meeting – December 3, 2024
How do I establish new service with the city of Cibolo?
The following forms must be filled out and sent to the Utility Billing Office in order to start new service with the City of Cibolo: Applications are accepted Monday – Friday, 8:00 a. m. – 4:00 p. m. The Utility Billing Office requires at least one business day notice to process your application.
What services does Cibolo offer online?
The City of Cibolo offers many services online. Get building permits, pay your water bill, or book a park from home or while you’re out and about. Public Meeting Room Reservations.
How do I transfer my utility service from one city of Cibolo address?
You will need to fill out a new application and pay a $50 transfer fee if you want to move your service from one address in the City of Cibolo to another. You may have your utility service connected at both residences for no more than 30 days. Transfer Application.
