Streamlined Billing and Payment with Ortho Pros Express

Managing medical bills can be a tedious and frustrating process. With multiple visits various charges, insurance claims and patient responsibility amounts, it’s easy to feel overwhelmed. That’s why forward-thinking practices like Ortho Pros Express are turning to improved billing and payment solutions to create a smoother experience for staff and patients alike. In this article we’ll take a closer look at how Ortho Pros Express is transforming the billing and payment process.

Challenges of Traditional Medical Billing

For many practices, medical billing is still done the old-fashioned way – on paper. Staff must manually enter charges, code claims, submit to insurance, mail statements and follow up on unpaid balances. This fragmented process is rife with potential for error and leads to higher days in accounts receivable. Plus, patients often find paper statements confusing and may not understand what they owe.

On the patient side writing and mailing checks to pay bills is inconvenient. Yet that has been the dominant payment method for medical bills. Patients receive a statement write a check, put it in an envelope and drop it in the mailbox. From the practice’s perspective, this cycle of mailing and receiving paper checks is inefficient. There’s greater risk of lost payments and delays in posting payments to patient accounts.

Benefits of an Integrated Billing and Payments Platform

To overcome these challenges, Ortho Pros Express uses an integrated billing and payment platform called BillPaySage. This system connects the clinical and financial sides of the practice to create a seamless billing and payment process. Some key benefits include:

• Streamlined billing workflow – Charges entered in the EHR flow electronically into BillPaySage to eliminate manual data entry and improve workflow efficiency.

• Accelerated insurance collection – Electronic claims submission and tracking reduces days in A/R by expediting the reimbursement process.

• Improved patient collections – Convenient online and mobile payment options make it easier for patients to pay outstanding balances.

• Enhanced revenue cycle analytics – Robust reporting provides insight into critical KPIs to pinpoint opportunities for improvement.

With an integrated platform like BillPaySage, the entire billing and payment workflow is simplified for staff while also providing patients with an easy-to-use payment experience.

Convenient Online & Mobile Bill Payment for Patients

One major advantage of the BillPaySage system is the self-service payment options it provides to patients. Patients can log in to the Ortho Pros Express payment portal to view balances and make payments online 24/7.

The portal allows patients to:

• Securely store payment information for future use
• View account activity and statements
• Make one-time payments or set up recurring payments
• Pay multiple accounts for families
• Receive paperless billing

In addition to the online portal, patients can use the BillPay app to check balances and make payments on-the-go. The app’s intuitive interface makes managing medical bills simple through features like:

• Mobile wallet for easy payments
• Snap-to-pay for fast payments from statements
• Notifications when new bills are available
• Secure storage of payment methods

These online and mobile options allow patients to view and pay bills at their own convenience, reducing call volume for the practice’s billing staff.

Major Payment Methods Accepted

To further accommodate patient preferences, Ortho Pros Express accepts a variety of payment options through BillPaySage:

• Credit and debit cards – Visa, MasterCard, Discover and American Express are accepted. Patients can enter information online or via the BillPay app.

• Bank account payments – Patients can securely provide checking or savings account details to have payments processed electronically.

• Cash payments – For patients who prefer to pay by cash, the payment portal provides a printable receipt that can be taken to the practice.

• Apple Pay and Google Pay – For fast, simple payments, wallet options like Apple Pay and Google Pay are supported.

By offering multiple payment methods, Ortho Pros Express ensures billing and payment are never barriers to care for patients.

Enhanced Financial Experience and Outcomes

In the healthcare landscape, financial experience is increasingly recognized as vital component of the overall patient experience. By partnering with BillPaySage for an integrated billing and payment solution, Ortho Pros Express has:

• Given patients more convenient payment options that fit their lifestyles
• Streamlined internal workflows to improve staff productivity and cash flow
• Gained data-driven insights to enhance the financial performance of the practice

The result is a winning financial experience for patients and practice alike. Patients appreciate the simplicity of paying online or via their phones. Staff can focus on delivering quality care instead of administrative burdens. And the practice benefits from accelerated reimbursement, reduced days in A/R and lower cost of collections.

Continued Evolution to Meet Patient Needs

As consumer expectations evolve, healthcare bills and payments must keep pace. BillPaySage equips Ortho Pros Express to continually adapt its financial experience to align with patient preferences.

Some innovations on the horizon include:

• two-way texting capabilities for billing updates and reminders
• integration with digital wallets like Apple Pay and Google Pay for in-person payments
• self-service financial estimates so patients can understand potential out-of-pocket costs upfront

By partnering with an industry leader in integrated billing and payments, Ortho Pros Express is future-proofing its financial operations. The practice is well prepared to deliver patient financial experiences on par with other service industries.

Managing healthcare expenses should be simple for both medical practices and their patients. With its partnership with BillPaySage, Ortho Pros Express has transformed billing and payment with integrated workflows, expanded payment options and data-driven insights. Patients appreciate the convenience and clarity of paying through online and mobile channels. Meanwhile, practice staff are freed from tedious administrative duties to focus their time on patient care. It’s a winning outcome for all and a model for how integrated billing and payments create better experiences for providers and patients alike.