Like most U.S. hospitals, Cincinnati Childrens is affected by the IV fluid shortage caused by damage to Baxter Internationals North Carolina production facility during Hurricane Helene. Our teams will continue to watch this situation and will provide any updates as needed. Popular search terms
As a parent, you want to make sure your kids get the best medical care. But you don’t want to deal with confusing medical bills and insurance hassles. At Cincinnati Children’s Hospital, we try to take the stress out of medical billing so you can focus on your child’s health. Read on to learn about our easy medical bill paying options.
The Medical Billing Maze
Dealing with medical bills can be frustrating even under normal circumstances. But when your child is sick or injured, billing issues can feel overwhelming. Between deciphering insurance plans, hunting down paperwork, and trying to understand confusing medical codes, it’s a lot.
Making sense of medical bills takes time – time you’d rather spend caring for your child. Plus it’s upsetting to deal with billing errors and rejected claims when your child needs care. At Cincinnati Children’s, we understand these challenges. That’s why we’re committed to simplifying the process for you.
Cincinnati Children’s Bill Pay – Made Simple
We know you want quick access to billing information and easy ways to make payments So we centralized our billing services and offer multiple payment options through our Customer Service team Here’s how medical bill paying works at Cincinnati Children’s
-
One statement: We consolidate all costs (physician, hospital, etc) into one billing statement for simplicity.
-
Online account access: Our online business office lets you view statements and insurance details 24/7.
-
Multiple payment options: Pay your bill easily via phone, mail, online, or in person. We accept credit cards, checks, and cash.
-
Price estimates Talk to our team to get an estimate of costs before treatment so you can budget
-
Financial assistance: Our financial advocates help families manage medical bills and get access to aid programs.
-
Payment plans: Having trouble covering a large balance? We’ll work with you to set up affordable monthly payments.
Our goal is to communicate clearly at every step – before, during, and after your child’s care. When you have billing questions, we’re here to help.
Benefits of Our Streamlined Process
By consolidating billing services and offering user-friendly payment options, Cincinnati Children’s provides major benefits to families:
-
One stop: Our centralized process means you don’t have to manage bills from multiple providers.
-
Clarity: Our itemized statements clearly explain charges so you can understand what you’re paying for.
-
Efficiency: Make payments easily via phone, online, mail, or in person without hassles.
-
Control: Payment plans allow you to take the reins on larger balances.
-
Support: Our financial team helps you access aid programs and insurance appeals if needed.
-
Peace of mind: Estimates allow you to plan costs ahead of time so there are no billing surprises.
-
Time savings: Spend less time deciphering statements and more time caring for your child.
Rest Easy with Payment Options
At Cincinnati Children’s, we give you flexibility in how you pay for your child’s medical care:
Pay Online
-
Log into your secure online account anytime to view balances and make payments.
-
Schedule one-time or recurring payments to avoid late fees.
-
Store payment methods like credit cards for future use.
Pay by Phone
-
Call our 24/7 automated payment line to pay with a card using our interactive voice response system.
-
Reach our helpful billing team Monday-Friday from 7:30am-5pm to make a payment.
Pay by Mail
-
Send checks or money orders along with your statement voucher to our processing address.
-
Allow 7-10 days for mailed payments to process.
Pay In Person
-
Visit our billing office on the hospital campus to make a payment by cash, check, or credit card.
-
Make your co-pay at check-in when you arrive for an appointment.
Let Us Shoulder the Burden
Worrying about medical bills shouldn’t add to an already stressful time. At Cincinnati Children’s, our billing team cares about making the process easier for you. We work hard to:
-
Provide upfront estimates so you can plan costs.
-
Clearly explain charges line-by-line.
-
Offer multiple payment options for convenience.
-
Help manage large balances through payment plans or aid programs.
-
Answer questions promptly so you have peace of mind.
Your focus is your child. Ours is simplifying billing so your family has one less thing to worry about. Let us shoulder the burden so you can concentrate on the wellbeing of your child.
Sign Up for MyChart
If your child is 17 years old or younger or you are 13 years old or older, you may now go online to request a MyChart account. Simply select the form that best describes you. A valid photo ID is required to sign up online, so look for the secure upload to submit your proof of identification. Allow seven business days when requesting a MyChart account online.
You can ask a member of the registration staff at your clinic or neighborhood location or visit the Family Resource Center in person to register for an account. You do not need an appointment.
- At Cincinnati Childrens, MyChart is provided free to patients and their parents/primary caregivers.
- We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.
- The information in MyChart comes directly from our electronic medical record, Epic. Its entered into our electronic medical record by your healthcare providers during your visits to Cincinnati Childrens.
- You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). Internet Explorer 11 is no longer supported. You can also use the MyChart mobile app on a mobile device.
Sign In With MyChart
MyChart can be accessed via:
Cincinnati Children’s previews new $99 million mental health facility
How do I contact Cincinnati Children’s billing?
Please contact Cincinnati Children’s Billing Customer Service, 513-636-4427, option 9, or toll-free at 1-800-344-2462, option 9, ext. 4427. Representatives are available Monday through Friday from 7:30 am to 5:00 pm. You can also use our Ask a Billing Question form in MyChart to ask for a payment plan.
How do I pay my bill at Cincinnati Children’s?
You can pay your bill through the mail using a check, money order or major credit card. When mailing a payment, please include the statement voucher connected to the billing statement. When your child needs treatment at Cincinnati Children’s, your child’s wellbeing and comfort come first.
Who is responsible for my child’s medical expenses at Cincinnati Children’s?
As the parent or guardian of a child who is a patient at Cincinnati Children’s, you are responsible for paying for your child’s medical bills. Make payment to Cincinnati Children’s for balance due. We ask that you pay your bill promptly, but we understand that medical expenses can quickly become overwhelming.
Does Cincinnati children’s submit bills to my insurance provider?
Cincinnati Children’s submits bills to your insurer. As your child receives treatment and services at Cincinnati Children’s, we submit bills to your insurance provider. If your insurance provider does not respond in a timely manner, we may contact them again directly. We may also contact you for help in processing your insurance claim.
Are you eligible for financial assistance beyond Cincinnati Children’s Hospital Medical Center?
Families may even be eligible for resources beyond Cincinnati Children’s Hospital Medical Center financial assistance. Our Financial Advocates can help you manage your child’s medical bills. I received a letter stating my account has been referred to a collection agency or collection attorney.
What services does Cincinnati Children’s provide?
Cincinnati Children’s provides a wide range of medically related services for independent clinics, area physicians and other hospitals. For example, a pediatrician or health center may refer lab work to Cincinnati Children’s for testing or analysis. When this occurs, the bill for the lab services will come from Cincinnati Children’s.
