Paying your monthly electric bill to Surry-Yadkin EMC should be simple and straightforward, Surry-Yadkin EMC provides several convenient payment options to meet the needs of all members Read on to learn about the various ways you can pay your Surry-Yadkin EMC electric bill
Online Bill Pay
The fastest and most convenient way to pay your Surry-Yadkin EMC electric bill is online through SmartHub. To pay online:
- Go to syemc.smarthub.coop and log into SmartHub
- Click on “Billing & Payments”
- Select “Pay Now”
- Choose a payment amount and date
- Enter payment information
With SmartHub you can pay by credit/debit card check, or bank account instantly. You can also set up autopay to have your bill paid automatically each month.
Online bill pay allows you to pay anytime from your computer or mobile device It only takes a few minutes to complete.
Pay by Phone
Surry-Yadkin EMC offers a 24/7 automated phone payment system at 844-959-3022. To pay by phone:
- Call the automated line at 844-959-3022
- Enter your account number
- Follow the prompts to make a payment using your credit/debit card
Phone payments are processed instantly. This is a good option if you prefer to pay your bill over the phone versus online.
Pay by Mail
If you would like to mail in a payment, you can send your check or money order to:
Surry-Yadkin EMC
PO Box 63067
Charlotte, NC 28263
Please allow 5-7 business days for mailed payments to be received and processed by Surry-Yadkin EMC.
Pay in Person
You can also bring your payment directly to the Surry-Yadkin EMC office located at:
510 South Main Street
Dobson, NC 27017
The office is open Monday-Friday from 8am-5pm for in-person payments. You can also use the 24/7 payment kiosk in the drive-thru to pay with cash, check or card anytime.
Pay at Retail Locations
Some retail stores allow you to pay your Surry-Yadkin EMC bill in person for a small fee. You can pay at:
- All Walmart stores
- La Tapatia store in Dobson
To pay at a retailer, simply bring your electric bill. Payments may take 1-3 days to process.
You can also use the VanillaDirect Pay app through SmartHub to create a barcode to pay in cash at participating retailers. This payment posts instantly.
Payment Plan Options
Surry-Yadkin EMC offers several payment plan options to assist members, including:
-
Budget Billing: Pay a fixed amount each month to avoid fluctuating bills.
-
Bank Draft: Automatically draft your bill from your bank account each month.
-
Credit/Debit Card AutoPay: Set up recurring payments on your credit or debit card through SmartHub.
-
Payment Arrangements: Request a customized payment plan for your outstanding balance.
Contact member services at 336-356-8241 for details on payment plans.
Billing Cycles and Due Dates
Surry-Yadkin EMC bills on a monthly cycle. Your bill is due by the due date listed on your statement, typically 20 days after the billing date.
If your bill is past due, a late fee of 1.5% will be assessed on any unpaid balance. Disconnection may occur if the account remains unpaid.
Financial Assistance Programs
Surry-Yadkin EMC partners with local agencies to offer programs to assist members struggling to pay their electric bill, including:
- Energy Neighbor Fund
- Local Energy Assistance Programs
- Extended Payment Arrangements
Visit syemc.com or call 336-356-8241 to learn more about bill assistance options.
Frequently Asked Questions
What payment methods does Surry-Yadkin EMC accept?
Surry-Yadkin EMC accepts payments by cash, check, money order, credit/debit card, automatic bank draft, online, by phone, by mail, and at retail locations.
What if I cannot pay by the due date?
Contact us as soon as possible to set up a payment arrangement if you cannot pay on time. Late fees and disconnection may occur for unpaid bills past the due date.
When will my payment post if I pay at Walmart?
Allow 1-3 business days for payments made at retail locations like Walmart to be received and posted to your account.
How do I check the balance on my account?
You can check your current balance by logging into SmartHub or calling our automated phone system at 844-959-3022.
What do I do if I’m moving?
Contact our office as soon as possible if you are moving. We require notification at least 3 days prior to your move date to finalize your account.
We Make Paying Your Bill Easy
At Surry-Yadkin EMC, we offer multiple payment options to provide a convenient billing experience. From online payments to pay by phone to payment locations, we make it easy to pay your electric bill. Contact us anytime you have questions about billing, payment plans, or financial assistance programs.
