Having reliable electric service from Altus Power is essential for residents and businesses in Altus Oklahoma. As a customer it’s your responsibility to pay your Altus Power bill on time each month. The utility offers an online payment system to make paying your bill quick, easy, and convenient. This guide will walk through how to use the Altus Power online portal to pay your electric bill and manage your account.
Benefits of Paying Your Electric Bill On Time
Before diving into the online payment process let’s review why it’s important to pay your Altus Power bill by the due date each month
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Avoid late fees – Altus Power tacks on a 5% penalty for overdue bills. This adds up quickly.
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Prevent service disruption – If your bill is unpaid after multiple late notices, your power could get disconnected. Reconnection involves hefty fees.
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Maintain positive payment history – On-time payments keep your account in good standing with Altus Power.
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Support your local utility – Altus Power depends on customer payments to operate.
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Access billing programs – Payment history impacts eligibility for Altus Power assistance programs.
So be sure to pay your electric charges in full every month before the deadline. Now let’s look at how to do it online.
Paying Your Electric Bill Through the Online Portal
The fastest, easiest way to pay your Altus Power bill is through their online payment portal. You can access it from your computer or mobile device at any time. Here’s how it works:
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Click “Pay My Utility Bill” or “Pay Now” for one-time quick pay.
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Register for an account or log-in if already registered.
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Select your Altus Power account and payment amount.
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Enter your credit/debit card details and submit.
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Your payment will instantly process and your account will update.
The portal also allows you to set up automatic payments, view past bills, monitor usage, and more.
Paying On the Go with the Mobile Site
In addition to the desktop site, Altus Power’s online payment portal is mobile-friendly. You can quickly pay your electric bill or manage your account from your smartphone or tablet anytime, anywhere. Just access the portal at www.altusok.municipalonlinepayments.com from your mobile device. The screens and features adapt for easy tapping and navigation on the go.
Setting Up Automatic Payments
For maximum convenience, you can enroll in automatic payments through the Altus Power online portal. This automatically pays your electric bill from your selected credit/debit card each month on the due date. Here’s how to set it up:
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Login to the portal and click “My Profile.”
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Select “AutoPay Program” and enter your credit/debit card details.
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Pick your desired payment date.
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Agree to the terms and submit your enrollment.
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Your bill will now be paid automatically each month on the set date.
You can still view your bill amount and details before the payment processes. Auto-pay takes the hassle out of remembering to pay manually.
Other Online Account Management Features
In addition to payment options, Altus Power’s online portal lets you:
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View current and past electric bills and payment history
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Monitor daily electric usage and patterns
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Opt-in to paperless billing
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Update your account information and settings
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Set email bill reminders
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Submit service requests and inquiries
The portal provides a comprehensive electric account management experience all from your computer or mobile device.
Paying by Phone, Mail or In Person
If you prefer not to pay online, Altus Power also accepts:
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Phone payments by calling 580-481-2295 during business hours (M-F, 8am-5pm).
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Mail payments by sending a check or money order with your bill stub to 509 S Main St, Altus, OK 73521.
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In person payments at the Altus Power office lobby, drive-thru, or payment kiosk.
But for fastest processing and convenience, online bill pay can’t be beat!
Payment Assistance If You Can’t Pay Your Bill
If you’re struggling to pay your Altus Power bill, call them right away at 580-481-2295 to discuss payment assistance programs you may qualify for, including:
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Due date extensions – Get an extra 10 days without late fees.
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Payment arrangements – Set up a monthly installment plan.
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LIHEAP – Provides bill payment assistance for qualifying households.
Don’t let an overdue bill spiral. Communicate with Altus Power early on to avoid service disruption from unpaid bills.
Managing your Altus Power electric account should be simple and stress-free. Take advantage of their convenient online portal to easily pay your bill, setup automatic payments, monitor usage, view billing history, and more – all instantly from your computer or mobile device. Don’t get stuck waiting on hold or mailing payments. Pay smarter online with Altus Power!
A Message to Our Customers on Rising Energy Costs July 27, 2020
Recent trends in the economy, including inflation and other factors, have negatively impacted the costs that Altus Power incurs to obtain and deliver utility service. While it is our desire and duty to ensure that quality utility services are delivered to our customers and citizens reliably and at the lowest possible cost, these increases must be absorbed, and a calculated portion of those increases passed through to end users. Altus Power establishes end-user rates based on various factors such as cost and rate studies with the resulting rates set by the Altus City Council. As a mechanism to ensure that rising acquisition costs do not impede Altus Powers ability to deliver services, a mechanism known as Power Cost Adjustment Factor is established within the Altus City Ordinances. PCA basically adjusts end-user fees to account for fluctuations in costs associated with obtaining power from upstream providers. You can review the ordinance here: Altus Ordinance Sec. 44-92 Power Cost Adjustment (PCA) As always, if you are having trouble paying your utility bill for any reason, or have questions, dont hesitate to call our customer service team at (580) 481-2295 during regular business hours.
Billing Cycles & Delinquent Dates The City is divided into four billing zones:
- Billing Zone 1 – Bills will be mailed on the 15th of each month.
- Billing Zone 2 – Bills will be mailed on the 23rd of each month.
- Billing Zone 3 and 4 – Bills will be mailed on the last day of each month.
In these zones, the City utility bills are considered delinquent after:
- Billing Zone 1 – The 3rd of following month mailed.
- Billing Zone 2 – The 10th of the following month mailed.
- Billing Zone 3 and 4 – The 15th of the following month mailed.
After such dates a 10% penalty will be assessed. A $30 cut-off fee will be added to the bill and services are subject to disconnect after these dates. Notify the office if you will be out of town during the time your bill is due. For further information, call 580-481-2295.
Understanding Community Solar Billing: Join Altus Power for Easy and Affordable Solar Energy
How do I pay Altus power?
Pay by phone using any major credit card. You can pay with cash, check, or credit card at our Customer Service Window, which is inside the Altus Municipal Complex and is open Monday through Friday from 8 a.m. to 5 p.m. Altus Power assesses a $25 fee for all returned checks.
How much does Altus power charge for returned checks?
Altus Power assesses a $25 fee for all returned checks. Checks that don’t clear will be treated as unpaid accounts and will be disconnected. There will be an extra $30 re-connection fee on top of the $25 returned check fee.
What is Altus Power?
Altus Power, Inc. is a clean energy company that designs, builds, and runs photovoltaic solar energy generation and storage systems that can be installed on roofs, the ground, and in parking lots. In the last 90 days, three research papers have been written about it. It serves solar customers in the business, industrial, public, and community sectors.
What can Altus power do for You?
If you’re a renter, homeowner, or business, Altus Power has a wide range of unique products and custom solutions that can help you meet and beat your sustainability goals. The only residential solar solution that doesn’t require any equipment or upfront fees. Cost saving solutions tailored to your business or enterprise.
How does Altus power determine end-user rates?
End-user rates are set by Altus Power based on things like cost and rate studies. The Altus City Council then approves the rates.
How do I contact the Altus Sanitation Department?
The sanitation Department can be reached by calling 580-481-2251 during the hours of 8 a. m. to 5 p. m. , Monday through Friday. Utility deposits are required on all water and electrical accounts and will be applied to final bill only. Learn more about electric, water, sewer, and garbage utilities in the City of Altus.
