The easiest way to pay your bill is by direct debit, but there are other options too. You can find out more about each of them below.
Paying your phone bill on time each month is important to keep your Virgin Mobile service running smoothly. But with busy lives it’s easy to forget exactly when and where you need to pay. I’m going to walk through the main ways Virgin Mobile customers can pay their phone bills so you always remember your options.
Online Through My Virgin Media
Most people who use Virgin Mobile find that My Virgin Media is the easiest way to pay their bill. This is Virgin’s online account management portal available at virginmedia. com.
To pay online via My Virgin Media
- Go to virginmedia.com and click “Sign in” in the upper right corner.
- Enter your Virgin Media username and password and sign in.
- From your account dashboard, click “Pay bill” under the Bills & payments section.
- On the payment page, choose the amount you wish to pay. You can pay the full balance, a portion of the balance, or a set amount.
- Select your payment method. Options include credit/debit card, PayPal, and bank transfer.
- Enter your payment details and submit the payment.
Paying online through My Virgin Media allows you to pay in just a few clicks from anywhere. I always have the peace of mind that my bill is handled as soon as I submit payment.
Through Your Bank’s Bill Pay Service
Most banks offer a bill pay service that lets you pay bills directly from your bank account. This is another easy option for Virgin Mobile customers.
To set up bill pay through your bank:
- Sign in to your bank’s website or mobile app.
- Locate the bill pay or online payments section.
- Choose the option to add a new payee and enter Virgin Media’s details:
- Payee name: Virgin Media
- Account number: Your 10-digit Virgin Media account number
- Payment address: Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ
- Enter the amount you wish to pay each month and the date you want payments to be sent.
- Confirm the setup.
Once your bank sets up bill pay, the payment will be sent automatically every month. No more worrying about forgetting!.
Auto Pay Through Virgin Mobile
You can also set up a monthly payment through your bank account or credit card with Virgin Mobile.
To set up auto pay:
- Go to virginmedia.com and sign in to My Virgin Media.
- Under Bills & payments, select “Manage AutoPay”.
- Choose whether to pay via bank account or credit/debit card.
- Enter your account details.
- Agree to the terms and conditions.
- Confirm your auto pay arrangement.
With auto pay established, Virgin Mobile will simply withdraw the monthly payment so your bill stays up to date. I like auto pay because it’s one less bill I have to think about.
Pay by Phone
For a quick one-time payment, Virgin Mobile customers can call customer service and make a payment via automated phone system.
To pay your Virgin Mobile bill by phone:
- Call Virgin Mobile at 0345 454 1111.
- When prompted by the automated system, select the option to make a payment.
- Enter your Virgin Mobile account number.
- Use the automated system to enter your credit/debit card details and submit payment.
Paying by phone is useful when you just need to make a quick one-time payment. The automated system is easy to use.
Pay at a Retail Location
Customers of Virgin Mobile can also pay their bills at stores. At Virgin Mobile stores, there are payment bars where you can pay with cash, check, or credit card.
Many other retailers like supermarkets and convenience stores also accept Virgin Mobile bill payments. Look for PayPoint or PayZone signs. You’ll need your Virgin Media account number to make an in-person payment.
Paying in person allows you to use cash if needed. It also lets you speak with a customer service rep who can answer any billing questions.
Consider Auto Pay for Peace of Mind
As you can see, Virgin Mobile offers their customers several convenient ways to pay a phone bill. Personally, I recommend setting up automatic payments through Virgin Media or your bank. Auto pay gives me peace of mind knowing my cell phone bill is always paid on time.
But every customer has different needs. Hopefully this overview gave you a better understanding of how to pay your Virgin Mobile bill in a way that works for your lifestyle. Paying your cell phone bill doesn’t have to be a hassle as long as you know the options.
How would you like to pay?
Call us on Freephone 1908 to set up your Direct Debit
Setting up Direct Debit
Its simple to set up a Direct Debit in your My Virgin Media account.
Just follow these simple steps:
- Sign in to your My Virgin Media account
- Click: My bill and payments
- Select: Change my billing options
- Then click on “Switch to Direct Debit” and make your payment.
You’ll need to fill out a direct debit mandate if the name on your bank account is different from the name on your Virgin Media account.
Do you owe money on your account? If so, you’ll need to pay it off before you can set up direct debit.
Not registered for a My Virgin Media account yet? Sign up today to pay by Direct Debit.
Virgin Mobile customer? Then theres no need to do a thing! Youre already set up on Direct Debit.
Would you rather talk it over? You can call us at freephone 1908 or use our online chat.
How To Pay Virgin Mobile Bill Online (2024)
FAQ
How to pay for a virgin mobile phone?
You can contact us by calling 0800 064 3777. You’ll need Your Account number and area reference number which you’ll find on your bill. Once you’ve made a payment, we can securely save your card details so that if you phone us again it’ll be easier for you to make a payment.
Where can I pay my telephone account?
At a Bank. Payments can also be made at any ABSA, FNB or Standard Bank branch. Please take the first page of this invoice with your payment to any of the branches.
How do I pay my Virgin Media Bill?
You can pay your bill using your internet or phone banking service by using the following details: NOTE: If you’re using internet banking, you may have to first select ” VirginMedia (1) ” as the company to pay. If you receive paper bills you’ll find your 14 digit payment reference on the back of page 1 of your bill.
How do I get help with Virgin Mobile?
Log into Virgin Mobile. Need some help? You can still get help with our products and services, or with payments, from our Help & Support Page. ©2022 Virgin Media. All Rights Reserved.
How do I contact Virgin Mobile?
We’re experiencing some problems right now. If you need to speak to us, please call 0800 052 1107 Looking for Virgin Mobile? Log into Virgin Mobile. You can still get help with our products and services or with payments from our Help page if you need it.
What if my Virgin Media payment is not showing?
If your payment still isn’t showing after the usual processing time, then contact us and we’ll get it sorted. What do I need to show that I paid? Note: If the payment wasn’t made to a Virgin Media account, you’ll need to talk to your bank. If your payment is late, we may need to charge you a late payment fee of £7. 50.
How do I contact Virgin Media if my bank account details are wrong?
If none of the above are working, call us on 150 from your Virgin Media Phone, or 0345 454 1111* from any other phone. If you think you’ve used the incorrect bank account details when paying via bank transfer, you’ll need to get in touch with your bank directly. If your circumstances have changed, don’t worry – we’re here to support you.
How do I pay my Virgin plus credit card in Canada?
A MasterCard, Visa or American Express credit card, issued in Canada. Enter your credit card information. Your Virgin Plus number and password. A MasterCard, Visa or American Express credit card. Heads Up! Expect between 2 to 5 business days for online or telephone banking payments to be processed.
