Convenient Options for Paying Your Town of Waynesville Utility Bill

Dealing with monthly bills is just a fact of life. But paying your Town of Waynesville utility bill doesn’t have to be a hassle. The town offers a few quick and convenient ways to pay from the comfort of home so you can check this routine task off your to-do list. In this comprehensive guide we’ll outline the payment options offered by the Town of Waynesville and provide step-by-step instructions to pay your bill online by phone, or in person.

Overview of Payment Options

The Town of Waynesville provides both online and offline options for paying your municipal utility bills, including water, sewer, sanitation, and electricity through Waynesville Public Services. Here’s an overview of what’s available:

• Online – Pay via credit/debit card or electronic check through the payment portal on the town website

• Phone – Call in during business hours to pay over the phone with a customer service representative.

• In person – Visit the Hazelwood Office or Municipal Building to pay with cash, check, money order, or debit/credit card.

• Drop box – Place your payment in one of the secure drop boxes available 24/7.

• Mail – Send your payment to the town utility billing office by standard mail.

Let’s explore each of these bill payment methods and walk through the simple steps for using them.

Paying Your Bill Online

The fastest and most convenient way for most customers to pay their Town of Waynesville utility bill is online through the payment portal on the town’s website. Here’s how simple it is:

1. Go to www.waynesvillenc.gov and click on “Bill Pay” under the Finance Department section.

2. Select “Online Payments” and enter your customer number and account number found on your printed utility bill.

3. Choose the service you want to pay – you can split payments between multiple accounts.

4. Enter your payment amount and select your payment method. Visa, MasterCard, Discover, and American Express are accepted for credit/debit payments.

5. A convenience fee of 2.95% (minimum $1.00) will be charged for credit card payments or 1.95% (minimum $1.00) for debit card payments.

6. Complete payment by entering your card information and clicking “Submit Payment”.

Once submitted, your payment will typically process within 1 business day. The online option is available 24/7 for maximum convenience!

Paying Your Bill by Phone

If you prefer to speak to a live representative when paying your utility bill, the Town of Waynesville also offers a pay-by-phone option:

1. Call the Utility Billing office at (828) 456-3515 during regular business hours, Monday-Friday from 8:30am-5:00pm.

2. When prompted, select the option to speak with a representative to make a payment.

3. Have your customer number, account number, and payment details ready to provide.

4. A staff member will take your payment over the phone and provide a confirmation number.

This method works well if you have any questions about your bill and appreciate personal assistance. Just keep in mind that debit/credit cards are not accepted over the phone.

Paying Your Bill In Person

For those who prefer in-person bill payment or need to pay with cash, visiting the Utility Billing office is an option:

• Hazelwood Office – 280 Georgia Ave, open Monday-Friday, 8:30am-5:00pm

• Municipal Building – 16 S Main Street, open Monday-Friday, 8:30am-5:00pm

Payments can be made at either location with cash, check, money order, or debit/credit card. Be sure to bring your printed bill or have your account details handy. Drive-through service is also available at the Hazelwood Office for added convenience.

Using the 24/7 Drop Box

If making a trip to the Utility Billing office in person doesn’t fit your schedule, you can use one of the 24/7 drop boxes instead:

• Outside the Hazelwood Office at 280 Georgia Ave
• Outside the Municipal Building at 16 S Main Street

Simply place your payment (check, money order, or payment coupon from your bill) into the secure drop box anytime day or night at whichever location is more convenient for you. Payments dropped after 9:00am will be processed the following business day.

Paying by Mail

Sending your utility bill payment by standard mail is always an option as well. While it doesn’t provide the convenience and speed of the other methods, it can be a good choice if you prefer to pay by check and don’t mind waiting several days for the payment to process.

Simply mail your check or money order along with your payment stub to:

Town of Waynesville Utility Billing
PO Box 100
Waynesville, NC 28786

Be sure to allow plenty of transit time – payments that arrive after your due date will incur late fees.

Avoiding Late Fees and Disconnection

To avoid late fees and potential service disconnection, be sure to pay your Town of Waynesville utility bill by the due date printed on your monthly statement. Payments received after the due date will incur the following:

• Late Fee – 1.5% of any overdue balance
• Disconnect Fee – $50 if services are disconnected for nonpayment
• Reconnect Fee – $50 for reconnecting after disconnection

Scheduling recurring automatic payments or enrolling in paperless billing can help you remember to pay on time every month and avoid penalties. Contact the Utility Billing office if you have any questions about your account status.

Contact Town of Waynesville Utility Billing

• By phone at (828) 456-3515, Monday-Friday from 8:30am-5:00pm

• In person at the Hazelwood Office or Municipal Building

• Online at www.waynesvillenc.gov/departments/finance

The team is happy to help make sure paying your utility bill is fast, easy, and stress-free each month. Explore the most convenient option for you and get one less thing off your to-do list!