Paying your monthly water bill is an important responsibility as an Odessa utility customer The City of Odessa offers convenient payment options to fit every schedule and preference This guide will outline the various methods to pay your Odessa water bill,
Online Payments
The easiest way to pay is through the City’s online payment portal at www.odessa-tx.gov/pay. You can make secure online payments 24/7 in two ways:
One-Time Payment
Use the one-time payment portal to pay your bill without registering an account, You’ll need your account number and can pay by credit/debit card or e-check
Customer Portal
For recurring payments, payment history and paperless billing, register for an online customer portal account. Once logged in, you can:
- View your balance
- Schedule future payments
- Store payment methods
- Go paperless
- Pay multiple accounts
- View payment history
Register with your account number, email, and name on the account. Allow 1 business day for online payments to process.
Phone Payments
Call 432-335-3204 to use the automated phone payment system. Follow the prompts to enter your account details and pay by credit/debit card or electronic check.
Phone payments are processed the next business day. Service fees apply to some card payments.
In-Person Payments
Visit Odessa City Hall at 411 W 8th Street to make a payment in person Monday-Friday 8am-5pm. Payment options include:
- Cash
- Check
- Money order
- Credit/debit card – 5% fee applies
Use the first floor walk-up windows or drive-thru window open 7:30am-4:30pm. In-person payments process same-day.
Payment Kiosk
The walk-up payment kiosk located outside City Hall allows self-service bill payment 24/7. The kiosk accepts cash, checks, and credit/debit cards using your account number.
Mail-In Payments
To pay by check or money order through the mail, send your payment to:
City of Odessa Utility Billing
PO Box 128
Odessa, TX 79760
Write your account number on the payment and allow 7-10 days for delivery and processing time.
Auto-Pay
For automated payments from your bank account on the due date each month, enroll in auto-pay through the online customer portal. Download and submit the auto-pay authorization form to sign up without needing to log in every month.
Payment Arrangements
If you are struggling to pay your bill, call 432-335-3200 to set up a monthly payment plan that spreads your balance over time. Payment plans help avoid disruption of your water service.
Financial Assistance
The following programs are available for qualifying low-income customers who need help paying their water bill:
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Project Bravo – Provides one-time utility bill assistance. Call 432-580-5200.
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LIHEAP – Helps pay home energy bills through the Low-Income Home Energy Assistance Program.
Don’t let an overdue water bill accumulate. Seek assistance early if you are struggling to pay.
Late Fees & Disconnection
Odessa water bills are due by the 25th of each month. Failure to pay on time results in:
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Late Fee – 5% penalty fee added to past due balances.
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Disconnection – Water service will be shut off after 2 missed payments.
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Reconnect Fee – $30 fee to restore service once past dues are paid.
Avoid fees and disruption by paying your bill in full by the due date. Contact the City immediately if you are unable to pay.
Disputing Your Water Bill
If you notice an error on your water bill, call Odessa Utility Billing right away at 432-335-3200 to dispute the charges. Identify the specific error and provide details on why you believe the bill is inaccurate.
Common disputes include:
- Meter reading mistakes
- Leak adjustment requests
- Incorrect billing dates
- Unwarranted late fees
The City will investigate disputed bills and issue a corrected invoice if an error is found. Pay any undisputed amount on time to avoid late fees during the review process.
Lowering Your Water Bill
Use these tips to reduce your monthly water usage and lower your bills:
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Fix leaks – leaks can waste hundreds of gallons unnoticed
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Install water efficient fixtures like low-flow showerheads and faucets
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Run full loads in dishwasher and washing machine
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Take 5 minute (or less) showers
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Turn off water when brushing teeth, washing hands, etc.
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Water outdoors efficiently in morning or evening
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Upgrade old appliances to high-efficiency models
Saving water saves money! Contact the City for conservation programs and incentives available to help reduce your monthly water usage.
Paying your Odessa water bill is quick and easy through the online portal, phone payments, auto-pay, mail, or in-person options. Pay by the due date each month to avoid penalties. Seek help early if you struggle to pay. Responsible utility account management benefits the entire Odessa community.
Sewer – Minimum Service Charge for up to 2,000 Gallons
| 3,000 to 10,000 Gallons | 11,000 to 20,000 | 21,000 to 50,000 Gallons | Above 50,000 Gallons | Industrial |
|---|---|---|---|---|
| 14.99 | 12.93 | 13.93 | 15.11 | 15.50 |
Plus the following rates per 1,000 gallons consumption over 2,000 gallons:
| 3,000 to 10,000 Gallons | 11,000 to 20,000 | 21,000 to 50,000 Gallons | Above 50,000 Gallons | Industrial |
|---|---|---|---|---|
| 3.43 | 2.96 | 3.41 | 3.94 | 4.18 |
Water / Sewer Rates
Beginning with the 11/01/2022 utility statements (water and sewer consumption effective 10/01/2022, your utility bills will be calculated according to the following rate schedule. These rates are based on an analysis of the cost of providing service to the various customer classes.
Please do not hesitate to call the City of Odessa Billing Department at 432-335-3204 if you have any questions concerning your bill. Our business hours are from 8 a.m. to 5 p.m. Monday through Friday.
City of Odessa Water Utility Bill Payment Options
How do I pay my water bill in Odessa Texas?
Question: How do I pay my water bill in Odessa, TX? Answer: There are several ways to pay your Odessa water bill: online with quickpay, over the phone at 432-335-3204, or in person at city hall. Can you drink the tap water in Odessa Texas?.
Where can I get water services in Odessa Texas?
The Billing and Collections Department provides service for water, sewer and reuse. They are located at 411 W 8 th Street and can be reached at (432) 335-3204. Save my name, email, and website in this browser for the next time I comment. Living in the city of Odessa, Texas comes with access to high-quality municipal water services.
What happens if I pay my Odessa water bill late?
Auto-pay deducts the amount due directly from your account. It is crucial to pay your Odessa water bill by the due date each month. If your payment is late, you will be charged a 5% penalty on the balance owed. This delinquent account fee can add up quickly. Set payment reminders and pay as soon as you get your bill to avoid late fees.
What happens if I don’t pay my Odessa City Hall Bill?
You can no longer pay the City of Odessa at City Hall or any of their other locations after September 9, 21. You can choose to give the West Odessa Volunteer Fire Department $1 every month if you want to. Just add $1 to your total bill due to opt-in each month.
Can I pay my bill in Odessa with a credit or debit card?
A money order or check made payable to the City of Odessa. The Billing and Collection department cannot take a credit or debit card at the moment. We cannot accept cash at this time. No late fees will be applied. No services will be disconnected.
Where can I pay my utility bill?
It’s located on the southside of City Hall. Payments can be made 24 hours a day, 7 days a week using your utility bill account number. Payments can be made by cash, checks, credit/debit cards. You can set up autopay for your utility bills to be paid with a credit or debit card from your bank account on the due date of the bill.
