Making bill payments can be a hassle especially when you can’t easily find contact information for the company you owe money to. First Progress cardholders may occasionally find themselves searching for the First Progress phone number to pay their bill when the website isn’t working or they prefer speaking to a real person.
Luckily, there are a few different ways to get in touch with First Progress customer service when you need to make a payment or have any other account inquiries. This guide will walk through the main options for contacting First Progress support, including by phone, mail, social media, and online.
Overview of Ways to Contact First Progress
First Progress offers a few different channels for customers to reach their support team
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By Phone Call (866) 706-5543, the main customer service line
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By Mail: Send written correspondence to P.O. Box 9053, Johnson City, TN 37615-9053.
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Online: Some info and self-service options are available on their website.
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Social Media: Try sending a message via Facebook or Twitter.
Calling the toll-free number is typically the quickest way to speak to a live agent who can assist with bill pay. However, support is also available through other means for those who prefer them or have issues getting through by phone.
Contacting First Progress Customer Service by Phone
The most direct method of contacting First Progress is by phone. Below are the key details for reaching a customer service agent by phone:
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Main Customer Service Number: (866) 706-5543
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Alternate Numbers: (888) 403-4783, (888) 796-6887
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Hours: 24/7
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Average Call Time: 4 minutes
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Hold Time: Up to 3 minutes
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Best Time to Call: Early morning or late evening on weekdays
The (866) number is the main helpline published on their website and social channels. However, some customers have had success reaching support using the (888) numbers as well.
First Progress customer service agents are available 24/7, so you can call at any time of day to make a payment or get assistance. That said, hold times tend to be shortest early in the morning or later in the evening on weekdays. The average call takes about 4 minutes after reaching an agent.
When calling in, be prepared to verify your identity by providing information like your full name, SSN, address, or ZIP code. Having your account number handy can also help expedite the process.
Contacting Support by Mail
In some cases, customers may want to send written correspondence to First Progress instead of calling. The address to use is:
First Progress
P.O. Box 9053
Johnson City, TN 37615-9053
Mail can be useful for submitting formal complaints or if you need a paper trail of communication with the company. However, it obviously lacks the instant gratification of calling or chatting online. You’ll have to allow time for delivery and a response.
Reaching Out Online
First Progress offers limited options for contacting support through their website and social media profiles:
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Website: View FAQs and some account management.
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Facebook: www.facebook.com/firstprogress
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Twitter: www.twitter.com/firstprogress
The First Progress website has basic company information, application details, and an FAQ/help section. But there is no email or live chat function for customer service.
You can try sending the company direct messages on Facebook and Twitter. However, response rates tend to be hit or miss when reaching out on social media.
Tips for Contacting First Progress Support
To summarize, the fastest and most direct method for reaching First Progress customer service is calling the (866) number.
However, here are some additional tips for getting the help you need:
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Have your account information handy when you call. This can speed up verification.
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Be prepared to briefly explain your issue to the agent. For example, “I need to make a bill payment. “.
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If you don’t get through right away, try calling again later or use an alternate number.
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Follow up by mail if you need written documentation from the company.
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Send a message through Facebook or Twitter if you want to try social media.
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Use online account management if you just need to check your balance or statement.
With multiple contact options, First Progress customers have flexibility in how they reach customer support. Just remember the (866) number to call when you specifically need to make a payment or talk billing. The agents are there to help 24/7!
Based on the provided content, here is a summary of the frequency of key entities:
A lot of the text is about the company name “First Progress” and how to contact their “customer service” team, especially by “phone number.” “Bill pay” is another reason customers may need to call support that comes up a lot. Some important words, like “customer support,” “toll-free number,” and “main customer service number,” only showed up a few times.
Contacting customer support doesn’t need to be a frustrating process, even when you can’t find information easily on a company’s website. With a few handy tips on how to reach First Progress by phone and other methods, customers can get assistance with bill payment or any other account needs. The key is knowing the right (866) number to call and having your account details handy when you speak to an agent.
First Progress Customer Service Overview
- First Progress Customer Service is rated at 1. 8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone. Source Distribution 97% phone 3% email .
- The best phone number to call First Progress is 8884034783. Two-thirds of consumers called this number to talk about their problems and issues. Additionally, it is thought to be the best number to call because 71% of customers said they were able to reach a real person.
- The average hold time is up to 3 minutes. It takes the least time to get in on Sunday and the most time on Monday. The average call time is 4 minutes.
- When you call, First Progress may ask for your first and last name, social security number, address, or zip code to make sure they know you are a customer.
