If you’re a resident or business owner in Vallejo, California, paying your water bill on time is essential to avoid late fees and potential service disruption. The City of Vallejo offers various ways to view and pay your water utility bill conveniently online, by phone, by mail or in person. This guide will walk you through the available options.
Online Payment
Paying online is the quickest and most convenient way to pay your Vallejo water bill
City of Vallejo Website
You can make a one-time payment through the City of Vallejo website. On the Pay My Bill page select “Water Bills” and enter your 10-digit account number and the amount due. Payments by Visa MasterCard, Discover or electronic check are accepted.
Click2Gov Website
For recurring payments and added account services, use the Click2Gov website. Here you can:
- Setup AutoPay for automatic monthly payments
- View billing history and water usage
- Receive email/text notifications
- Go paperless with eBills
First-time users will need to create an online account using their 10-digit utility account number and an authorization code from their latest bill.
Via Your Bank’s Online Bill Pay
Check if your bank offers an online bill pay option. Add the City of Vallejo Water Department as a payee, enter your account number, and schedule one-time or recurring payments. The payment will be mailed as a check to the water department. Allow 5-7 business days for processing.
Mobile Apps
The Click2Gov mobile app is available for Apple and Android devices. Search “Click2Gov” on the App Store or Google Play. The app allows you to pay bills, view usage and receive notifications.
Phone Payment
Call the City of Vallejo Water Department at 707-648-4345 to pay your water bill by phone. Have your 10-digit account number and credit/debit card details ready. A $3 convenience fee applies to phone payments.
Mail Payment
To pay by mail, write your 10-digit account number on your check or money order payable to “City of Vallejo Water Dept” and mail to:
City of Vallejo Water Department
555 Santa Clara Street
Vallejo, CA 94590
Allow 5-7 business days for receipt and processing. Do not mail cash.
In-Person Payment
You can pay your water bill in-person at Vallejo City Hall:
City Hall
555 Santa Clara St
Vallejo, CA 94590
Bring your printed bill or know your 10-digit account number. Cash, check, money order or credit/debit card accepted. City Hall open Monday-Thursday 10 AM – 2 PM.
Payment Assistance Programs
If you’re having difficulty paying your water bill in Vallejo, there are programs that offer financial assistance:
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Bill Plan Assistance – Payment plans to extend your due date if qualified. Call 707-648-4343.
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LIHEAP – Low Income Home Energy Assistance Program provides bill payment aid. Apply through Solano County.
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Project Help – Offers grants to cover water bills through the Salvation Army. Apply annually.
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Water Rate Assistance Program – Discounted rates for qualifying low-income households. Applications available at City Hall.
Non-profit agencies like the American Red Cross may also have additional assistance for bills.
Avoid Late Payments
To avoid late fees and service disruptions, make sure to pay your water bill by the due date printed on your monthly statement. Bills are due upon receipt.
Vallejo residential customers are billed bi-monthly. Business accounts are billed monthly.
If your payment is late, a 10% penalty fee is added to the overdue amount. Accounts 30 days past due may have water service turned off.
Setting up auto-pay through Click2Gov is the easiest way to avoid missing payments.
New Service Activation
To start new water service in Vallejo when moving into a property, contact the water department at least 3 days prior to your move-in date to schedule activation. You’ll need to provide:
- Move-in date
- Service address
- Billing name, address, phone
- Driver’s license number
- Deposit payment
Submit a new service application form online or by visiting City Hall. A deposit of $150 is required to activate service and will appear on your first bill.
Service Disconnection
To stop service due to moving out of Vallejo, contact the water department at least 3 days before your move date to schedule disconnection. Provide your move-out address and date.
You must pay off any outstanding balance to avoid further collection actions. Remaining deposit funds will be refunded by check mailed to your forwarding address.
Managing your City of Vallejo water service account online makes paying bills and handling service activation quick and convenient. Be sure to pay your monthly charges on time to avoid penalties.
Other Water Service Fees
Delinquent Shutoff Processing Fee $151.00
Meter lock fee $249.00 for 1st Occurrence
NSF check fee $25.00/35.00
Water Meter Test fee under 1 1/2 inch $242.00
Request same-day service after 3:00 p.m. $144.00
Illegal Turn on penalty $225.00
Water Division, Tampering, and/or Theft $225.00 Payment Options
US Mail – The most common way is to make your payment is by using the the envelope included with your bill to mail in your bill.
