If you live in the city of Winchester, Kentucky, your water, sewer, and trash services are provided by Winchester Municipal Utilities (WMU). Paying your WMU bill on time each month is important to avoid service disruptions. In this comprehensive guide, we’ll walk through everything you need to know about paying your Winchester Municipal Utilities bill.
WMU Bill Basics
WMU sends out bills for utility services every month. Payment is due by the 10th of each month to avoid late fees. If your bill remains unpaid for 60 days, WMU can disconnect your services.
Your WMU bill includes charges for
- Water usage
- Sewer service
- Solid waste collection
The bill calculates your water usage charges based on actual consumption as measured by your water meter. Sewer is a flat rate charge. Trash collection fees depend on factors like the size of your cart and how often it is collected.
WMU offers various ways to pay your utility bill, including online, by phone, by mail, or in person. Let’s look at each of these options.
Pay Your WMU Bill Online
The easiest way to pay is through WMU’s online payment portal at wmutilities.smartpayworks.com. You can make secure online payments using your checking account or credit/debit card.
To use the online system
- Visit the payment portal website
- Click “Pay Now”
- Enter your WMU account number
- Select payment amount
- Enter payment information
- Get confirmation your payment was processed
The online system also allows you to:
- View your account balance
- See previous bills and payment history
- Set up recurring payments
Online payments are fast, convenient, and let you avoid mailing in or dropping off payments.
Pay by Phone
You can pay your WMU bill over the phone by calling 859-437-8015. This automated payment system is available 24/7.
To use the phone payment system:
- Call the toll-free number
- Enter your WMU account number
- Select payment option and follow prompts
- Enter credit/debit card information or checking account details
- Receive payment confirmation
This method is quick and easy for making one-time payments whenever it’s convenient for you.
Pay by Mail
If you prefer, you can mail in a payment to WMU each month.
To pay by mail:
-
Write your WMU account number on your check or money order
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Make it payable to Winchester Municipal Utilities
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Mail to:
Winchester Municipal Utilities
PO Box 4177
Winchester, KY 40392
Allow 7-10 days for mailed payments to process. Pay attention to mailing deadlines to avoid late fees.
Pay In Person
For those who like to pay bills in person, you can stop by the WMU office at 150 N. Main Street in Winchester. They are open Monday-Friday from 7am to 4pm.
To pay at the office:
- Bring your bill or know your WMU account number
- Have your payment in cash, check, or money order made out to WMU
- Get a receipt when you pay at the desk
In-person payment lets you talk directly with WMU staff if you have any billing questions.
Payment Assistance Options
If you are having trouble paying your WMU bill, contact their office immediately to ask about assistance programs or payment arrangements.
Some options that may be available include:
- Payment plans – Allows you to pay the past-due balance in installments over time
- LIHEAP assistance – Provides bill payment help for qualified low-income households
- Leak adjustment – Bill credit if a qualifying water leak occurred
- Disputing a bill – Start a review if you think your bill is inaccurate
Don’t let an unpaid utility bill escalate. Call WMU at 859-744-5434 as soon as you anticipate having difficulty with payment. Their staff can advise you on resources to help avoid service disconnection.
Avoid Late Fees and Disconnection
To prevent late fees or service shut-off, be sure to pay your WMU bill in full each month by the due date. Mark your calendar with payment reminders.
If you will be out of town near a due date, consider setting up automatic monthly payments through WMU’s online payment system. This ensures your bill always gets paid on time.
Staying current on your Winchester Municipal Utilities account makes it one less thing to worry about. Follow the payment options and assistance programs outlined here to easily manage your monthly WMU bill.
More Resources:
Open or Close Utility Account
You can come in person to our Customer Service Office located at 301 E Cork St or fill out forms below to create an account. Any questions please call our Customer Service team at 540-773-1358.
New Water/Sewer applications and all applicable fees must be submitted by 4pm the business day before business starts
- A $170 security deposits is required for all New Customers
- Landlords must sign and submit a Tenant Form before service can be set up
- Deposits will be held and applied to your final bill
- Deposits will credited to your account after one year of timely payments.
- Fill out form below. (Stop Service date must be a Future Business day)
- Call or email the Utilities Customer Service Office before your move-out date.
- Any remaining deposit will be refunded upon closing an account after deducting any charges due.
Using the link below you can apply for a discounted sewer rate when filling your pool. This is not beneficial unless you pool is over 10,000 gallons
Pay By Phone (toll-free)
Located at: Public Services Campus
301 E Cork St
301 E Cork St
- In front of Public Services Admin Building (301 E Cork St)
- Rear entrance to Public Services Campus (388 E. Pall Mall St)
- In front of Rouss City Hall (15. N Cameron St)
The City of Winchester offers payment plans to our customers to help with delinquent accounts. Please use form below to apply for payment plan and a Customer Service representative will reach out to finish setting up and give balance information.
Evansville Water and Sewer Utility Bill Pay Kiosk
Does Winchester Municipal utilities have a drinking water service line?
At the moment, Winchester Municipal Utilities is trying to figure out what all the service lines in our system are made of. Based on a recent inventory by WMU, some customers have been told that the drinking water service line that leads to their home is made of an unknown material right now.
How do I pay Winchester utility system online?
To pay online with your credit/debit card, go to www. winchesterutilities. com. Always confirm the URL before making your payment, and beware of a website with “doxo” in the URL. This website will charge a fee for using your card. It is not associated with us. Winchester Utility System will never demand payment be made over the phone.
Does the city of Winchester offer a payment plan?
The City of Winchester offers payment plans to our customers to help with delinquent accounts. To apply for a payment plan, please fill out the form below. A customer service rep will then contact you to finish setting up the plan and give you information about your balance.
What is included in a city of Winchester utility bill?
A City of Winchester Utility Bill can have up to five different charges for services the City provides. Depending on your location, you can see charges for the following: water, sewer, trash, recycling and/or stormwater. Any questions or concerns with your bill please call our Utility Customer Service team at 540-773-1358.
Will a payment update my Winchester utilities account balance?
Payments will immediately update your Winchester Utilities account balance. However, please allow up to 24 hours for your payment to post to your financial institution. A confirmation email/text message will be sent upon payment completion.
How do I contact Winchester utility system?
You can contact our customer service representatives by calling (931) 967-2238 or completing the form below. Winchester Utility System provides electric, water, and wastewater services to Winchester, TN. Founded in 1939, we continue to practice excellent service, safe working practices, and environmental awareness.
