Guernsey-Muskingum Electric Cooperative (GMEC) offers its members various convenient payment options to pay electric bills. As a GMEC member, you can pay online, by phone, by mail, in person or through auto-draft. This article provides a comprehensive overview of the different ways to pay your GMEC electric bill.
Pay Online
The easiest way for GMEC members to pay their electric bill is online through SmartHub. You can access SmartHub either by:
- Visiting SmartHub Web
- Using the SmartHub app on your mobile device
With SmartHub, members can pay their GMEC bill 24/7 online using electronic check, Visa, Mastercard or Discover. When paying online, have your account number handy to log in.
Key features of paying your GMEC electric bill through SmartHub include
- Pay anytime online without visiting the office
- Schedule future payments for recurring automatic payment
- Store payment accounts for faster checkout
- View billing history and usage trends
- Submit meter readings digitally
Paying on SmartHub provides convenience, flexibility and a paperless option for GMEC members
Pay by Phone
In addition to SmartHub, GMEC members can pay electric bills by phone by calling 1-844-965-1325. The automated phone system is available 24/7 for payments by electronic check, Visa, Mastercard or Discover.
When paying by phone, have your account number and card information ready for faster processing. The automated system can take multiple payments in one call with a $3.95 fee per transaction.
Key details about GMEC electric bill pay by phone:
- Available 24/7 by calling 1-844-965-1325
- Enter account number and card information
- $3.95 fee per transaction
- Pay multiple accounts in one call
- Limited to $500 per payment
Paying by phone provides a quick, automated way to pay your GMEC electric bill.
Pay by Mail
To pay your GMEC electric bill by mail, simply detach the payment stub from your paper statement and enclose it with your check or money order. Make sure your GMEC account number is written on the payment.
Mail your payment stub and check/money order to:
Guernsey-Muskingum Electric Cooperative
17 S. Liberty Street
New Concord, OH 43762
Allow 5-7 business days for mailed payments to reach the GMEC office by the due date. Keep your cancelled check as a payment receipt. Paying by mail can take longer to post but provides a paper trail.
Pay In Person
GMEC members can also pay electric bills in person at the co-op office located at:
17 S. Liberty Street
New Concord, OH 43762
Office hours for in-person payments are:
Monday – Friday
7:30am – 4:00pm
When paying at the office, bring your paper bill or know your account number. GMEC accepts cash, check, money order or credit/debit cards for in-person payments. You will receive a receipt immediately.
Auto-Draft Payments
For easy automatic payments, GMEC members can enroll in auto-draft through their bank account. This authorizes GMEC to deduct your monthly electric bill directly from your checking or savings account on the due date.
Benefits of auto-draft for GMEC electric bill payment include:
- Never miss a payment or deal with late fees
- Avoid writing checks and mailing payments
- Payments made on time every month
- No transaction fees from GMEC
Visit the GMEC office or SmartHub Web to download an auto-draft authorization form to get started.
Payment Extensions and Assistance
If you are struggling to pay your GMEC electric bill on time, contact the co-op immediately about possible solutions:
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Payment Plans – Set up a monthly payment installment plan to pay your outstanding balance over time.
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LIHEAP – Low Income Home Energy Assistance Program provides federal funds for utility bills. Apply through your local LIHEAP agency.
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PIPP – Percentage of Income Payment Plan spreads balances across 12 months based on your income.
GMEC aims to work with members facing financial hardship. Reach out right away to avoid electric service interruption.
Avoid Late Payment Fees
To avoid late fees on your GMEC electric bill, make sure payment is received by the due date listed on your statement. Bills are due by the 25th of each month.
Allow 5-7 days for mailed checks to reach GMEC by the due date. Online and phone payments post instantly. You can also enroll in paperless billing and auto-draft to prevent late payments.
Review the due date closely each month and utilize the fastest payment options. Contact GMEC if you feel a late fee was applied in error for further review.
Communication is Key
Maintaining open communication with GMEC can prevent major billing issues. Reach out to the co-op right away if:
- You need to arrange a payment plan for your outstanding balance
- You dispute a charge or think your bill is inaccurate
- Your contact information like mailing address changes
- You have any questions about your electric rates or charges
By staying engaged with GMEC about any account issues, you can avoid electric service disconnection. The co-op wants to work with members to resolve payment problems.
In Summary:
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Pay instantly online 24/7 using SmartHub
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Call 1-844-965-1325 to use the automated phone payment system
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Mail your payment stub and check to 17 S. Liberty Street, New Concord, OH 43762
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Visit the GMEC office Monday-Friday from 7:30am-4:00pm to pay in person
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Enroll in auto-draft to have payments deducted automatically each month
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Ask about bill assistance programs if facing financial hardship
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Avoid late fees by paying on time with the fastest online option
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Stay in touch with GMEC about any billing questions or concerns
As your trusted electric cooperative, GMEC offers various payment options with your needs in mind. Paying your GMEC electric bill is quick and easy when you use the right payment method for your lifestyle. Contact member services if you need any help or guidance with paying for your electric service.
Guernsey-Muskingum Electric Cooperative’s Brian Hill on RFD-TV
FAQ
Who owns Guernsey Muskingum Electric?
Guernsey-Muskingum Electric Cooperative is a non-profit corporation owned by its members. Members own a share of the co-op and are responsible for giving some of the money needed to run the business. Co-op members contribute this funding with their Capital Credits.
How do I pay my electricity bill in Guernsey?
You can also send money from your bank account to ours to pay your electricity bill on time. The account number is 10999776 and the name of the company is Guernsey Electricity Limited. The reference number can be found in the upper right corner of your bill and starts with “IS.” For example, IS12345678.
How does the Guernsey-Muskingum Electric Cooperative save you money?
Guernsey-Muskingum Electric Cooperative saves you money by lowering the payroll and transportation costs. Because there are about 17,000 meters spread out over 2,800 miles of electric lines, it would be too expensive for the Cooperative to read each one every month.
How do I settle my Guernsey Post Bill?
You can pay your bill in person by coming to our front desk. We’ll be happy to help you deal with it. Our reception is open Monday-Friday between 9:00am-5:00pm. Please note: we do not accept cash. Pay your bill at all Guernsey Post outlets with a copy of your statement.
