City of Yakima Utility Services will transition from its current online payment provider, Invoice Cloud, to Paymentus. The transition is expected to take place during the month of February.
Online utility and miscellaneous accounts receivables may experience temporary interruptions or delays during the transition. Those paying city utilities or miscellaneous accounts receivables online will need to create a new online account registration with Paymentus.
Examples of miscellaneous accounts receivables include airport, cemetery, Downtown Yakima Business Improvement District (DYBID), transit vouchers and fire inspections.
“We appreciate the community’s patience and understanding during this transition,” said Utility Services Manager Anabel Chavez.
Contact Utility Services Manager Anabel Chavez at 509-575-6080 for more information about the online payment transition.
Living in the vibrant city of Yakima Washington comes with access to essential utility services like electricity water, sewage and garbage collection. As a resident, it is your responsibility to pay the utility bills for these services regularly to the City of Yakima.
In this detailed guide, I will walk you through the different ways in which you can pay your utility bills conveniently to the City of Yakima.
Overview of City of Yakima Utility Services
The City of Yakima provides the following utility services to residents and businesses within the city limits
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Water – Clean drinking water is supplied to households and commercial units.
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Sewage – Wastewater collection and treatment service.
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Garbage – Curbside trash and recycling collection.
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Electricity – Serviced by Pacific Power to the city.
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Natural Gas – Provided by Cascade Natural Gas.
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Irrigation – For watering lawns, gardens, parks etc.
The City of Yakima Utility Services Division handles billing and payment collection for water, sewage, garbage and irrigation services only.
Billing Cycle and Payment Due Dates
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The City of Yakima bills residents every two months for utility services.
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You will receive a utility bill that includes charges for all the applicable services at your home/business.
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The due date for payment is typically 18 days from the bill generation date.
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Payments not received by the due date will incur late fees and penalties.
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If a bill remains unpaid even after 28 days, the services may be disconnected.
Ways to Pay Your Utility Bill in the City of Yakima
The City offers multiple options to conveniently pay your utility bills on time:
1. Online Payment
The easiest way to pay is online through the City of Yakima website. Just have your account number handy.
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One-time payment – Make a single bill payment without registering your account.
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Recurring payments – Set up auto-pay to deduct the bill amount automatically every billing cycle.
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No additional charges – The City does not charge any fee for online payments.
2. Phone Payment
Call the City’s toll-free automated payment line at 1-833-735-2348 and use your account number to pay over the phone.
3. In-person Payment
Visit the Utility Services Division on the first floor of the City Hall building and pay your bill by cash, check, money order or card.
4. Mail-in Payment
Mail your check or money order along with the bill stub to the City’s payment processing center at:
City of Yakima Utility Billing
P.O. Box 22720
Yakima, WA 98907-2720
5. Drop Boxes
The City offers locked drop boxes to deposit your utility payments by check/money order at two locations:
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City Hall building
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Harman Center
6. Authorized Retail Outlets
Pay your City utility bills at authorized retail outlets and stores that have partnered with the City to offer in-person payment collection.
7. Digital Wallets
Link your utility account to digital wallets like Apple Pay, Google Pay, PayPal etc. to pay your bills.
Tips for Hassle-Free Bill Payment
Follow these tips to avoid any hassles when paying your City of Yakima utility bills:
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Maintain a good payment history to avoid deposits and late fees.
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Opt for auto-pay to ensure bills get paid on time every billing cycle.
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Keep your account number handy to make payments quicker.
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Schedule an online payment for the due date to avoid forgetting.
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Alert the City before closing an account to get the final bill generated.
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Provide forwarding address and email when moving out to get the security deposit refund.
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Notify the City about any payment issues faced well ahead of due date.
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Check with your bank on bill payment timelines to avoid delayed payments.
Answers to Frequently Asked Questions
If you are new to the city or paying utility bills for the first time, here are answers to some common FAQs:
Q: How much is the security deposit amount?
A: For a home with water, sewage and garbage – the deposit is $215.28. It varies based on the services applicable.
Q: How is the deposit refund processed?
A: It is automatically credited to your account after 1 year of good payment history. You can request a check by contacting the City.
Q: Can I pay my utility bill at the bank?
A: Yes, some banks allow you to pay at their counters. But call them first to confirm.
Q: Can I pay multiple utility bills in one payment?
A: No, you can only pay the current outstanding bill online in one transaction.
Q: How can I check the payment status of my mailed check?
A: Call the City billing office or check your next bill for reflecting the payment.
Q: What are the charges to pay bills online?
A: There are no additional charges or transaction fees for paying online.
Q: How do I pay my bill if I lose my account number?
A: You can pay with your address details. Just call the billing office for assistance.
Q: Can I pay by cash at the dropboxes?
A: No, drop boxes accept only check/money order. Do not put cash there.
Paying utility bills on time is an important responsibility as a resident of the City of Yakima. Avoid penalties and service disruption by paying your bills promptly using the various convenient payment options provided by the City’s Utility Services Division. Reach out to them for any assistance or queries.
