Paying your utility bill to the City of Long Beach is easy and convenient with their online payment system The city offers several options to pay your water, sewer, gas and trash bills quickly and securely over the internet This comprehensive guide will explain the simple process of setting up an account, making one-time or recurring payments, and provide tips for avoiding late fees.
Overview of City of Long Beach Utility Services
The City of Long Beach provides water, sewer, gas and refuse services to residents and businesses within Long Beach city limits. They offer the following utility services:
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Water – The city provides clean, safe drinking water to all customers. This covers water usage for homes, businesses, irrigation and fire protection.
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Sewer – The city operates and maintains over 765 miles of sewer pipelines and pumping stations They treat wastewater at their facilities before discharging into the ocean.
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Gas – Long Beach Energy Resources provides natural gas to over 150,000 customers for heat, hot water and cooking needs.
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Refuse – Trash, recycling and yard waste collection for households and businesses. This includes trash bins, bulky item pickup, used oil collection and more.
Customers receive a combined utility bill each month covering all these services. The city offers several ways to view and pay your bill conveniently online.
Creating an Online Account
The first step is to create an online account on the City of Long Beach’s website. This allows you to securely access your account, view past bills, make payments and more.
Follow these steps:
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Go to the City of Long Beach Utility Services website.
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Click on “Sign In” in the upper right corner.
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On the next page, click “Register” below the sign in boxes.
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Enter your Utility Account Number and 4-digit PIN. These can be found on your monthly paper bill.
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Enter your email address and create a password. This will be your login for the site going forward.
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Accept the terms and conditions and click “Register Account”.
That’s it! Your online account is now active. You can now conveniently manage your City of Long Beach utilities from your computer or mobile device.
Making One-Time Payments
Once your account is set up, making one-time bill payments is simple. Here are the steps:
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Login to your account at longbeach.gov/utilityservices.
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The dashboard will display your current account balance. Click “Pay Now” to make a payment.
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On the payment page, enter the payment amount. You can pay the total due, make a partial payment, or pay a custom amount.
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Enter your payment information. You can use a credit or debit card, a checking account, or Apple Pay or Google Pay to pay.
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Review the payment details and service fee. Click “Continue” to proceed.
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Confirm your payment details and click “Pay Now” to submit.
You will receive an on-screen confirmation with your payment reference number. The amount will be immediately deducted from your selected payment method. It’s that easy to pay your Long Beach utility bill online!
Setting Up Recurring Payments
For ultimate convenience, you can enroll in auto-pay to have your bill paid automatically each month. Here’s how to set this up:
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In your online account, click on “My Profile” in the top menu.
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Select the “Payments” tab.
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Check the box next to “AutoPay” and choose your preferred payment method.
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Click “Save”.
That’s all it takes! Your bills will now be paid automatically on the due date each month. The amount will be deducted from your selected credit/debit card or bank account.
You can cancel or edit auto-pay anytime through your profile. You can rest easy knowing your utility bill is taken care of if you set up recurring payments.
Tips for Avoiding Late Fees
To avoid late fees on your City of Long Beach utility bill, follow these tips:
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Don’t wait until the 12th of each month, which is the due date, to pay. Pay early. Pay at least three to four days ahead of time to make sure delivery on time.
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Set up auto-pay. If you set up recurring payments on the due date, you’ll never miss a payment.
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Check account balances – Log in periodically to check your balance to avoid an unexpected bill.
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Update payment info – Make sure your credit card or bank account on file has not expired.
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Pay the correct amount – Avoid math errors by reviewing charges carefully before submitting payment.
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Contact support – If you need help with your bill or avoiding late fees, call (562) 570-5700.
Staying on top of your account and payments will help you avoid headaches from late fees!
Other Ways to Pay Your Bill
While the online system is the easiest way to pay your utility bill to the City of Long Beach, they offer other payment options:
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By phone – Call (562) 570-5700 anytime 24/7 to pay over the phone using their automated system.
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In person – Visit the walk-up payment windows at 411 W. Ocean Blvd on the lobby level. Open 7:30am-4:30pm on weekdays.
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By mail – Send a check or money order payable to “City of Long Beach” to PO Box 630, Long Beach, CA 90842. Allow 5-7 days for delivery.
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Drop box – Place your payment in the drop box at 411 W. Ocean Blvd. Payments received by 8:30am are processed same-day.
For in-person payments, you can pay with cash, check or credit/debit card. They accept Visa, MasterCard, Discover and American Express. Convenience fees apply to credit/debit card payments.
Getting Help with Your City of Long Beach Utility Bill
If you need assistance with your utility services, the City of Long Beach offers several resources:
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Call the Utility Services Call Center at (562) 570-5700 for help with billing, starting/stopping service, conservation programs and general questions. Available on weekdays from 7:30am to 4:30pm.
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Email questions and account help to [email protected].
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Visit the Utility Services lobby on the ground level of 411 W. Ocean Blvd. Open weekdays from 7:30am to 4:30pm.
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Access the virtual assistant “LBe” on the website for common questions.
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Contact utility customer service through the website’s live chat feature.
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Follow their social media pages on Facebook and Twitter @LBCityUtility for news and tips.
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Sign up for their email newsletter for utility updates and conservation notices.
Don’t hesitate to reach out to the friendly and knowledgeable utility services staff for anything you need!
Paying your City of Long Beach utility bill online is quick, easy and secure. By setting up an account on their website, you can review your charges, make one-time payments, enroll in auto-pay and avoid late fees. Customers can also pay by phone, mail, in person or drop box. With the many payment options and helpful customer service resources, conveniently managing your Long Beach utilities is a breeze!
City of Long Beach Eliminates Convenience Fees and has New Payment Locations for Utility Payments
How do I pay my city of Long Beach utility bill?
Visa or MasterCard credit/debit card payments are accepted 24 hours a day by calling us at (833) 408-8405. You can pay your City of Long Beach utility bill online if your bank lets you do online or home banking. This is called Electronic Funds Transfer.
How do I pay a bill in Long Beach?
Check with your bank, credit union, or bill payment service provider for more information. You can pay at Long Beach City Hall, 411 W Ocean Blvd, in the lobby, Monday through Friday from 7:30 a.m. to 4:30 p.m. with cash, check, Visa, MasterCard, or debit card.
Does long Beach utilities have a boil water notice?
The boil water notice that Long Beach Utilities sent out on October 9, 2024, was no longer valid as of Friday, October 11, 2024. It is no longer necessary to boil your water. Your drinking water is safe to consume. Thank you for your cooperation and resiliency during this time.
How do I pay my utility bill?
This service allows you to pay your utility bill by credit card, debit card or bank account. Please have the account number and 4 digit pin ready. The pin number is the last 4 digits of the primary identification on the account. An email address and phone number are also required to complete your payment.
Does long Beach have a deposit requirement?
Yes. The exception is if you have satisfactorily established credit with an existing City of Long Beach utility account in the last 12 months. In this instance a deposit requirement will be waived. To establish credit you must not carry a balance forward from one billing period to the next.
Does long Beach have gas & oil access?
Long Beach Gas and Oil access is required to verify house line and light pilots. Please call the Utility Services Call Center at (562) 570-5700 to establish your new service or transfer your existing service address.
Where and how can I pay my utility payment?
