Nobody really enjoys paying their bills. Writing checks, stuffing envelopes, and going to the post office can be boring. Luckily, companies like GVTC make it easy and quick to pay your monthly bill. Calling GVTC to pay your bill is one of the easiest ways to do it.
Why Pay GVTC Bills by Phone?
Paying bills by phone offers many advantages:
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It’s fast – With just a quick phone call, your payment is processed immediately. No waiting for checks to be delivered or payments to post.
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You don’t have to look for stamps or try to remember your online banking password. Just dial the number and pay.
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You can pay close to the due date – Since phone payments are processed right away, you can pay your bill up until the due date without worry that the payment won’t process on time.
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You can make recurring payments—GVTC makes it easy by letting you set up recurring credit card or bank draft payments over the phone. Your bill gets paid automatically each month.
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You can speak to a real person – If you have any questions about your bill, GVTC’s friendly customer service reps are available to help over the phone.
How to Pay a GVTC Bill by Phone
Paying your GVTC bill by phone is a breeze:
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Call GVTC at 830-885-4411
This is GVTC’s main customer service line for billing questions and payments.
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Provide your account information
The customer service rep will ask for your name, address, and account number to pull up your account.
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Select your payment method
You can pay by credit card, debit card, or bank account draft. GVTC accepts Visa, MasterCard, Discover and American Express.
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Make the payment
Provide your payment details to the rep. They’ll process your payment and email you a confirmation receipt.
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Update payment method (optional)
While on the call, you can update the credit card or bank account on file for future automated payments.
And that’s it! Within minutes, your GVTC bill is paid in full for the month.
Tips for Paying Your GVTC Bill Over the Phone
To make your phone payment go smoothly, keep a few tips in mind:
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Call during normal business hours – GVTC’s customer service team is available from 7am to 7pm Monday to Friday.
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Have your account number ready – Pull up a previous bill to reference your account number. This speeds up retrieving your account.
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Know your balance – Double check your current balance due before calling to have the right payment amount ready.
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Set up autopay – Set up monthly recurring payments over the phone to skip phone payments going forward.
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Update your payment method – Don’t let expired cards interrupt your autopay. Take a moment to update your card on file.
Phone Payment Security and Reliability
Many customers hesitate to pay bills over the phone due to security concerns. However, GVTC takes steps to keep your information safe:
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Encrypted transmission – Your payment and account details are encrypted during phone transmission.
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PCI compliance – GVTC complies with Payment Card Industry standards for securely handling card data.
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No third party access – GVTC representatives never share your financial information with third parties.
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Account verification – Customer service reps verify your identity with account security questions before accessing your account.
You can feel confident that paying your GVTC bill by phone is safe and secure. GVTC also has an excellent track record with on-time posting of phone payments to customer accounts.
When to Avoid Paying by Phone
While paying by phone is convenient, there are a few scenarios when you may want to avoid it:
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If you need documentation of payment for reimbursement or records, you may want to pay online so you can print out a receipt.
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If you need to make a large partial payment, it may be easier to do so on the GVTC website where you can specify the payment amount yourself.
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If you anticipate the call taking longer due to account issues, it may be better to call when you have time for a lengthier discussion.
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If you have hearing difficulties that make phone calls challenging, the website chat function may be easier to use.
Outside of those exceptions, paying your GVTC bill over the phone is a perfectly fine payment method.
Don’t Get Hit with Late Fees – Pick Up the Phone!
As you can see, when it comes to convenient bill payment, it’s hard to beat picking up the phone and calling GVTC directly. Whether you schedule a recurring autopay or make a one-time payment on your due date, paying by phone takes the hassle out of bill payment. Avoid late fees and free up your schedule by letting GVTC handle your bill payment over the phone.
Contact Us We’re eager to help you however we can! If you have any questions, please contact us.
Contact our stores at 1-800-FOR-GVTC (1-800-367-4882) or (830) 885-4411. Visit one of our Customer Care Stores. For hearing and speech impaired, call Relay Texas (toll free) 1-800-735-2989. Fax: 830-885-2400.
36101 FM 3159 New Braunfels, TX 78132
Store Hours Lobby: Monday – Friday: 8 a.m. to 5 p.m.
1221 South Main Street Boerne, TX 78006
Store Hours Lobby: Monday – Friday: 8 a.m. to 5 p.m.
Log In or Register to make or schedule payments, view payment history, or access your statements. For assistance with account management please visit support.
Automated Phone System 830-885-8322
You can mail your Bill Stub and a check or money order to GVTC PO Box 660608 in Dallas, TX 75266-0608.
Changing Payment Method With Autopay
FAQ
What is the phone number for GVTC customer service?
Should you need any additional information, please feel free to call our Business Office at 830-885-4411 or 1-800- 367-4882, Monday through Friday between the hours of 8:00 a. m. and 5:00 p. m.
How do I reset my GVTC internet?
How do I get help with my gvtc online bill pay?
Get help with online bill pay, auto-pay, access to MyGVTC. com and email through GVTC’s online account support. Access support today.
How can I access my GVTC account?
To access your GVTC account, you can visit GVTC. com where you can order new service, make a payment, and submit a trouble ticket. Another great option is the GVTC Start app, which you can get from app stores for your phone and use to pay or report a problem.
Does gvtc have a mobile app?
Both the web version and mobile app allow you to securely access your account information, view bills and payment history, make payments, and report outages. The free, secure mobile app is available to download and install on mobile devices and tablets. Please note, the GoGVTC® app will be replacing the GVTC Start app. Is the mobile app secure?.
What happened to the gvtc start app?
The GVTC Start app has been replaced with the new GoGVTC app. GoGVTC provides GVTC customers with account management at their fingertips. Customers can view their billing, manage payments, notify customer service of account and service issues and receive special messaging from GVTC.
What is gvtc’s online account portal?
Both platforms are part of GVTC’s account management system. The online account portal has additional functionality that allows you to manage notifications, update your stored payment methods, and change your personal information.
How does gvtc work?
People can see their bills, make payments, report problems with their accounts or services to customer service, and get special messages from GVTC. No more booting up your desktop computer, mailing in a check, or calling customer support to pay a bill. You can now do it from your phone or even on the couch. Whatever works best for you!.