How To Pay Your Westar Energy Bill By Phone – A Step-By-Step Guide

Paying your monthly Westar Energy bill is easy and convenient when you use the automated phone payment system This allows you to settle your bill without having to leave your home

In this comprehensive guide, I’ll walk you through the entire process of paying your Westar Energy bill by phone. I’ll cover everything from gathering what you need before calling, navigating the phone menu, entering payment info, getting confirmation, and more.

By the end, you’ll be able to quickly pay your bill over the phone like a pro. So let’s get started!

What You’ll Need Before You Call

Before you pick up the phone to pay your Westar Energy bill, take a few minutes to pull together the following:

• Your Westar Energy account number – This is the unique number associated with your account. You’ll find it printed on your monthly statement. Have this handy to enter into the automated system.

• A pen and paper – Jot down any confirmation numbers you receive during the call. This is handy if you need to reference the payment later.

• Your payment method – Have your credit/debit card, checking account details, or Westar Energy PrePay account number ready. The automated system will prompt you to enter payment info.

• Your Westar Energy bill amount – Confirm the total due before calling to avoid any confusion. Know exactly how much you need to pay.

• Phone – Obviously you’ll need a phone to call in the payment. Make sure you have a strong cell or landline signal.

Gathering these items ahead of time ensures the call goes smoothly and quickly.

How To Pay Your Westar Energy Bill By Phone

Once you’ve gathered everything you need, here are the simple steps to pay your Westar Energy bill by phone:

1. Call the Westar Energy Automated Phone Payment System

• The number to call is 800-479-5930.

• This toll-free line is available 24/7 so you can pay anytime day or night.

• When prompted, press 2 for residential customers or 1 for business customers.

2. Enter Your Westar Energy Account Number

• The automated system will ask you to enter your 12-digit account number.

• This is printed on your monthly statement. Enter it carefully using the phone keypad.

• If you enter it incorrectly, you will not be able to proceed.

3. Confirm The Total Balance Due

• The system will verify your account details and state the total amount due.

• Confirm this matches the amount you plan to pay. Say “yes” if it’s correct.

• If not, say “no” and verify you entered the right account number.

4. Select Your Payment Method

• Next you’ll be prompted to choose how you want to pay – credit/debit card, checking account, or Westar Energy PrePay.

• Have the relevant info handy for whichever option you pick.

• Follow the additional prompts to enter your payment details fully.

5. Enter Payment Details

• For card payments, enter your full card number, expiration date, and security code.

• For checking account payments, enter your bank routing and account numbers.

• For PrePay, enter your unique PrePay account number.

• Carefully enter all digits to avoid payment issues. The system will repeat them back to confirm.

6. Receive Payment Confirmation

• After entering your payment info, stay on the line to get a confirmation number.

• Write this down or save it in your call logs as proof of payment.

• Your payment receipt will also be mailed to you. Allow 5-7 business days.

And that’s it – you’ve successfully paid your Westar Energy bill by phone!

The whole process should take around 5-10 minutes depending on hold times. Much quicker and easier than driving to an office or mailing in a check.

Tips for Paying Your Westar Energy Bill By Phone

To ensure your payments go through without a hitch, keep these tips in mind:

• Call during off-peak hours – Avoid the busy early morning and late afternoon rush by calling mid-day or late evening. Less hold time.

• Pay a few days early – Don’t wait until the due date, when call volume is highest. Pay 1-2 weeks early to breeze through.

• Have all info handy – Gather account number, payment method, and billing amount beforehand to speed things up.

• Pay from a landline – Cell service can drop unexpectedly. Use a landline if possible for a reliable connection.

• Get the confirmation number – Save this in your call history or written records to reference later if needed.

• Set up auto-pay – For maximum convenience, have your bill paid automatically each month directly from your bank account.

• Open a Westar Energy PrePay account – Then you can pay directly over the phone 24/7 without needing a card or bank account number.

What If I’m Having Trouble Paying By Phone?

Despite its convenience, you may occasionally run into issues paying your Westar Energy bill by phone. Here are some quick troubleshooting tips:

• Double check your account number – Entering this incorrectly is the #1 cause of problems. Triple check the digits.

• Call again if disconnected – Bad cell service can drop your call. Call back and select the “repeat transaction” option if cut off.

• Speak clearly and slowly – When entering payment info, speak each digit clearly. The automated system may misinterpret a fast talker.

• Verify payment details – If your payment won’t go through, double check expiration dates, security codes, and account numbers you entered.

• Try a different payment method – If one isn’t working, hang up and try again using a different payment option.

• Call customer support – If still having issues, contact Westar Energy customer service at 888-482-4920 for live assistance.

Following these troubleshooting tips will help you quickly resolve any phone payment problems so you can check this monthly task off your list.

Frequently Asked Questions About Paying By Phone

Paying your energy bill by phone is supposed to be simple, but questions sometimes come up. Here are answers to some frequently asked questions:

Can I pay with multiple payment methods in one call?

No, you can only use one payment method per call. You’ll need to hang up and call back to pay the remaining balance with another method.

When will the payment post to my account?

Payments made before 8 PM CT will be credited to your account the same day. Payments after 8 PM CT will be credited the next business day.

Is there a fee to pay by phone?

No, Westar Energy does not charge a fee for automated phone payments. They are 100% free.

Can I get a receipt emailed to me?

No email receipts are available. Your mailed receipt acts as proof of payment. Save your confirmation number too.

What if I forget to write down the confirmation number?

You can call Westar Energy customer service and provide the date/time of your call to lookup the confirmation number again if needed.

If my service is disconnected, can I pay by phone to reconnect?

Yes, you can pay by phone to reconnect your service, even if it is currently disconnected. Pay the past due amount due and a $60 reconnection fee.

Can I set up recurring payments over the phone?

Unfortunately not. To set up monthly recurring payments you’ll need to contact customer service or log into your account online.

Hopefully these answers help clear up some of the most common questions around paying your Westar Energy bill by phone. Don’t hesitate to contact a customer service rep if you have any other questions come up.

The Convenience of Phone Payments

As you can see, paying your Westar Energy utility bill by phone is incredibly convenient, straightforward, and secure.

In just a few minutes you can call in anytime and get your payment processed immediately without leaving home.

By following this step-by-step guide, you’ll be prepared with everything you need to breeze through the phone menu options. Keep the tips and troubleshooting guidance handy in case any issues pop up.

And be sure to jot down your confirmation number at the end of the call for your records. Payment receipts are mailed out shortly after.

Taking advantage of the phone payment system will make getting your monthly Westar Energy bill paid a total snap. One less hassle to worry about!

So don’t wait around and risk forgetting – grab your account number, pick up the phone, and get that payment taken care of now with just a quick call. Convenient bill payment from home – you can’t beat it!