Living in Victorville, you likely receive monthly utility bills for water, sewer, and trash services provided by the city. Paying these bills quickly and easily is important to avoid late fees and service disruptions. The good news is that the City of Victorville offers a convenient online payment system to pay your water and trash bill from home.
Read on to learn how to set up an online account and pay your Victorville utility bill digitally in just minutes.
Benefits of Paying Victorville Utility Bills Online
Paying your Victorville utility bill online with the city’s Customer Self Service (CSS) system provides many benefits such as:
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Convenience – Pay 24/7 without visiting city offices.
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Efficiency – Takes just minutes to log in and submit payment
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Payment Options – Use credit/debit card, e-check, or automatic payments.
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Account Management – View statements, balance, payment history all in one place
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Reminders – Set up email bill reminders so you never miss a payment.
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Savings – Avoid late payment penalties by paying on time.
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Security – Payment data is encrypted and secure.
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Simplicity – Easy to set up payments and manage account.
Paying online helps you save time while ensuring bills get paid promptly each month.
How to Pay Your Victorville Water and Trash Bill Online
Follow these simple steps to pay your Victorville utility bill online:
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Go to the Victorville CSS website at www.victorvilleca.gov/css.
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Click on “New Users” to set up your online account if first time. Provide your account number, email, phone number, and create username/password.
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Returning users can click “Sign In” and login with your username and password.
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From the home dashboard, select “Make a Payment” and choose water and/or trash from the dropdown menu.
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Enter the payment amount and select a payment method such as credit/debit card or e-check.
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Carefully review payment details and click “Continue” to proceed.
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The final confirmation page will provide a reference number. Payment is now complete!
It’s quick and easy to pay in full or even set up recurring automatic payments through the online system.
Tips for Paying Victorville Utility Bills Online
Follow these tips for the best experience and avoiding issues when paying your Victorville water and trash bills online:
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Have your utility account number handy to set up online access.
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Know your username/password or store them securely in your web browser.
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Double check account balance and amount due before making payments.
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Allow several business days for mailed payments to reach city offices.
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Notify the utility company if changing bank accounts or card numbers.
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Set up bill reminders and confirm account is credited after paying.
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Contact customer support if you encounter any login or payment errors.
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Monitor your balance and payment history regularly in your online account.
Other Ways to Pay Victorville Water and Trash Bills
In addition to the online CSS system, the city also allows Victorville utility payments by:
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Phone – Call 760-955-5060 to pay over the phone 24/7.
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Mail – Send check or money order with bill stub to City of Victorville, PO Box 5001, Victorville, CA 92393.
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Drop Box – Place payment in drive-up box behind City Hall at 14343 Civic Dr, Victorville, CA 92392.
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In Person – Visit the Billing Office at City Hall to pay cash, check, credit/debit card.
Choose the most convenient payment method that fits your needs each month. Just remember that online bill pay is the fastest and most user-friendly option.
What Payment Methods Can Be Used to Pay Victorville Utility Bills Online?
The Victorville online utility payment system accepts the following secure payment methods:
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Credit/Debit Card – Visa, MasterCard, American Express, Discover. Convenience fees apply.
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E-Check – Use routing and account number to pay directly from your checking account.
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Automatic Payments – Set up recurring payments from a card or bank account each month.
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ACH Transfer – One-time bank account withdrawal when making a payment.
Have your payment details on hand when logging in to complete a payment quickly and easily.
Victorville Utility Bill Payment FAQs
Below are answers to some commonly asked questions about paying City of Victorville water and trash bills online:
What are the fees for paying online?
There is no fee to use the online payment system. However, a 2.45% convenience fee applies to credit/debit card payments.
When is my bill due each month?
Victorville utility bills are due on the 15th of each month. Bills paid after the 15th will incur a 10% late penalty.
How long does it take for mailed payments to process?
Allow 5-7 business days for mailed payments to reach the city billing office and be applied.
What if I forgot my online account username/password?
You can use the “Forgot Password” link to reset your password using email or security questions. Contact customer service for help with usernames.
What do I do if my payment doesn’t process correctly?
Contact the city utility billing department right away if any errors occur so they can void the payment before processing.
When will late fees be assessed to past due accounts?
Accounts with a balance remaining after the 15th of the month will be charged a 10% late penalty.
Can I see previous statements and payment history online?
Yes, your online account dashboard shows previous billing statements and payment details for the past 18 months.
Paying your Victorville water and trash bill online is secure, fast, and easy. Just sign up for an account on the CSS website and conveniently manage your bill from your smartphone, tablet, or computer.
