Having clean, reliable tap water in your home or business is something most of us take for granted. But keeping your water flowing requires paying your water bill to the City of Syracuse Water Department on time each month. This guide will outline the various ways to pay your Syracuse water bill.
The City of Syracuse Water Department is responsible for supplying water to around 147,000 residents across the city. Read on to learn how to easily pay your Syracuse water bill online, by mail, phone, or in person.
Online Bill Payment
The fastest and most convenient way for most customers to pay their Syracuse water bill is online The Water Department offers a few online payment options
Pay Online via Website
You can make a one-time water bill payment online at www.syrgov.net. Look for the “Pay Your Water Bill Online” link. You’ll need your 10-digit account number and exact service address.
Payments can be made with Visa MasterCard, Discover Card or electronic check. A small fee applies to card payments.
Enroll in Paperless Billing
For the easiest recurring payments, enroll in paperless billing and set up automatic monthly payments through your checking account. You’ll receive bill notifications electronically instead of by mail.
On the payment date each month, your water bill will be automatically deducted from your bank account. This prevents late fees and service disruption.
Use the Mobile App
You can also download the City of Syracuse app for Apple or Android devices to pay your water bill on the go. The app allows online bill payments via card or e-check.
Paying online is fast, secure, and prevents late fees as long as you pay by the due date
Pay by Phone
To pay your Syracuse water bill over the phone, you have a couple options:
Call 315-448-8238
Call 315-448-8238 to speak with the Water Billing department. Representatives are available Monday-Friday from 8:30am-4:30pm. They can take a payment by credit/debit card or electronic check over the phone.
Let them know your 10-digit account number and address. A fee of $1.75 applies to phone payments.
Use the Automated System
For after-hours payments, call 315-990-9200 to access the 24/7 automated phone payment system. Enter your Syracuse water account information and card details to pay.
Pay by Mail
If you prefer to mail in your payment, use the return payment stub included with your paper water bill. Detach and enclose this stub with your check or money order.
Make payments payable to City of Syracuse Water Department and mail to:
City of Syracuse Water Department
PO Box 5268
Binghamton, NY 13902-5268
It’s recommended to mail your payment at least 7-10 days before the due date to ensure it arrives on time. Do not mail cash.
Pay In Person
You can also pay your Syracuse water bill in person at:
City Hall
Visit the Water Billing department on the 1st floor of City Hall at 233 E Washington St. They accept payments Monday-Friday from 8:30am-4:30pm.
Cash, check, money order, and credit/debit cards are accepted. A fee applies to credit card payments.
Authorized Payment Locations
The City has authorized payment locations like Price Chopper and Sam’s Club that accept in-person city water payments. Visit www.syrgov.net for a full list of authorized pay stations.
Drop Box
A drop box is located inside the City Hall lobby for after-hours payment drop off. Enclose your payment stub and check or money order. Payments left by 4:30pm are processed same-day.
In-person payments allow you to pay with cash if needed. Just make sure your payment is received by the due date printed on your bill to avoid penalties.
Assistance Paying Water Bills
If you are unable to pay your Syracuse water bill, help is available:
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Payment arrangements can be set up with the Water Billing department by calling 315-448-8238. This allows you to pay past-due balances over time.
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Financial counseling programs are offered to assist Syracuse residents in paying utility bills. Learn more at www.syrgov.net.
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HEAP and other assistance programs are available for those who qualify based on income eligibility.
Reaching out quickly can prevent water service disruption. The Water Department wants to work with you to maintain your water access.
Avoid Late Fees
The key is ensuring your payment is received by the due date printed on your bill, typically 20-25 days after the billing date. Late fees can apply if a payment is received past the due date. And if a bill goes unpaid, water service may be interrupted.
Contact the Syracuse Water Department right away if you ever struggle to pay your bill. Their team can explain assistance programs or set up flexible payment arrangements so you maintain reliable water service. Consistently paying your water bill on time is essential – and paying it should be quick and easy through the many options available.
Drinking Water Public Notice | Lead Sampling August 2024
The City of Syracuse Water Department found elevated levels of lead in drinking water in some homes/buildings. The exceedance was discovered in the results of the most recent round of routine lead sampling for the New York State Department of Health, received July 2024. Read more in the notice below.
Drinking Water Public Notice | Lead Sampling August 2024 UPDATED
The City of Syracuse Water Department found elevated levels of lead in drinking water in some homes/buildings. The exceedance was discovered in the results of the most recent round of routine lead sampling for the New York State Department of Health, received July 2024. Read more in the notice below.
Syracuse woman says city shut off water even though the bill was paid up
FAQ
What is the phone number for the city of Syracuse water bill payment?
The mailing address for water bill payments is P. O. BOX 5268, BINGHAMTON, NY 13902-5268. Make checks/money orders payable to City of Syracuse Water Department. Water bills can also be paid by telephone using a credit card at: 1-315-990-9200.
What is the account number for the city of Syracuse?
How much does water cost in Syracuse, NY?
How much does water cost? Some of the lowest water rates in New York State are still in Syracuse. Under current water rates the basic price of water is $2. 97 per 100 cubic feet. Non-City customers pay a higher rate of $4. 46 per 100 cubic feet.
Is Syracuse a city or town?
Syracuse is a city in New York, USA. It is the county seat of Onondaga County. At 148,620 people, it is the fifth most populous city and 13th most populous municipality in the state of New York. The metropolitan area is home to 662,057 people.
What does the Syracuse water department do?
The Syracuse Water Department is in charge of building, maintaining, and running all the facilities that are needed and wanted to provide the City of Syracuse with safe, drinkable water.
How do I create a Syracuse Water Department account?
If you already have an account, you just need to login to the Syracuse Water Department site. Syracuse Water Department accepts credit cards, debit, and direct deposit. Click here to login. Want to create a new account? You can create a new account on the Syracuse Water Department website.
How long does it take to start water service in Syracuse?
Starting service generally takes just two business days. Click here to fill out a Start Service Form. If you’re leaving Syracuse City and no longer live there, you need to cancel your water service with the Syracuse Water Department. Otherwise, you’ll keep getting bills.
What water providers does Syracuse have?
Syracuse has multiple water providers: OCWA (Onondaga County Water Authority) and Syracuse Water Department. This page provides water quality information for Syracuse Water Department. Have a Question, Issue or Comment?.
Does Syracuse City water have a water quality report?
The Safe Drinking Water Act tells the EPA that Syracuse City Water has to check the quality of the water in the area once a year and send out a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Why did Syracuse water department receive an above-average grade?
You can see that Syracuse Water Department got a better grade than most of the other water providers we looked at because the amount of contaminants in their water was lower. Syracuse has multiple water providers: OCWA (Onondaga County Water Authority) and Syracuse Water Department.
