Paying your utility bill is a necessity that most of us have to do every month. For Duke Energy Ohio customers paying your bill should be a quick and effortless process. The easiest and most convenient way to pay your Duke Energy Ohio bill is over the phone using Duke Energy’s automated phone payment system. In this article we’ll provide all the key details you need to know to pay your Duke Energy Ohio bill quickly and easily using the phone bill pay option.
Overview of Paying Duke Energy Ohio Bills by Phone
It is one of the fastest and easiest ways to pay your Duke Energy Ohio utility bill to pay it over the phone. Here’s a quick rundown of the key benefits:
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Quick: The whole payment process can be finished in a few minutes. No need to login or navigate complex menus.
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Available 24/7 – Duke Energy’s automated phone system is available anytime, day or night. You can pay your bill at your convenience.
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Secure – Payment is processed securely with no need to provide full account details to a customer service agent
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No fees—Duke Energy does not charge you a fee to use the automated system to pay your bill over the phone.
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Confirmation – You will receive instant payment confirmation over the phone after the transaction is completed.
Paying over the phone really couldn’t be much simpler. Just make sure you have your Duke Energy Ohio account number and payment information on hand. It will only take a few minutes.
Duke Energy Ohio Phone Number for Bill Pay
To pay your Duke Energy Ohio utility bill using the automated phone system, simply call 1-800-777-9898. This number will connect you directly to the Duke Energy Ohio payment line.
It’s a good idea to add 1-800-777-9898 to your contacts or keep a note handy so you have the number ready when it comes time to pay your bill.
This number works for both residential and business Duke Energy Ohio customers. Whether you’re paying your home electric and gas bill or your business utility invoice, you can use the same phone number.
The automated phone system is available 24 hours a day, 7 days a week. So you can call and pay your bill at any time. The only exception is during short periods of scheduled maintenance.
Step-by-Step Guide to Paying Your Bill by Phone
Paying your Duke Energy Ohio utility bill by phone is extremely straightforward. Just follow these simple steps:
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Call 1-800-777-9898 – This is the dedicated Duke Energy Ohio payment line. Call this number to connect to the automated phone system.
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Enter your 10-digit account number – When prompted by the automated system, use your phone keypad to enter your 10-digit Duke Energy account number.
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Enter payment amount – Next, enter the payment amount you wish to make. You can pay the total balance due or a portion – whatever is most convenient for you.
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Select payment method – After entering the payment amount, you’ll need to select your payment method – credit/debit card or checking account. Follow the prompts to enter your payment details.
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Get payment confirmation – Stay on the line once your payment is processed. You’ll receive automated confirmation with the payment details and confirmation number.
And that’s it! The entire call usually takes between 2-5 minutes depending on payment method. It’s the fastest and easiest way to pay your Duke Energy Ohio utility bill.
Tips for Paying Your Bill Over the Phone
To ensure a smooth bill payment experience over the phone, here are a few helpful tips:
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Have your account number handy so you can easily enter it when prompted.
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Double check your payment amount before entering to avoid mistakes.
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Make sure your payment method (card or bank account) has sufficient funds to cover the bill payment.
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Write down the confirmation number at the end for your records.
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If you need assistance, press 0 at any time to speak with a customer service representative.
As long as you have your account and payment details ready before calling, the automated system guides you through the rest quickly and smoothly.
Other Ways to Pay Your Duke Energy Ohio Bill
In addition to the automated phone system, Duke Energy Ohio provides customers several other convenient ways to pay your utility bill, including:
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Online – Login to your account anytime at duke-energy.com to make a one-time or recurring online payment.
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Mobile App – Download the Duke Energy mobile app on your iOS or Android device to pay on the go.
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In person – Visit an authorized payment location or payment kiosk in your area to pay your bill in cash.
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Mail – Send a check or money order payment by mail using your Duke Energy payment coupon and envelope. Allow 5-7 days for mail delivery.
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Bank draft – Sign up for monthly automatic bank draft payments directly from your checking or savings account on your due date.
While the phone automated system is often the fastest and easiest option, it’s convenient to have alternatives. Choose the payment method that fits your needs each month.
Get Account Support via Additional Duke Energy Ohio Phone Numbers
In addition to bill payment, Duke Energy Ohio provides customers with several toll-free numbers to call for account assistance and support:
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General Customer Service: 1-800-544-6900
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Power Outages: 1-800-543-5599
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Gas Emergencies: 1-800-634-4300
So if you need to start service, report an outage, inquire about assistance programs, or have questions about your account, Duke Energy has representatives ready to assist you. Be sure to call the correct number for your specific needs to be routed to the appropriate team.
As you can see, the automated phone payment system makes it incredibly easy for Duke Energy Ohio customers to pay their utility bill. In just a couple minutes, you can call in your payment 24/7 without needing to leave home or navigate complex menus. As long as you have your account number and payment details handy, the process is smooth and seamless. So next time your Duke Energy bill comes due, consider taking advantage of the convenience of phone bill pay. It’s the fastest way to securely take care of your utility payment and never miss a due date.
Duke Energy Customer Service Number
In North Carolina, call 1-800-777-9898, in South Carolina, call 1-800-452-2777, in Indiana, Ohio, and Kentucky, call 1-800-521-2232, in Florida, call 1-800-700-8744, in North Carolina, call 1-800-774-1202 for business questions, in North America, call 1-407-629-1010, or in the UK, call 711.
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FAQ
What is the 800 number for Duke Energy in Ohio?
For Duke Energy Ohio-related inquires, contact the Call Center at 800. 544. 6900. Note: Partial payments are allocated to regulated charges first.
How do I make a payment to Duke?
Payments for Duke charges can be made by check. Please go to the Bursar’s website to find out where to send your check and what you need to include with it. Please click here for information about sponsored billing if your employer or another group needs a copy of your bill.
How many days late can you be with Duke Energy?
Questions and Answers: If a customer can’t pay by this date, they can ask for a Disconnect Date Extension to push back their disconnection date a few more days. There are two short-term plan options available: extend by five (5) or ten (10) business days.
Can I pay Duke Energy with a debit card?