The Water Utility Department is charged with the regulation of water access for the City. If you need water service turned on or off, please contact Utility Billing at 208-417-7175 during regular business hours to schedule an appointment. If you need emergency service after regular office hours, contact the Chubbuck Police Department at 208-237-7172. Meter reading is done on a monthly basis throughout most of the year. View the utility rates section below for more information.
It’s the goal of the City of Chubbuck Water Department to provide clean safe water to every residential and business tap in the city; along with maintaining adequate reserves for emergency needs. We exceed all governmental and water industry standards and requirements. The City of Chubbuck Water Department operates effectively, and efficiently while advancing with technology in continually maintaining and improving the water system.
Water, sewer and sanitation services are provided by the City and they are billed to you on one bill that is sent the last week of each month and are past due after the fifteenth (15th) of the following month. The residential billing rates are listed in the chart below.
January 2 – First day to apply for current year Homeowner’s Exemption or Circuit Breaker Benefits.
April 15 – Last day to apply for current year Homeowner’s Exemption or Circuit Breaker Benefits. To apply for Homeowner’s Exemption/Circuit Breaker Benefits at Bannock County Assessor’s Office (130 N 6th Ave, Pocatello, ID 83201 / (208)236-7260
If you have a question or concern about your utility bill, email Utility Billing at [email protected] or call the Utility Billing Office at (208) 417-7175.
If you have a question or concern about your utility bill, email Utility Billing at [email protected] or call the Utility Billing Office at (208) 417-7175.
A deposit is required for all new service accounts. This deposit covers all three services offered by the City. Due to the fact that each individual’s or family’s water usage is unique, it is not possible to provide an average billing for a given residence in advance.
Water usage is metered for each residence within City limits. The majority of the residences in the City have electronic meters and will be billed for water usage on a month-by-month basis.
The Water Department has trained staff on duty Monday through Friday during regular office hours if you need your water service turned on or off for any reason including repairs. If you have an after hours emergency, contact the Chubbuck Police Department at 237-7172 and a trained staff member will assist you.
It is a misdemeanor, punishable by a $300 fine or six months in jail, to turn on, off or otherwise tamper with the City’s water meters. For safety reasons, only trained staff will be allowed access to your meter vaults. Please notify the Water Department if the lid on your water vault is not securely shut as this may be a safety hazard to children and pets. If the lid to the water meter vault on your property is damaged, please notify the Water Department as a faulty lid could result in pipes freezing and possibly rupturing. Please take care when mowing or trimming around water meter vaults to avoid damaging the lid.
Residential pickup of garbage is provided once per week. See Streets and Sanitation for more information and to determine what day collection is made at your residence.
Your sanitation cart should be put out no sooner than twelve (12) hours before collection date. Collection times will vary from week to week, so ensure your cart is out before 7:00 am on collection date. Sanitation carts must be placed in the roadway near the curb with the wheels and handle pointing away from the roadway.
If your cart is overflowing, or inaccessible due to obstructions such as cars parked too closely, it will not be collected. If a person just has extra garbage and they want an additional empty some time during the week they can call and we will go empty their cart. The City offers a return service for $8.66. This amount will be be added to your utility statement.
The Sanitation Department has determined the following refuse to be unacceptable due to either ecological impact concern or weight that may potentially damage collection vehicles:
If you place any of the listed items in your collection cart, it will not be collected. Trash that is too large to be placed in the cart or that is left outside the cart will not be collected. It is your responsibility to dispose of refuse that the City has determined to be unacceptable at the Bannock County Landfill 1500 N. Fort Hall Mine Rd. 208-236-0607.
The City of Chubbuck offers recycling services to any resident who wishes to participate. Participation is voluntary. For program information or to signup click the button below.
Living in the city of Chubbuck, Idaho brings access to vital public services that improve quality of life for residents. From clean drinking water to trash removal, the city works hard to provide utilities that households and businesses rely on. As a customer, paying your monthly city utility bill on time is an important responsibility. Thankfully, Chubbuck offers easy payment options to fit your needs.
Overview of City of Chubbuck Utility Services
The city of Chubbuck provides the following utility services to local homes and businesses:
-
Water – Drinking water delivery and wastewater treatment
-
Sewer – Wastewater and sewage management
-
Trash – Curbside garbage and recycling collection
-
Electric – Optional electricity service through Rocky Mountain Power
Monthly utility bills from the city cover the cost of providing these services. As a customer, you must pay your bill by the due date to avoid penalties. Read on to learn the convenient ways to pay your Chubbuck utility bill.
