Living in the city of Clute, Texas means enjoying convenient access to water sewer, garbage and other municipal services. But in order to keep these utilities running smoothly, residents must pay their city utility bills regularly and on time.
This comprehensive guide will walk through the various ways Clute utility customers can pay their bills. We’ll cover online payments, payments by phone, automatic bank drafts, and paying by mail or in person. You’ll find step-by-step instructions for each method along with pros and cons.
We’ll also discuss important billing policies, fees to avoid, troubleshooting tips, and frequently asked questions. Read on to learn the easiest ways to pay your City of Clute utility bill!
Paying Online
For fast and simple bill payment 24/7, the City of Clute encourages online payments through their Municipal Online Services portal. Here’s how it works:
Step 1: Create an Online Account
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Go to clutetx.municipalonlinepayments.com and select “Register”
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Enter your account number, email, password, and other details
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Agree to the terms and register your online account
Step 2: Log Into Your Account
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Go to the website and click “Sign In”
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Enter your email and password
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Access your account dashboard
Step 3: Make a Payment
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Select “Pay Bill” from the menu
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Choose which utility bill(s) to pay
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Enter payment amount and submit
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Payment will process instantly
Benefits of Paying Online
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Available 24/7 with instant payment confirmation
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Store payment information for future use
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View billing history and make recurring payments
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Receive paperless e-bills via email
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Avoid late fees by paying anytime before due date
Paying by Phone
The City of Clute also offers a telephone payment system through Municipal Online Services. To pay by phone:
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Call 1-866-279-9915
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Follow the voice prompts to enter your account number
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Select which utility bill you want to pay
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Enter your debit/credit card information or checking account details
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Write down the confirmation number at the end
Payments made over the phone process immediately and can be done 24/7.
Automatic Bank Draft
For hands-free bill payment, the City of Clute lets you enroll in automatic monthly bank drafts directly from your checking or savings account.
To set up:
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Download the authorization form from clutetx.com
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Fill out the form with your account and bank details
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Mail or drop off the completed form to City Hall
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Bank drafts will now automatically occur on your due date
Automatic drafts prevent missed payments and save you time each month.
Paying by Mail
To pay your Clute utility bill by mail:
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Fill out your payment stub from your paper bill statement
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Write your account number on your check or money order
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Make payable to City of Clute
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Mail at least 7 days before your due date to ensure on-time arrival
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Send to: City of Clute, 108 E Main St, Clute, TX 77531
Though slower than electronic payments, mail avoids fees and gives you proof of payment.
Paying In Person
To pay your bill in cash, check, or money order at Clute City Hall:
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Visit 108 E Main St, Clute, TX 77531
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Bring your utility bill or know your account number
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Make checks payable to City of Clute
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Get a receipt as proof of payment
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In-person payments credit to your account right away
Paying at City Hall lets you speak directly with staff but requires an extra trip.
Important Billing Policies and Fees
When paying your Clute utility bills, be aware of these key policies:
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Bills are issued monthly and due within 10 days of billing
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Late fee of 10% applied to past due balances
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Disconnection if account is 30+ days past due
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$50 fee to reconnect disconnected service
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No partial payments accepted
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$30 charge for returned checks or failed drafts
Review your statements carefully to avoid unnecessary fees.
Troubleshooting Payment Problems
You may encounter an occasional issue paying your Clute utility bill on time. Here are some troubleshooting tips:
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If the online portal or phone line is down, try again later or use an alternate method
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For declined payments, double check your account number and card details
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Update your account if your billing address changes
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Notify the utility office prior to the due date if you cannot pay on time
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To restore disconnected service, pay the past due balance plus $50 reconnection fee
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Contact customer service if you cannot resolve a payment problem
Staying proactive will help you get any payment issues fixed quickly before service is impacted.
Frequently Asked Questions
Here are answers to some common questions about paying City of Clute utility bills:
What are the accepted payment methods?
The City of Clute accepts payments online, by phone, mail, auto-draft, cash, money order, and check. Credit and debit cards have a third-party fee.
When is my utility bill due each month?
Bills are due within 10 days of being issued. Check your statement for the exact due date.
Is there a way to go paperless?
Yes, registering for online account access lets you opt-in to paperless e-billing to save paper.
What do I do if I’m struggling to pay my bill?
Contact the utility billing office immediately to discuss payment plan options to avoid disconnection.
Can I divide my utility payments between multiple cards/bank accounts?
No, the City of Clute does not accept split payments across multiple tenders.
What are the utility office hours for in-person help?
You can visit City Hall Mon-Fri 8AM–5PM for questions or in-person payments.
Paying Your Clute Utility Bill with Ease
We’ve outlined the primary ways Clute utility customers can pay their bills either online, by phone, bank draft, mail or in person. Following the step-by-step instructions provided, you can now easily pay your City of Clute utility bill every month on time and without hassle.
Just be sure to watch for due dates and allow enough processing time, especially for mailed payments. Avoid unnecessary fees by paying at least the minimum by the due date. Reach out to the billing office if any payment issues come up that you cannot resolve.
With these convenient and flexible bill payment options, keeping your City of Clute water, sewer, garbage, and other municipal utilities in good standing will be a breeze. Never stress about a utility bill again!
