Simplifying Bill Payments with Augusta County Service Authority

Paying utility bills can be a hassle. This process of paying bills can be annoying because of due dates, late fees, and having to remember a lot of logins. But Augusta County Service Authority gives you a number of easy ways to pay that will make your life easier. Here are the different ways you can pay your Augusta County Service Authority bill, along with the pros and cons of each.

Overview of Augusta County Service Authority

First, a quick overview Augusta County Service Authority is the public utility that provides water and sewer services to residents of Augusta County, Virginia They serve over 15,000 households and businesses in the Staunton, Waynesboro and Augusta County areas.

If you use water and sewers through Augusta County Service Authority, you will get a bill every month or every other month. The bills are usually due by the 10th of each month to avoid late fees. You can pay your Augusta County Service Authority bill in a number of ways, so you can pick the one that works best for you.

Paying in Person

The most traditional way to pay your bill is to go to the Augusta County Service Authority office and do it in person. You can visit the customer service counter located at:

18 Government Center Lane
Verona, VA 24482

The office is open Monday-Friday from 8AM to 5PM, excluding holidays. When paying in person, you can pay with cash, check, money order or credit card. Augusta County Service Authority accepts Discover, Mastercard and Visa credit cards.

The benefit of paying in person is that you can hand deliver your payment and get instant confirmation that your bill has been paid. It also gives you the chance to speak with a customer service representative if you have any questions about your account.

The downside is that you have to go to the office during business hours. This may not be feasible if you work during the day or live far from the Verona office.

Paying by Mail

To avoid an in-person visit, you can mail your payment to:

Augusta County Service Authority
P.O. Box 859
Verona, VA 24482

If paying by mail, you must send a check or money order. Cash payments are not accepted through the mail for security reasons.

It’s easy and there is proof of payment when you pay by mail. You don’t have to go to the office to mail your payment; you can do it from home at any time. You can use the cancelled check as proof that your payment was received.

The cons are delayed processing time and no instant payment confirmation. It takes 3-5 business days for mailed payments to reach the utility and get applied to your account. You also don’t have an immediate record showing your payment was received.

Paying by Phone

Another easy option is to pay your bill over the phone. You can call Augusta County Service Authority customer service at (540) 245-5681 and pay with a credit card. The same major credit cards are accepted – Discover, Mastercard and Visa.

Paying by phone is fast, convenient, and provides instant payment confirmation. After entering your credit card details, the customer service rep can confirm that your payment was processed successfully before you hang up. This gives you peace of mind that your account is paid and up to date.

The only potential downside is that you have to call during business hours from 8AM to 5PM on weekdays. The utility does not currently offer 24/7 phone payments.

Paying Online

For maximum convenience, consider signing up for online bill pay through Augusta County Service Authority’s website. To get started, visit https://www.augustawater.com and click on the “Pay Bill Online” link.

First time users will need to create an online account. You’ll provide your account number, email, password and contact details. Once your account is created, you can log in anytime and pay your bill online with just a few clicks.

Online payments offer many advantages:

• 24/7 access – Pay anytime, day or night!

• Speed – Payments post instantly to your account.

• Payment history – View past bills and payment receipts.

• Auto-pay – Set up recurring payments from your bank account.

• Paperless billing – Go green with emailed billing statements.

• Account management – Update your contact info and account details.

Online bill pay is ideal for tech savvy customers who want digital access and convenience. The only potential cons are that you need an internet connected device and must remember your login.

Other Payment Options

A few other payment methods are available:

• Drop box – You can drop off a check or money order after hours in the secure drop box located outside the Verona office. Payments are processed the next business day.

• Automatic bank draft – Set up a regular auto-draft from your bank account on your bill’s due date for no additional fees.

While not as common, these provide alternatives if the main options don’t suit your needs. You can contact customer service for details on enrollment.

Avoid Late Fees with Timely Payment

Augusta County Service Authority bills are typically due by the 10th of each month. Failure to pay on time will result in a late fee, so be sure to pay by the due date.

Fortunately, with the variety of payment options, paying your bill in a timely manner is easy. You can choose the method that fits your schedule whether in person, by mail, phone, online or drop box.

Sign up for paperless billing and auto-pay to simplify the process even further. Then you don’t have to worry about missing statements or due dates. Your bill will be paid automatically each month by the utility.

Get Support from Augusta County Service Authority

As you navigate paying your utility bill, Augusta County Service Authority’s customer service team is available to help. If you have any questions or need assistance with payment options, you can:

• Call (540) 245-5681 during business hours
• Email [email protected]
• Stop by the Verona office from 8AM to 5PM weekdays

The utility’s website at www.augustawater.com also contains bill pay information and frequently asked questions.

Paying bills can be annoying, but Augusta County Service Authority tries to make the process as smooth as possible. Evaluate the payment methods available to choose what works best for your needs. And leverage customer service if any issues arise. With the right approach, keeping your utility account in good standing will be painless.