Paying Your Chubbuck Utility Bill Online
The fastest and most convenient way to pay your Chubbuck utility bill is online through Xpress Bill Pay
To get started with online bill payment:
-
Visit www.xpressbillpay.com
-
Select “Sign Up” and enter your account information
-
Create a username and password
-
Register your account
Once registered, you can:
-
View current and past utility bills
-
Check your account balance
-
Make one-time online payments
-
Set up recurring auto-pay
-
Receive paperless billing
Online payments can be made using all major credit cards, debit cards, or electronic checks. You’ll receive instant email confirmation when your payment is made.
Paying by Phone
To pay your Chubbuck utility bill over the phone, call Xpress Bill Pay at 866-999-7928. Their automated phone payment system is available 24/7.
When paying by phone you’ll need to provide:
-
Your Chubbuck account number
-
The type of payment (credit/debit card or electronic check)
-
Your card or checking account information
Follow the voice prompts to complete your payment. Phone payments appear on your account immediately after approval.
Paying by Mail
If you prefer to mail in your utility bill payment, you can send a personal check or money order to:
City of Chubbuck
PO Box 5604
Chubbuck, ID 83202
Be sure to allow 5-7 business days for delivery and processing to avoid late fees. Write your Chubbuck account number clearly on the payment to ensure proper posting.
Paying in Person
To make a cash payment or speak with a customer service rep, you can visit the Chubbuck City Offices at:
5160 Yellowstone Ave
Chubbuck, ID 83202
Office hours are Monday-Thursday 8am-5pm and Friday 8am-1pm. In-person payments allow immediate balance updates.
Auto-Pay for Hands-Free Bill Payment
For ultimate bill payment convenience, sign up for auto-pay through Xpress Bill Pay. This authorizes your monthly Chubbuck utility bill to be automatically paid on its due date from your chosen account.
To begin auto-pay:
-
Log into your Xpress Bill Pay account
-
Click Auto-Pay Programs
-
Select your preferred payment method
-
Review and accept the auto-pay terms
-
Complete enrollment
You can then relax knowing your bill will be paid on time without any effort on your part. Manage auto-pay settings any time through your online account.
Account Management and Payment Alerts
Your online account through Xpress Bill Pay allows real-time visibility into your Chubbuck utility account. You can:
-
View bill history and balance
-
Make one-time payments
-
Manage auto-pay settings
-
Update account information
-
Set up email/text alerts for due dates and past-due notices
-
Go paperless with e-bills
Proactive account management helps avoid late fees and service disruptions.
Payment Assistance Programs
If you’re having difficulty paying your Chubbuck utility bill, payment assistance options may be available, including:
-
Payment arrangements – Agree to a monthly installment plan
-
Balance forgiveness programs – For qualified hardships
-
Billing adjustments – Leak credits, payment matching, etc.
Contact the city’s utility department for details on bill help programs. Chubbuck wants to work with customers facing financial challenges.
Security of Payment Information
When paying your Chubbuck utility bill online, by phone, or in-person, security of your data is prioritized. Payment card and banking data are encrypted and securely transmitted through trusted third-party providers. Account access requires username and password verification. You can trust that payment information is protected.
Avoid Late Fees and Service Disruption
Paying your Chubbuck utility bill fully and on-time is the easiest way to avoid penalties like late fees and shut off warnings. Set calendar reminders for your due date, enroll in auto-pay, and carefully review monthly bills to nip payment issues in the bud. Communicating proactively with the city on past due bills can help smooth the process and maintain uninterrupted service.
Online bill payment through Xpress Bill Pay makes managing your Chubbuck utilities simple and stress-free. Choose the payment option that fits your needs, and pay on time, every time.
Frequently Asked Questions About Chubbuck Utility Bill Pay
Here are some commonly asked questions regarding paying City of Chubbuck utility bills:
What are the ways I can pay my Chubbuck utility bill?
You can pay online, by phone, by mail, in person, or via auto-pay/bank draft.
What is Chubbuck’s utility bill pay website?
You can pay your bill at www.xpressbillpay.com after registering your account.
What is the customer service phone number for Chubbuck utility billing?
You can call 208-237-2400 during business hours or Xpress Bill Pay at 866-999-7928 for after hours payment assistance.
When is my Chubbuck utility bill due?
Bills are due by the due date shown on your monthly statement, usually around the 20th of the month, to avoid late fees.
What are the late fees if I miss my Chubbuck utility bill due date?
A 10% penalty is applied to bills not paid by the due date. Shut off and additional fees can eventually occur.
What is Chubbuck’s utility billing address for mail payments?
City of Chubbuck
PO Box 5604
Chubbuck, ID 83202
Paying your Chubbuck utilities on time is simple with convenient online and phone options. Manage your account proactively to prevent avoidable fees and keep service running smoothly.
