Paying your utility bill online is the most convenient way to pay your water, sewer, trash and other utility services with the City of Henderson. The online payment system allows residents to easily view, manage and pay their utility bills through a user-friendly portal available 24/7 This article will explain the benefits of paying online, provide step-by-step instructions for setting up and using the online payment system, and answer frequently asked questions.
Benefits of Paying Your Utility Bill Online
When you pay your City of Henderson utility bill online instead of by mail or in person, you get a lot of benefits.
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Convenience: Pay anytime, anywhere with an internet connection – no need to go to City Hall or wait for the mail.
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Efficiency: Takes just a few minutes to log in and make a payment. You can set up autopay to have payments made automatically each month.
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Cost Savings: Avoid late fees by paying on time without relying on the mail. Online payments also reduce paper bills and postage costs.
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Security: Payment portal uses industry-standard encryption to keep your data safe and secure.
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Following: Your online account keeps track of all the payments you’ve made, so you can see what bills you paid and when.
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Eco-Friendly: Reduces paper usage which is better for the environment.
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Mobile Access: Pay bills on your smartphone or tablet with the mobile-friendly site.
You can easily keep track of your utility bills and save time and money by paying online. It’s the preferred way to pay for most Henderson residents.
How to Set Up an Online Account
Setting up an online account with the City of Henderson is easy and only takes a few minutes. Follow these steps:
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Click “Register” in the top menu.
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Enter your account number and the service address zip code. Select “Continue”.
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You need to give your contact information on the registration form and make a username and password. Agree to the terms and conditions.
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Click “Register” to complete setup.
Once registered, you can log into your account anytime to view or pay your bill. Be sure to record your username and password in a safe place. That’s all there is to it!
Making a Payment
Here are the simple steps for making an online payment:
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Log into your account at City of Henderson online utility payment
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The home screen shows your account balance. Click “Pay Now” to make a payment.
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Enter the payment amount and select a payment method – credit/debit card or e-check from a bank account.
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Fill in the payment details and billing information. Carefully review then click “Continue” to proceed.
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Verify details on the confirmation page then click “Confirm Payment” to complete.
The payment will immediately register to your account. You’ll receive an email confirmation with payment details for your records.
Setting Up Recurring Autopay
For maximum convenience, you can enroll in autopay to have payments made automatically each month. Here’s how to set up recurring autopay:
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Log into your online account and click on “My Profile”
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Click “Manage Autopay” on the left menu.
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Click “Enroll in Autopay” and fill out the form.
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Pick the date you want payments to be made each month.
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Agree to the terms and conditions and click “Confirm”.
Once enrolled, payments will automatically be drafted from your payment method on the same date every month. You can update your autopay details any time under the “Manage Autopay” section.
Helpful Tips for Managing Your Account
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Update your contact information under “My Profile” to ensure you receive email notices.
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Check your balance and view payment history on the home screen.
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Schedule one-time payments for future dates under the “Pay Now” section.
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To change payment methods, click on “My Profile” and select “Payment Methods”.
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You can enroll multiple water accounts on the same online profile for convenience.
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If selling your home, remember to cancel autopay to avoid continuing charges.
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Contact the online billing support line at (702) 267-5900 for any help with your account.
Frequently Asked Questions
What payment methods can I use?
You can pay by credit card, debit card or electronic check. Visa, MasterCard, Discover and American Express cards are accepted.
Is there a fee for paying online?
There are no fees to pay your bill online using an e-check from your bank account. A convenience fee may apply for credit/debit card payments.
When will late fees be applied to my account?
To avoid late fees, payments must be made by the due date shown on your monthly bill.
How long does it take for my payment to process?
Online payments are processed immediately and will register to your account right away.
Is the online payment site secure?
Yes, the payment portal uses advanced encryption and security measures to keep your data safe and protected.
What do I do if I forget my username/password?
Use the “Forgot Password” link on the login page. You can reset your password after verifying your account information.
Can I still get a paper bill?
Yes, you can continue receiving paper bills in the mail. Simply log into your account and switch the paperless billing setting to “disabled”.
Paying your City of Henderson utilities bill online is fast, easy and secure. Sign up for an account today to simplify managing your utility payments. Contact the billing department if you have any other questions or need assistance with the online portal.
