How to Pay Your Water and Sewer Bill to the City of Papillion

The City of Papillion provides water and sewer utility services to residents and businesses located within the city limits Customers receive monthly bills for this usage that must be paid promptly to avoid penalties or service disruption Papillion offers several options to pay your water and sewer bill conveniently,

This article explains the various methods to pay your City of Papillion utility bill both online and in-person. We will cover setting up online payments, payment locations due dates, and avoiding late fees.

Overview of City of Papillion Utilities

The City of Papillion Public Works Department is responsible for the operation and maintenance of the municipal water and sewer systems Water service is provided to around 13,000 customers within Papillion city limits

Water meters on each property track the monthly usage. Bills are issued near the end of each month and due by the 15th of the following month. The City utilizes InvoiceCloud for online billing and payments.

Along with water delivery, the City provides sewer service to collect and treat wastewater. Sewer charges are based on your metered water consumption. Omaha regional sewer fees also appear on Papillion bills for processing at the Omaha treatment plant.

Paying Your Water/Sewer Bill Online

The fastest and most convenient way to pay your Papillion utilities bill is online through InvoiceCloud. Below are simple steps to pay online:

1. Go to www.papillion.org and click on “Pay Online”

2. Click on the InvoiceCloud link to access the payment portal.

3. If new user, click Sign Up to create an InvoiceCloud account. Existing users can enter email and password to login.

4. Select Papillion, NE from the municipality dropdown menu.

5. Choose either Registered Bill Pay or On Demand Pay.

6. Enter your Papillion account number and last name. Select appropriate account from dropdown.

7. On the billing summary, click Pay Now below the amount due.

8. Enter credit/debit card or bank account information for payment. Review details carefully.

9. Read terms and check the authorization box. Click Submit Payment to complete.

A confirmation email will be sent with your payment details and transaction number for records. Payments made by 5 PM Central time each day are applied same day.

Other Ways to Pay Your Papillion Utility Bill

If you prefer not to pay online, these are other options to pay your water/sewer bill:

• Mail check or money order payable to City of Papillion at:

  122 E 3rd Street

  Papillion, NE 68046

• Pay in-person with cash, check, or card at Papillion City Hall

• Call 402-597-2072 to pay over the phone

• Set up automatic monthly bank draft through InvoiceCloud

• Drop off payment at the drive-up utility drop box at City Hall

No matter how you choose to pay, be sure your payment reaches the City before the due date on the 15th to avoid late fees. The City offers payment plan options if you are struggling to pay your bill.

Important Billing Information

• Review bills promptly in case of any errors needing correction before the due date.

• Update your contact information with the City when moving or changing phone/email.

• Monitor your usage for abnormal spikes that may indicate leaks.

• Requesting service termination? Contact the City 3 business days before your move date.

• Home vacant for over a month? Contact the City to avoid minimum billing charges.

• Compare rates annually – new water/sewer rates are effective each October 1st.

Avoid Penalties for Late Payment

If your water/sewer bill is not paid by the 15th of the month, a 10% late penalty applies. Accounts past due 30 days or more are subject to service disconnection. This involves shutting off water to the property until payment is made.

Avoid late fees and inconvenient shut-offs by paying your Papillion utility bill in full each month by the due date. Set up reminders and utilize convenient online payments through InvoiceCloud to stay on track.

Access to clean water and effective wastewater service is vital to our community’s health and sanitation. Paying your Papillion utilities bill promptly helps maintain critical infrastructure we often take for granted.

InvoiceCloud online payments offer a quick, secure way to pay 24/7. You can also mail payments, pay in-person, enroll in auto-draft, or call in your payment to the City. Manage your account online and pay bills on time to prevent avoidable fees or disruption of this essential service to your home or business.