How to Pay Your Bill at Memorial Medical Center

Paying your medical bills can be confusing and stressful. As a patient at Memorial Medical Center, you have several options to pay your hospital bill conveniently and manage your account. This guide will walk you through everything you need to know about paying your Memorial Medical Center bill online, by phone, or in person.

Understanding Your Memorial Medical Center Bill

After receiving care at Memorial Medical Center, you will get a detailed statement outlining the charges for your visit. This will include things like:

• Room and board fees
• Lab tests and imaging services
• Surgery and other procedures
• Medications and medical supplies
• Fees for doctors and specialists

Your statement will show what was billed to your health insurance. You will be responsible for paying any remaining balance after insurance, including deductibles, copays, and coinsurance.

If you see charges that you don’t understand or think are incorrect, contact Memorial Medical Center’s billing department right away to get answers and resolve any issues.

Online Bill Pay Through Memorial Medical Center’s Patient Portal

The easiest way to view your account balance and pay your Memorial Medical Center bill is through the online patient portal

To access the portal and pay online

• Go to mmclc.org/patient-portal
• Log in with your username and password
• Under the Billing section, you can see your account summary, download statements, make payments, set up payment plans, and more

You can safely pay off all of your bills online or set up automatic payments. Your bank account, credit card, or HSA can be used. Paying online is fast, convenient, and available 24/7.

Pay by Phone

To pay your Memorial Medical Center bill over the phone with a patient account representative:

• Call 855-453-1203
• Business office hours are Monday to Friday, 8am to 4:30pm
• Have your account number ready to access your balance
• Make a payment using automated system or talk to a representative
• Use credit/debit card, checking account, or HSA

You can call the billing office if you’d rather talk to a real person or want to talk about payment plan options.

Pay In Person

You can visit the Memorial Medical Center business office at:

Memorial Medical Center
2450 Telshor Blvd
Las Cruces, NM 88011

Stop by the business office during normal business hours to:

• Make a payment by cash, check, money order, or credit/debit card
• Set up a payment plan
• Get help applying for financial assistance
• Ask billing questions

In-person payment allows you to get immediate help with any billing issues. However, due to COVID-19 restrictions, call ahead before visiting.

##Financial Assistance and Payment Plans

If you’re unable to pay your full balance, Memorial Medical Center offers options:

• Payment plans – Set up monthly installments that fit your budget through the billing office.

• Help with money—If you meet the requirements based on your family size, income, and assets, you may be able to get a lower rate or free care. Submit an application to find out.

• Government programs – You may be eligible for Medicaid coverage. Memorial Medical Center can help you apply.

Don’t ignore bills or let them go to collections. Instead, talk to the billing office about ways to manage your account. They want to help you pay your bill.

##Getting Answers About Your Bill

As soon as you have any questions or concerns about your Memorial Medical Center bill, you should get in touch with them. Some common issues that the billing office can help with:

• Clarifying charges and procedures
• Determining insurance coverage
• Disputing any inaccurate fees
• Checking for billing errors
• Understanding your payment options

You can call, email, or stop by the billing office anytime. The financial counselors are there to help you understand your responsibility and resolve any billing problems.

##Stay On Top of Your Account

Managing your Memorial Medical Center account goes beyond just paying your bill. Here are some tips:

• Provide accurate insurance info upfront to maximize coverage
• Update your contact info if it changes
• Open bills and statements right away
• Keep records of payments and communications
• Set up paperless billing through the patient portal
• Ask for itemized statements if needed
• Request financial assistance before bills are due

Being proactive about your healthcare bills can prevent hassles down the road. Use Memorial Medical Center’s convenient payment options and billing resources to take control of your account.