How to Pay Your Storage Facility Bill

Renting a storage unit provides a convenient way to store your belongings while decluttering your home. However, like any service, you need to pay your storage facility bill on time each month. Learning how to pay your storage bill ensures you avoid late fees and maintain access to your unit.

Overview of Paying Your Storage Bill

Most storage facilities send monthly invoices for the rental and fees associated with your unit. It is your responsibility as the renter to pay the total amount due by the date listed on the invoice. Typically, storage bills are due on the anniversary date of when you started renting the unit each month.

You have several options to pay your monthly storage bill

• Online through your storage facility account
• Over the phone
• In person at the storage facility
• Setting up autopay through your bank account or credit card

A late fee of $10 to $20 will be charged by most storage facilities if you don’t pay your bill on time. If you don’t pay for a long time, the facility can sell your belongings at auction. To avoid these fees, you must pay your storage bill every month or set up autopay.

Paying Online Through Your Storage Facility Account

Your storage company should have an online account system that lets you see your bill and pay it. You should have set up online access when you rented the unit. If not, call the storage facility to get your password and username.

To pay online:

• Go to your storage facility’s website and log in to your account. This may be under options like “My Account,” “Your Account,” or “Manage Account.”

• In your account dashboard, look for options like “Make a Payment” or “Pay Bill.”

• Enter your payment information, including credit/debit card or bank account details. Make sure the payment amount matches your total bill.

• Confirm the payment and print or save the receipt for your records.

Using your online account to pay is usually free, and you can get to it at any time. You can also see a record of your payments and set up automatic payments.

Paying Over the Phone

Most storage facilities allow you to pay your bill over the phone. Typically there is a fee of $10-15 for phone payments.

To pay by phone:

• Locate the storage facility phone number on your bill or website.

• Call the facility and follow the prompts to pay your bill.

• Have your account information and payment details ready.

• Write down any confirmation number for your records.

Paying by phone provides accessibility when you can’t pay online. However, the fees make this a more pricey choice than paying online.

Paying In Person

You can visit your storage facility in person to pay your bill. Most facilities accept:

• Cash
• Checks
• Credit/debit cards

To pay in person:

• Take your bill to the facility office during business hours.

• Let the manager know you are there to pay your storage bill.

• Provide your account information and payment. Get a receipt as proof of payment.

• Many facilities also have self-service kiosks to accept payments. Follow the on-screen prompts to pay at the kiosk.

Paying in person allows you to talk to the facility staff and get a receipt immediately. However, you are limited to facility office hours.

Setting Up Autopay

Autopay deducts your monthly storage bill directly from a bank account or credit card automatically. This ensures your payment is always on time, avoiding late fees.

You can set up autopay:

• On your storage facility’s website if they offer the option
• Calling the facility to provide your account information
• Filling out a paper form at the storage office

Be sure to update your autopay details if your payment method expires or changes. Autopay gives peace of mind that your storage bill is paid on time every month.

What to Do If You Miss a Payment

If an emergency arises and you can’t pay your storage bill on time, contact the facility immediately. Explain the situation and ask about any options to waive late fees or make a partial payment. Some facilities will work with customers on a payment plan for outstanding balances.

Review your budget to cut expenses elsewhere so you can get back on track with payments. If you will no longer need the unit, properly go through the vacate process with the storage facility. Make sure to get receipts and documentation showing you left the unit empty and clean.

Avoiding Delinquent Payments

Here are some tips to avoid missed storage payments:

• Mark your bill due date on your calendar as a recurring monthly reminder.

• Set payment reminders on your phone a week before your bill is due.

• Sign up for email and/or text alerts from the storage facility about upcoming payments.

• Set up autopay to have payments processed automatically.

• Check your payment status online regularly to catch any issues early.

• Provide alternative contact information if your address or phone number changes.

Staying organized with your storage bill due dates prevents problems down the road. Keep the payment process simple by paying online or with autopay. Consistently paying your storage facility bill on time ensures you maintain access to your unit without any penalties. Reach out to the storage facility with any questions about payment options.