How to Easily Pay Your Douglas Fast Net Bill Online

Paying your internet and phone bill should be simple and stress-free. Douglas Fast Net offers convenient online bill pay options that make it easy to view your balance and make a payment anytime, anywhere. In this guide, I’ll walk you through the steps for setting up online bill pay and avoiding late fees with Douglas Fast Net.

Ways to Access Your Douglas Fast Net Bill

There are a couple options for accessing your monthly Douglas Fast Net statement:

Email Bill Notification

When you signed up for service, you should have given an email address where you could get bill alerts. Doug Fast Net will send you an email on the first business day of every month with your current account balance and a link to see and pay your full bill online.

The email contains key details like:

• Account balance
• Due date (15th of the month)
• Link to log in to SmartHub and view your bill
• Payment options – online, phone, mail

So be sure to watch for this monthly email to avoid missing your bill

My Account on SmartHub

The other way to view your bill is by logging into your Douglas Fast Net account on SmartHub.

• Go to https://douglasfast.smarthub.coop and click “My Account”

• Sign up for a new account or log in if you already have one

• From the Quick Links menu on the left, choose “Pay My Bill”

This will show you the total amount due, due date, and allow you to make a payment You can also view billing history and payment history from the Quick Links menu

The SmartHub app is another convenient way to manage payments. Just download it on your smartphone from the App Store or Google Play.

What to Expect on Your First Bill

When you first get Douglas Fast Net service installed, your first bill will include:

• Prorated charges for the number of days you had service in the previous month

• The installation fee (if applicable)

• Charges for the full month of service ahead

So your first bill may be higher than normal. But after that, you’ll just be billed for a full month of service each time.

Understanding Taxes and Fees on Your Bill

In addition to the base rates for internet and phone service, you may see some additional taxes and fees on your Douglas Fast Net bill:

• Franchise fees – Collected by the city to recover costs of operating in that area.

• 911 tax – Funds 911 emergency dispatch services.

• 988 tax – Supports the 988 mental health crisis hotline.

• Service protection fund – Helps provide discounted phone/internet access for low-income Oregonians.

• Federal USF – Helps make phone service affordable for all.

• Oregon USF – Ensures affordable phone service, especially in rural areas.

• Network recovery fee – Recovers costs of network upgrades and maintenance.

• 411 fee – Charged per call to 411 directory assistance.

• Property tax fee – Recovers property taxes Douglas Fast Net pays.

Knowing what these fees are for can help avoid surprises on your bill. They are normal operational costs.

How to Pay Your Douglas Fast Net Bill Online

Paying online through SmartHub is the easiest way to avoid late fees. Here are step-by-step instructions:

1. Go to https://douglasfast.smarthub.coop and log into your account.

2. From the Quick Links menu, choose “Pay My Bill”.

3. Review your account info – current balance and due date.

4. Click the green “Pay Now” button.

5. Choose the payment amount:

   • Total amount due
   • Other amount (if making a partial payment)

6. Enter the date to make the payment.

7. Select payment method – debit/credit card or bank account.

8. Enter card details and billing information.

9. Verify info is correct and click “Continue”.

10. Review payment confirmation for the amount and date.

And you’re done! The payment will be processed on the date you specified. You’ll see the transaction on your payment history and your account balance will update.

Other Ways to Pay

If you prefer not to pay online, Douglas Fast Net offers other options:

• Call (541) 673-4242 or (844) 673-4242 (toll-free). Have your account number ready.

• By mail – Send a check or money order payable to Douglas Fast Net at:

  2350 NW Aviation Dr.

  Roseburg, OR 97470

• You can pay in person at the Douglas Fast Net office with cash, check, credit or debit card, or money order.

But the fastest and easiest way to avoid late payment problems is by far the online payment portal.

Setting Up Auto Pay

For ultimate convenience, enroll in auto pay through SmartHub. This authorizes Douglas Fast Net to automatically charge your credit card or bank account each month for the total balance.

To set up auto pay:

1. Go to SmartHub and log into your account.

2. From the Quick Links menu, click on “Auto Pay Program”.

3. Choose whether to pay by credit/debit card or bank account.

4. Enter your payment info and accept the auto pay terms.

5. Confirm your enrollment.

Now your monthly Douglas Fast Net bill will be paid automatically on the due date without you having to do anything. One less thing to remember each month!

Avoid Late Fees with On-Time Payment

• Watch for your monthly email notification that your bill is ready to view/pay.

• Log into SmartHub to view your balance and make a payment anytime.

• Pay online, by phone, mail or in person. Online is quickest.

• Consider enrolling in auto pay to have payments made automatically every month.

• Understand what taxes and fees are on your bill so there are no surprises.

• Pay your bill in full by the 15th of the month due date to avoid late fees.