A Complete Guide to Paying Your Tangipahoa Water Bill

Having access to clean, reliable water is vital for every home and business The Tangipahoa Water District provides this essential service to thousands of customers across Tangipahoa Parish, Louisiana. Like any utility, paying your water bill on time each month is important to avoid disruption This guide will walk through everything you need to know about managing your Tangipahoa Water account and making easy payments.

Overview of Tangipahoa Water District

The Tangipahoa Water District is a public water utility that provides potable water service to residents and businesses in the parish. They operate groundwater wells, treatment facilities, water towers, booster stations and over 500 miles of water lines.

The utility is governed by an elected board of commissioners representing districts across the parish, Tangipahoa Water strives to deliver quality water that meets all state and federal health standards at reasonable rates

As a customer, you receive monthly water bills based on metered usage at your home or facility. Keeping your account current is essential to avoid late fees or even service disconnection.

Understanding Your Water Bill

Your Tangipahoa Water bill will vary each month based on consumption. but will typically include

• Water Usage Fee – Charged per 1,000 gallons used based on meter readings. The rate depends on your customer class.

• Service Charge – A fixed monthly fee covering billing, maintenance and other system costs.

• Surcharges – Miscellaneous fees like pipeline charges that fluctuate.

• Taxes – Any city, parish and state taxes applied to water service.

• Past Due Balance – Any unpaid balance carried over from previous billing cycles.

Review your bill closely every month and contact customer service with any questions before the due date. Comparing usage to prior months can reveal leaks or other issues.

Ways to Pay Your Water Bill

Tangipahoa Water offers several options for paying your water bill conveniently each month:

• Online – Pay by e-check or card via their online payment portal using your account number.

• Phone – Call the automated pay-by-phone line at 1-855-487-4431 anytime.

• Mail – Send a check or money order to the PO box printed on your bill.

• In Person – Visit the office during business hours to pay by cash, check or card.

• Auto Draft – Sign up to have payments automatically deducted from your bank account each month.

Choose a payment method that provides proof of delivery before the due date to avoid late fees.

Sign Up for Automatic Bank Draft

The easiest approach is to enroll in monthly auto-draft payments from your bank account. This ensures your bill is paid on time without having to remember.

To activate bank draft with Tangipahoa Water District:

• Download the ACH authorization form from the website
• Enter your account and bank details
• Attach a voided check
• Return the completed form to the utility office

Carefully review statements before draft date. Contact customer service to cancel or change auto-draft anytime.

Avoid Late Fees and Disconnection

Paying your Tangipahoa Water bill after the due date can incur penalties and service shut-off:

• A 10% late fee is charged if not paid within 10 days of the due date.

• If still unpaid after 20 days, a disconnect notice will be issued.

• Accounts 30 days past due may have water service turned off.

• A $30 fee applies to restore service after disconnection.

Update your contact information if moving. Seek a payment plan if struggling to pay on time. Financial assistance programs may be available for qualifying households.

Payment Assistance Programs

If you’re experiencing economic hardship and unable to pay your water bill, these programs may be able to help:

• LIHEAP – Federally funded energy assistance grants.

• SWEPCO – Utility bill credits for SWEPCO electricity customers.

• Salvation Army – Emergency financial assistance for bills.

Submit applications with income verification to check eligibility. Non-profit groups like United Way also offer support for utility bills.

Contact Customer Service

Contact the Tangipahoa Water District office if you have bill questions, need to set up new service, or experience an emergency like a water main break:

Phone: 1-985-345-6457

Email: [email protected]

Office Hours: Mon-Fri, 7:30AM – 4:00PM

Managing your account online and paying on time every month ensures continuous water service. Utilize available assistance if needed and avoid late payment issues.