Online and mobile banking have become indispensable tools for managing our finances in the digital age. With services like Bill Pay and eBills, tasks like paying bills and monitoring account balances can be handled with just a few taps on your smartphone. However, for those new to these services, there can be a learning curve to get the most out of online banking.
We made this Frequently Asked Questions (FAQ) page to help clear up any confusion about Bank of America’s Bill Pay and eBills services. It contains the most common questions about how to use them correctly and how to get started. This guide will help you understand how to use Bill Pay and eBills, whether you are new to online banking or want to make the most of what you already do.
Getting Started with Bill Pay and eBills
How do I enroll in Bill Pay?
Before you can use Bill Pay, you have to sign up for Bank of America’s Online Banking and agree to the terms and conditions. After signing up, all you have to do is go to Online Banking, click on the Bill Pay tab, and agree to the terms and conditions. After that, you can start using Bill Pay right away by adding billers and setting up automatic payments.
What types of accounts can I use for Bill Pay?
Bill Pay lets you plan when to use your checking, savings, SafeBalance®, or Home Equity Line of Credit account to make payments. Both personal and small business accounts can be used.
Is there a limit to how many bills I can pay with Bill Pay?
No, there is no limit to the number of bills that can be paid through Bill Pay.
What are eBills and how do they work?
eBills are electronic versions of your paper bills delivered directly within your Bill Pay account. Just like a paper bill in your mailbox, eBills arrive from the biller and allow you to view statement details and pay the bill online. You can receive email notifications when a new eBill arrives.
Paying Bills and Managing Payments
How soon should I schedule bill payments to avoid late fees?
To ensure your payments arrive on time, schedule bill payments at least 5 business days before the due date. This allows sufficient time for the biller to receive and process the payment.
When will a scheduled payment deduct from my account balance?
In most cases, the payment amount will deduct from your balance on the scheduled payment date. For non-business days, the deduction occurs the preceding business day. Bank of America credit card payments deduct on the scheduled date.
How do I pay an eBill?
Go to the Bill Pay tab in Online Banking, pick out the eBill you want to pay, and enter the date and amount of the payment. You can pay more than one e-bill at the same time.
How do I cancel an eBill?
Go to the Bill Pay tab, select the biller, click “Edit eBill options”, and select “Cancel eBill”. This stops future eBills but doesn’t affect existing eBills.
Where can I view my eBills?
The Bill Pay page shows incoming and unpaid eBills. The eBills overview page also provides a centralized place to see all your eBills.
Can I set up automatic or recurring payments?
Yes, Bill Pay allows you to automate payments based on your preferences, like setting a recurring payment or auto-pay when an eBill arrives.
Security, Support and Troubleshooting
Is there a fee to use Bill Pay or eBills?
No, Bank of America does not charge any fees to use Bill Pay, eBills, or other online banking services.
What if there is an issue with a payment sent through Bill Pay?
Please contact Bank of America’s support team for assistance. They can look into any payment issues and provide troubleshooting.
How do I get Bill Pay support or ask additional questions?
You can contact Bank of America support by calling the number on the back of your card, visiting a branch, or through Online Banking’s messaging center. The Bill Pay FAQ page also provides helpful information.
What security measures safeguard my Bill Pay account?
Bank of America leverages advanced encryption, firewalls, multi-factor authentication, and other security layers to protect your account and payment information when using Bill Pay.
Bank of America -How to Set Up Online Bill Pay
FAQ
How does bill pay work at Bank of America?
Bills can come in the mail or electronically (at Bank of America, this is called eBills). You can set the due date for any bill at any time in your online banking account. Your bank will take it from there and pay those companies electronically or mail them a check.
How long does it take Bank of America to process bill pay?
You can pay your Bank of America® credit card bill from a checking or savings account. Any money sent to the credit card account as a payment before 11:59 p.m. m. ET, including weekends and holidays, will be credited on the date the payment is made.
Are there any disadvantages to online bill pay?
Online bill paying can be an expensive component to online banking as some companies will charge fees (See Online Banking Fees). If you’ve set up automatic bill payment and need to stop those payments, the process can take a while. With the ease of automatic bill payment, it’s easy to forget which bill is due when.
What is the limit on Bank of America bill pay?
Bill payments from your Bank of America account can be for any amount up to $99,999. 99. Please note, however, that some Payees may place limits on the amount they will accept via electronic transmission. When the limit is exceeded, the payment will be remitted by check.
How do I use bank of America’s Online bill pay?
People who want to use Bill Pay for the first time will need to sign up for Online Banking and agree to the terms and conditions of Online Banking from Bank of America. Once you have enrolled, log in to Online Banking and select the Bill Pay tab (you will also be asked to accept the terms and conditions associated with using Bank of America’s online Bill Pay).
What is Bank of America bill pay?
Bill Pay is an online service that allows you to pay your bills through Bank of America’s Online Banking. You can set up one-time payments, schedule future payments or create recurring payments from your checking, money market savings account, SafeBalance Banking® account or from your Home Equity Line of Credit. Footnote What are eBills?
Does Bank of America have a bill pay option?
The bill pay option in the Bank of America Mobile App helps make things easy. Terms and conditions apply. The Zelle related marks are used under license from Early Warning Services, LLC. Mobile Banking requires that you download the Mobile Banking app and is only available for select mobile devices. Message and data rates may apply.
How do I schedule a bank of America bill payment?
Schedule bill payments from your Bank of America deposit account with just a few taps or clicks. You can pay utility bills, a Bank of America credit card or other credit cards and more – and get immediate confirmation that your payment has been scheduled. Screens simulated for illustrative purposes only. Actual experience may differ.
When can bank of America credit card payments be paid?
Note that Bank of America credit card payments from a Bank of America account, personal or small business, can be paid any day of the week. If you have a SafeBalance Banking account, all bill payments will be subtracted from your balance on the day you have selected the bill to be sent to the biller.
Does Bank of America charge a fee for online banking?
There is no fee for Online Banking when you have a Bank of America account, however, there may be other fees associated with your account. Is it possible to check my account information online without signing up for Online Banking? No. For security reasons, you must enroll in Online Banking to access your account information online.