In Person – You are welcome to come to our counter on the first floor of City Hall and pay in person when City Hall is open. For your convenience, a night drop-off box is located outdoors on the east side of City Hall for after-hours payments.
AutoPay – The most convenient payment process for you may be the election of Autopay. This allows direct payment of your bill from your checking account to the City approximately one week before the bill due date. Print the Automatic Bill Payment Authorization Form and mail or bring the document and a void check to City Hall to start your direct payments.
Pay Online – You can also pay online or call Utility Services at 707-648-5400 and pay over the phone using a credit card or checking account (we accept MasterCard, and Visa). Discontinue Water Services
It is a customers responsibility to notify the City when they move or wish to make any changes to their water service account. The water meter will be read within one (1) business day of the requested closing date or receipt of the request, whichever is later. The closing date and the closing bill will be prorated for the prior months service. Requests to discontinue utility services should be made in person to the Commercial Services Division at (707) 648-4345.
The City of Vallejo offers a Water Rate Assistance Program (WRAP). If you are an income-eligible customer, you can get a monthly credit on your water bill, subject to available program funding. Your total annual savings can add up to $60 a year depending on the services you receive. Learn more and apply today, visit the Water Rate Assistance Programs Website Water Moratorium Update
On April 2, 2020, California Governor Newsom signed an executive order restricting water shutoffs to homes and small businesses during the COVID-19 pandemic.
The order protected consumers who could not pay for their water service during the pandemic, relieving them of fear that their water service may be shut off for non-payment. Although customers were protected from shut-offs during this time, this did not mean that the water delivered to customers could be provided free of charge. Costs to treat, monitor, and deliver drinking water to customers remained unchanged. For those customers not paying their bills, the unpaid amounts accumulated (interest-free) and were tracked by the Water Billing team.
The Governor’s water billing moratorium came to an end on December 31, 2021. With the lifting of the states moratorium so close to the holidays, and then the surge of the Omicron variant, the Vallejo Water Department opted to continue the water billing moratorium through March 31, 2022, in order to continue to provide a safety net to customers. With Vallejo’s billing moratorium ending on March 31, all unpaid water charges that were delinquent on, and accrued, since April 2020 will be due.
We understand this can be a stressful transition for our customers, and we are here to help. We offer flexible and extended no-interest payment plans to avoid service shutoff.
Delinquency notices for past-due amounts will begin to be mailed to water customers in April 2022.
To arrange for your payment plan:
In addition to payment plan options, the Water Rate Assistance Program (WRAP) is available to qualified customers. To learn more about WRAP visit myvallejo.com/wrap.
Español:
El 2 de abril de 2020, el gobernador de California, Newsom, firmó una orden ejecutiva que restringe los cortes de agua a hogares y pequeñas empresas durante la pandemia de COVID-19.
La orden protegió a los consumidores que no pudieron pagar su servicio de agua durante la pandemia, aliviándolos del temor de que su servicio de agua pudiera ser cortado por falta de pago. Aunque los clientes estaban protegidos de los cortes durante este tiempo, esto no significaba que el agua entregada a los clientes pudiera proporcionarse de forma gratuita. Los costos para tratar, monitorear y entregar agua potable a los clientes se mantuvieron sin cambios. Para aquellos clientes que no pagaban sus facturas, los montos impagos se acumulaban (sin intereses) y eran rastreados por el equipo de Facturación de Agua.
La moratoria de facturación de agua del Gobernador llegó a su fin el 31 de diciembre de 2021. Con el levantamiento de la moratoria estatal tan cerca de las vacaciones, y luego el aumento de la variante Omicron, el Departamento de Agua de Vallejo optó por continuar con la moratoria de facturación de agua hasta marzo 31 de enero de 2022, para continuar brindando una red de seguridad a los clientes. Con la moratoria de facturación de Vallejo que finaliza el 31 de marzo, todos los cargos de agua impagos que estaban delincuentes y acumulados desde abril de 2020 vencerán.
Entendemos que esto puede ser una transición estresante para nuestros clientes y estamos aquí para ayudar. Ofrecemos planes de pago flexibles y extendidos sin intereses para evitar el corte del servicio.
Los avisos de delincuencia por montos vencidos comenzarán a enviarse por correo a los clientes de agua en abril de 2022.
Para organizar su plan de pago:
- Correo electrónicovallejowaterbilling@cityofvallejo.net
- Llama al (707) 648-4345
Además de las opciones de planes de pago, el Programa de asistencia para la tarifa del agua (WRAP) está disponible para clientes calificados. Para obtener más información sobre WRAP, visite myvallejo.com/wrap.