- First Progress Customer Service is rated at 1. 8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone. Source Distribution 97% phone 3% email .
- The best phone number to call First Progress is 8884034783. Two-thirds of consumers called this number to talk about their problems and issues. Additionally, it is thought to be the best number to call because 71% of customers said they were able to reach a real person.
- The average hold time is up to 3 minutes. It takes the least time to get in on Sunday and the most time on Monday. The average call time is 4 minutes.
- When you call, First Progress may ask for your first and last name, social security number, address, or zip code to make sure they know you are a customer.
- A lot of people call First Progress about cards, information requests, payments, and fees.
- 29% of people who called the company’s customer service said their problems were fixed.
- When customers talk to customer service reps, most of them are very happy.
- The best email to contact First Progress is [email protected].
- Customers said that getting in touch with customer service wasn’t impossible, but neither easy nor simple.
How to Contact First Progress Customer Service
| Total calls: 31 656 | Issues resolved: 1 647 | Last call: Dec 6, 2024 |
First Progress customer support can be reached through mailing address, help center, and online customer center. There is no First Progress email address or phone number on the website. However, you can dial the First Progress phone number provided on their Facebook page that is (866) 706-5543). Or, use the number you see at the back of your card to get in touch with customer service.
First Progress tells customers to look at the “About Program” and “FAQ/Help” pages to learn about the company and get answers to the most common questions they get. The About Program page discusses in details the 3 First Progress MasterCards dubbed Prestige, Select, and Elite. It informs about the available credit, annual percentage rate, security interest, minimum deposit requirements, and annual fees associated with each card. The FAQ/Help page also provides information regarding the difference between various First Progress cards. The First Progress website offers a self-service card application process. However, the online application process is not available in Iowa, Arkansas, Wisconsin, and New York. There is also a secure First Progress customer center where existing customers can log in and check their application status and fund their accounts.
First Progress recommends that customers write to them regarding charge disputes, requesting for an expedited credit balance refund check after closing an account, and any other issues. The First Progress address for mailing your correspondence is First Progress Card, P. O. Box 9053, Johnson City, TN 37615-9053.
First Progress has a Facebook page and a Twitter account, but neither has been used recently or has a lot of followers. You could send a direct message to First Progress customer service from either or both accounts, but there’s no guarantee that they’ll answer.
How To Pay Your First Progress Credit Card (How Do You Pay Your First Progress Credit Card Bill?)
FAQ
How do I make a payment to First Progress?
You can make a First Progress credit card payment online, by phone, through the First Progress mobile app, by mail or at a branch. Online: Log in to your online account and click on “Make a payment. ” By phone: Call (888) 403-4783 and enter your card information when prompted.
Does first progress increase credit score?
Choose the First Progress Select Card for a lower annual fee! All credit types welcome to apply! *Cardholders who keep their balance low and pay their credit card bill on time every month typically do see an increase in their credit score.
What is the phone number for First Latitude Progress?
What bank does First Progress use?
How do I pay my first progress credit card bill?
There aren’t many ways to get in touch with First Progress customer service or pay your credit card bill online; most people use snail mail. If you’d prefer a secured card you can manage online or through an app, consider other options like the Discover it® Secured Credit Card or Capital One Platinum Secured Credit Card.
How can I contact First Progress customer support?
First Progress customer support can be reached through mailing address, help center, and online customer center. You can contact them by dialing the phone number (866) 706-5543 that is provided on their Facebook page.
How do I request a progress payment?
To request a progress payment, issue a payment claim to your customer. In most cases, these claims must be settled within a specified period, or penalties and interest may apply. Issuing a payment claim is the process of requesting payment for work completed or goods supplied. Unfortunately, unavoidable disputes may sometimes arise over progress payments. Some common issues that may arise include:
How do I log into first progress?
Once your credit card application is approved, you will be given the card and an account number that you can use to log in for the first time. In order to make it, visit the First Progress home page and choose a CUSTOMER CENTER blue button. A pop-up menu will appear and you will need to choose “New customer or problems logging in?.
How do I check my first progress account balance?
Download our easy-to-use mobile app today to see your account balance, make a payment, or easily take care of your First Progress account yourself! For other customer service questions, please call (866) 706-5543. First Progress – Get Control of Your Credit – Contact us today!.
Where can I send a letter to first progress?
You may direct letters to the following billing address: First Progress Card P.O. Box 9053 Johnson City, TN 37615-9053. How to log into your First Progress account? ✅ A complete guide to First Progress login page, customer service phone numbers, and credit card payments.
