Making sure you pay your monthly bills on time is an important duty. If you are a customer of one of the biggest natural gas providers in the US, Infinite Energy, you can easily pay your bill over the phone.
In this comprehensive guide, we’ll explain all the steps for paying your Infinite Energy bill by phone and provide useful tips to avoid late fees.
Overview of Infinite Energy
Infinite Energy is a company based in Marietta, Georgia that provides natural gas service to homes and businesses in Texas, New York, New Jersey, Georgia, and Florida.
Founded in 1994 Infinite Energy offers fixed rate, variable rate and other pricing plans to meet customers’ needs. They also provide whole home surge protection and repair service plans.
Infinite Energy has been in business for more than 25 years and has more than 400,000 customers. When you use their services, it’s important to pay your gas bill on time every month.
How to Pay Your Infinite Energy Bill by Phone
It’s easy and quick to pay your Infinite Energy bill over the phone. Here is a step-by-step walkthrough:
Step 1: Have Your Account Number Ready
Locate your 10-digit Infinite Energy account number, printed on your monthly statement. Having this handy will allow quick account lookup when paying by phone.
Step 2: Call the Infinite Energy Bill Pay Number
Dial the toll-free number:
(866) 258-2290
This automated payment line is available 24/7 for your convenience.
Step 3: Select the Bill Pay Option
Listen to the menu prompts and select the option to “Pay Your Bill”. You will then be prompted to enter your 10-digit account number using your phone keypad.
Step 4: Confirm Your Balance
The system will verify your account details and state the total current balance owed. Confirm this matches your bill.
Step 5: Enter Your Payment Amount
Next, enter the payment amount you wish to make. You can pay the full balance, minimum amount due, or a partial payment.
Step 6: Provide Payment Details
To pay by phone, Infinite Energy accepts Visa, Mastercard, American Express and Discover cards. Have your debit/credit card ready to enter the:
- Card number
- Expiration date
- Billing ZIP code
Follow the prompts to input this card information.
Step 7: Get a Confirmation Number
Stay on the line to receive a confirmation number for your payment. Retain this for your records along with payment date and amount.
Tips for Paying Your Infinite Energy Bill By Phone
Follow these useful tips when paying your gas bill by phone:
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Set payment reminders – Mark your calendar with due date alerts so your bill doesn’t slip your mind.
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Review statements for errors – Double check your balance due matches your bill before paying.
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Pay during off-hours – Call on weekends or mid-week to avoid long wait times.
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Ask about assistance – Inquire about budget billing or payment plans if you need help paying.
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Update contact information – Confirm your phone, email, and address are current when calling.
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Check payment history online – Log into your account to verify the phone payment went through.
Avoid Late Fees with On-Time Payment
Per Infinite Energy’s terms, a late fee of 1.5% or $10 (whichever is greater) applies if payment is not received by the due date printed on your statement.
Paying immediately by phone when you receive your bill helps avoid costly late fees being added to your account. You can also enroll in auto-pay through your online account for hands-free bill payment.
Contact Infinite Energy Customer Service
If you have any questions about your Infinite Energy bill or service, contact their customer support:
Phone: (866) 258-2290
Email: [email protected]
Website: infiniteenergy.com
Their team is available by phone Monday to Friday 8am to 7pm EST and Saturdays 8am to 5pm EST. Emails are typically returned within 2-3 business days.
Paying your natural gas bill from Infinite Energy is quick and convenient by utilizing their automated phone payment system. Have your account number, card, and bill amount ready to complete the payment steps. Set reminders so your payment arrives on time before the due date. Contact their customer service with any questions.
Request for Information Question:
- 1Y ago “I have a question. I have your solar panels on my house. And nobody is returning my call. ” .
- 3Y ago “About my virtual reward card”
- 3Y ago “Check my bill arrangement”
- 4Y ago “Terminate service”
- 5Y ago “Cancellation”
Infinite Energy Customer Service Overview
- More commonly used way of contact is by phone. Source Distribution 96% phone 4% email .
- The best phone number to call Infinite Energy is 8662582290. About 66% of customers called this number to talk about their problems and issues.
- It takes the least time to get in on Sunday, and the most time on Friday.
- When people call Infinite Energy, it’s mostly about the staff, the product or service, payments, and charges.
- More commonly used way of contact is by phone. Source Distribution 96% phone 4% email .
- The best phone number to call Infinite Energy is 8662582290. About 66% of customers called this number to talk about their problems and issues.
- It takes the least time to get in on Sunday, and the most time on Friday.
- When people call Infinite Energy, it’s mostly about the staff, the product or service, payments, and charges.
- The best email to contact Infinite Energy is [email protected].
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How do I pay my energy bill online?
Pay online with a bank account through the Infinite Energy site with no fees. Residential customers can also use Visa, MasterCard and Discover. The company offers paperless billing and automatic withdrawal options. Pay in person at Moneygram and Ace Cash Express.
Does Infinite Energy have a fixed rate?
Infinite Energy offers a wide array of electricity plans with low fixed rates to cities across Texas. The company offers a 12, 24, and 36-month fixed-rate plans. Infinite Energy also features plans with discounted rates based on programmable thermostat use.
How does Infinite Energy Invest in the community?
Infinite Energy invests in the community in three ways: education, energy assistance, and energy conservation. Infinite Energy puts money toward many different educational endeavors aligned with the company’s business goals. Its charitable efforts help train future leaders in the energy industry.