Filipino:
Noong Abril 2, 2020, nilagdaan ng Gobernador ng California Newsom ang isang executive order na naghihigpit sa pagsara ng tubig sa mga tahanan at maliliit na negosyo sa panahon ng pandemya ng COVID-19.
Pinoprotektahan ng kautusan ang mga mamimili na hindi makabayad para sa kanilang serbisyo sa tubig sa panahon ng pandemya, na pinawi sa kanila ang takot na ang kanilang serbisyo sa tubig ay maaaring putulin dahil sa hindi pagbabayad. Bagamat ang mga customer ay protektado mula sa mga shut-off sa panahong ito, hindi ito nangangahulugan na ang tubig na inihatid sa mga customer ay maaaring ibigay nang walang bayad. Ang mga gastos sa paggamot, pagsubaybay, at paghahatid ng inuming tubig sa mga customer ay nanatiling hindi nagbabago. Para sa mga customer na hindi nagbabayad ng kanilang mga bill, ang mga hindi nabayarang halaga ay naipon (walang interes) at sinusubaybayan ng Water Billing team.
Ang moratorium sa pagsingil ng tubig ng Gobernador ay nagwakas noong Disyembre 31, 2021. Sa pag-alis ng moratorium ng estado nang malapit na sa holidays, at pagkatapos ay ang pagdagsa ng variant ng Omicron, pinili ng Vallejo Water Department na ipagpatuloy ang moratorium sa pagsingil ng tubig hanggang Marso 31, 2022, upang patuloy na makapagbigay ng safety net sa mga customer. Sa pagtatapos ng moratorium sa pagsingil ng Vallejo sa Marso 31, ang lahat ng hindi nabayarang singil sa tubig na hindi nabayaran, at naipon, mula noong Abril 2020 ay dapat bayaran.
Nauunawaan namin na maaari itong maging isang mabigat na transisyon para sa aming mga customer, at narito kami upang tumulong. Nag-aalok kami ng flexible at pinalawig na mga plano sa pagbabayad na walang interes upang maiwasan ang pagsara ng serbisyo.
Magsisimulang ipadala sa koreo ang mga abiso ng pagkadelingkuwensiya para sa mga halagang lumampas sa takdang petsa sa mga customer ng tubig sa Abril 2022.
Upang ayusin ang iyong plano sa pagbabayad:
- Mag-email sa[email protected]
- Tumawagsa (707) 648-4345
Bilang karagdagan sa mga opsyon sa plano ng pagbabayad, ang Water Rate Assistance Program (WRAP) ay magagamit sa mga kwalipikadong customer. Upang matuto nang higit pa tungkol sa WRAP bisitahin ang myvallejo.com/wrap. Water Rates
Should you set up auto-pay for your water bills or not?
FAQ
How to pay Vallejo water bill?
Pay Online—You can also pay online, or you can call Utility Services at 707-648-5400 and pay with a credit card or checking account over the phone. We accept MasterCard and Visa.
Where can I pay my Detroit water bill?
Pay your bill at one of more than 50 free kiosks in and around Detroit. You can use cash, check, debit or credit card. Find your nearby kiosk. Call our automated pay-by-phone system at (313) 267-8000. Send your payment by mail with check or money order payable to the “Board of Water Commissioners. ”.
Who is the water director of Vallejo?
Michael A. He has been the Water Director for the City of Vallejo Water Department since April 2017.
Does Vallejo offer online payment services?
For your convenience, the City of Vallejo offers the following options for online payment services.
How many people does the Vallejo Water Department serve?
The Vallejo Water Department provides water service to 121,000 people through more than 38,000 service connections. The 95 people who work in the department work hard every day to make sure that these services are provided with the best quality, dependability, and customer service.
Does Vallejo have a water rate Assistance Program?
The City of Vallejo offers a Water Rate Assistance Program (WRAP). If you meet the income requirements, you may be able to get a monthly credit on your water bill, as long as the program has enough money. Your total annual savings can add up to $60 a year depending on the services you receive.
Does Vallejo have a water moratorium?
However, that executive order water moratorium came to an end on December 31, 2021. The City of Vallejo extended a grace period to their customers through March 31, 2022. The Water Rate Assistance Program (WRAP) helps Vallejo Water customers who qualify based on their income by giving them money. What is the WRAP program?
Does Vallejo have a water quality report?
The EPA is required by the Safe Drinking Water Act to check the quality of the water in Vallejo every year and send out a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
