Paying utility bills isn’t the most exciting task, but it’s a necessary evil Between water, sewer, trash, and electric charges, utility payments can really add up Thankfully, the city of Lorain, Ohio offers several convenient payment options to make settling your utility bill fast and hassle-free.
This guide will walk through the key methods for paying your Lorain utility bill, outline payment policies, and provide tips for managing utility expenses
When are Lorain Utility Bills Due?
Lorain utility bills must be paid in full by the 17th of each month to avoid late fees The billing period runs from approximately the 18th to the 17th of the following month
So for example, the charges covering March 18th – April 17th must be paid by April 17th to avoid penalties. Review your monthly statement for the exact due date.
Ways to Pay Your Lorain Utility Bill
The city of Lorain provides these payment options:
Pay Online
The easiest way to pay is through the online payment portal. You can pay using e-Check, debit or credit card.
Pay by Phone
Call 440-204-2500 and select option 2 to access the automated phone payment system. Have your account number ready.
Pay by Mail
Send a check or money order payable to the Lorain Utilities Department using the return envelope provided with your bill.
Mail to: Lorain Utilities Department, 1106 W 1st Street, Lorain, OH 44052
Pay in Person
Visit the Lorain Utilities Department office at 1106 W 1st Street. Cashier window hours are limited so try other options first.
AutoPay
Sign up to have payments automatically deducted from your bank account each month. Download the AutoPay form.
Drop Box
A secure drop box is located outside the Lorain Utilities building at 1106 W 1st Street.
Online Payment Tips
When paying your Lorain utility bill online, keep these tips in mind:
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There is a $5 minimum payment amount for online and phone payments.
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Only 5 online/phone payments are allowed per account within a 30 day period.
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Any exceptions will incur a $5 fee per violation.
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Have your account number handy to log in or set up a new online account.
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Select e-Check rather than debit/credit to avoid service fees.
Payment Assistance Programs
If you are having trouble paying your utility bill, Lorain offers programs that can help:
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HEAP – Provides heating assistance for qualified low-income households. Apply through Lorain County Community Action Agency at 440-245-1870.
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PIPP – The Percentage of Income Payment Plan spreads balances across even monthly payments based on income. Call 440-204-2500 to enroll.
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LEAP – The Low-income Energy Assistance Program helps manage summer cooling bills. Call 440-282-1188 for help applying.
Don’t hesitate to reach out to these organizations for utility payment assistance. Temporary help is available!
Managing Account Details Online
Through the online portal, you can also:
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View past statements and payment history
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Update account information and contact details
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Go paperless by enrolling in eBills
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Sign up for email/text alerts and notifications
Keeping your account details accurate ensures on-time delivery of your bill each month.
Get Support From Lorain’s Utility Billing Office
If you have questions or need help with your Lorain utility account, contact the billing office:
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By phone at 440-204-2500, press option 3 to reach a representative
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In-person at 1106 W 1st Street, Lorain OH 44052
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By emailing the Superintendent of Billing & Metering at [email protected]
The utility billing staff can explain charges, make payment arrangements, resolve issues with your account, and more.
Take Control of Your Lorain Utility Payments
Paying monthly utility bills can be a real pain if you let them pile up. But the City of Lorain offers flexible payment options – both online and offline – to make settling your obligations quick and easy. Sign up for AutoPay, go paperless with eBills, and take advantage of online account management to stay on top of your utility expenses.
#Lorain @MayorChase Ritenauer discusses delay in billing @ Utilities Dept; payment deadline extended
How do I pay my Lorain utility bill?
Use the return envelope included with your bill to send payment. Payments can be mailed to: Call the new touch-tone phone payment system at 440-204-2500, option 2. Utility payments for the City of Lorain can be put in the drop box in front of the Lorain Utilities Department at 1106 West 1st Street.
What is Lorain utility payment policy?
A new rule is being put in place by the City of Lorain Utilities Department for payments made online (IWR) or over the phone (IVR). There will now be a limit of five transactions per utility account made in a 30 day period. Also, there will be a minimum payment of $5. What does the Lorain Utilities Department do?.
How do I make a payment to the city of Lorain?
There are several ways to pay with the City of Lorain to make things easier and give you more choices. The easiest way to pay is online through the City of Lorain website. You can make one-time payments or set up recurring automatic payments. To pay online: Call 440-204-2500 and press option 2 to make a payment via the automated phone system.
What does the Lorain Utilities Department do?
The Lorain Utilities Department’s job is to meet the needs of its customers by giving them the best drinking water and collecting and treating wastewater in a safe and efficient way. The billing department takes care of payments for water and sewer bills and helps customers by giving them information about the Utilities Department.
How do I pay my rent in Lorain?
The easiest way to pay is online through the City of Lorain website. You can make one-time payments or set up recurring automatic payments. To pay online: Call 440-204-2500 and press option 2 to make a payment via the automated phone system. You can pay with a debit/credit card or electronic check.
When do utility bills come out in Lorain?
The City of Lorain Utilities Department issues monthly bills for water, sewer and trash services. Around the 25th of every month, bills are mailed out. They are due by the 17th of the following month to avoid late fees. Key dates The utility bill includes charges for water sewer and garbage services based on your usage.