Chubbuck Backflow Prevention Program
Below are
some pointers that can help you save water and money; Fix running toilets: Save up to 200 gallons a day Use the shower: Save up to 60 gallons a day Wash full loads of laundry: Save 42 gallons per load Turn off unused taps: Save 2 gallons per minute Use efficient appliances: Cut water use by up to 30% Water your lawn or garden during the cool morning hours As you can see, there are numerous relatively easy ways to conserve water and save money. For more suggestions and ideas or to get a listing of water saving appliances and products, visit the Environmental Protection Agency’s WaterSense web site.
Water, sewer and sanitation services are provided by the City and they are billed to you on one bill that is sent the last week of each month and are past due after the fifteenth (15th) of the following month. The residential billing rates are listed in the chart below.
| Water Service Base Rate | $30.57+ *Usage |
| Wastewater Service Base Rate | $65.15 |
| Sanitation Service Base Rate: | $18.50 |
| Monthly Base Rate: | $114.22 |
*Water Base Rate +$1.47 per 1,000 gallons metered usage. Deposit required to start services
January 2 – First day to apply for current year Homeowner’s Exemption or Circuit Breaker Benefits.
April 15 – Last day to apply for current year Homeowner’s Exemption or Circuit Breaker Benefits. To apply for Homeowner’s Exemption/Circuit Breaker Benefits at Bannock County Assessor’s Office (130 N 6th Ave, Pocatello, ID 83201 / (208)236-7260
If you have a question or concern about your utility bill, email Utility Billing at [email protected] or call the Utility Billing Office at (208) 417-7175.
| VARIABLE MONTHLY UTILITY RATES | |
|---|---|
| Additional Residential Sanitation Cart Rate | + $11.84 per cart |
| Fort Hall Irrigation | $16.10 (Subject to location) |
| Optional Recycle Cart Rate | + $5.00 per cart |
| After Hour Service Fee | + $25.00 |
| Delinquency Fee* | + 5% of the Outstanding Balance. Applied on the 16th of each month |
| Shut Off Fee | $50 applied on the second Wednesday of each month for accounts that are two months behind in payments. |
| Financial Return Fee | $30.00 |
*For payments received after the 15th of the month.
If you have a question or concern about your utility bill, email Utility Billing at [email protected] or call the Utility Billing Office at (208) 417-7175.
Base Rate: $30.57 plus $1.47 for each thousand (1,000) gallons of water used.
A deposit is required for all new service accounts. This deposit covers all three services offered by the City. Due to the fact that each individual’s or family’s water usage is unique, it is not possible to provide an average billing for a given residence in advance.
Water usage is metered for each residence within City limits. The majority of the residences in the City have electronic meters and will be billed for water usage on a month-by-month basis.
The Water Department has trained staff on duty Monday through Friday during regular office hours if you need your water service turned on or off for any reason including repairs. If you have an after hours emergency, contact the Chubbuck Police Department at 237-7172 and a trained staff member will assist you.
It is a misdemeanor, punishable by a $300 fine or six months in jail, to turn on, off or otherwise tamper with the City’s water meters. For safety reasons, only trained staff will be allowed access to your meter vaults. Please notify the Water Department if the lid on your water vault is not securely shut as this may be a safety hazard to children and pets. If the lid to the water meter vault on your property is damaged, please notify the Water Department as a faulty lid could result in pipes freezing and possibly rupturing. Please take care when mowing or trimming around water meter vaults to avoid damaging the lid.
Base Rate: $18.50 plus $11.84 per additional sanitation cart.
Residential pickup of garbage is provided once per week. See Streets and Sanitation for more information and to determine what day collection is made at your residence.
Your sanitation cart should be put out no sooner than twelve (12) hours before collection date. Collection times will vary from week to week, so ensure your cart is out before 7:00 am on collection date. Sanitation carts must be placed in the roadway near the curb with the wheels and handle pointing away from the roadway.
If your cart is overflowing, or inaccessible due to obstructions such as cars parked too closely, it will not be collected. If a person just has extra garbage and they want an additional empty some time during the week they can call and we will go empty their cart. The City offers a return service for $8.66. This amount will be be added to your utility statement.
The Sanitation Department has determined the following refuse to be unacceptable due to either ecological impact concern or weight that may potentially damage collection vehicles:
Prohibited Waste
- Building materials
- Rocks
- Concrete
- Tires
- Chemicals
- Paint
- Other hazardous materials.
If you place any of the listed items in your collection cart, it will not be collected. Trash that is too large to be placed in the cart or that is left outside the cart will not be collected. It is your responsibility to dispose of refuse that the City has determined to be unacceptable at the Bannock County Landfill 1500 N. Fort Hall Mine Rd. 208-236-0607.
Base Rate: $5.00 / month plus $5.00 per additional recycle cart.
The City of Chubbuck offers recycling services to any resident who wishes to participate. Participation is voluntary. For program information or to signup click the button below.
Lead and Copper Service Line Inventory
Are you thinking of installing or modifying a sprinkler system? Click the link below for more information from the City of Chubbuck.
View the map by clicking below.
