To help address increasing operating costs while maintaining our competitively low water and wastewater rates, credit card payments are limited to $2,500 per month.
Paying bills can be a tedious task. It’s easy to miss a payment or two when you have a lot of accounts to keep track of. Not paying for things like water, sewer, or garbage collection, on the other hand, can cause service interruptions and late fees. Luckily, Orange County Utilities has an easy-to-use online bill pay system that makes payments quick and easy.
Overview of Orange County Utilities Online Bill Pay
Orange County Utilities provides water, wastewater, and solid waste services to residents and businesses in unincorporated Orange County, Florida. The utility offers an online bill payment system that allows customers to easily view balances, make one-time payments, set up recurring payments, and manage their accounts online.
Some key features of Orange County Utilities online bill pay include
- Account management – View account balance, payment history, water usage
- One-time payments – Pay outstanding balances by credit/debit card or e-check
- Recurring payments – Set up automatic monthly payments
- Paperless billing – Receive bill notifications by email instead of paper bills
- Mobile access – Manage account on-the-go with mobile site
Online bill pay lets people pay their utility bills more quickly and easily. Since payments are posted right away, you don’t have to mail them or go to the utility office to make them.
Benefits of Paying Online
Switching to online bill pay offers many advantages over traditional payment methods:
Convenience
- Pay bills anytime, anywhere with Internet access
- Avoid driving to the utility office or finding a stamp
- Get text/email reminders when bill is ready
Control
- Monitor water usage and balances regularly
- View payment history in one place
- Set spending limits on credit/debit cards
Savings
- Avoid late fees by scheduling auto payments
- Go paperless and save money on stamps/envelopes
- Store payment methods to speed up checkout
Security
- Payment portal uses encryption for safety
- Less risk of lost/stolen payments in the mail
- Update account information and passwords online
Paying bills online takes just minutes compared to mailing in payments or visiting the utility office in person. Customers can pay on their schedule rather than worry about office hours.
How to Sign Up for Online Bill Pay
It’s easy and takes just a few minutes to sign up for Orange County Utilities online bill pay. Just follow these steps .
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Have your account number handy. This can be found on your printed utility bill.
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Click “Register” below the login fields.
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Enter your account number, email address, and create a password.
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Agree to the terms of use.
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Verify your email address by clicking the confirmation link sent.
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Begin managing your account online!
You can check your balance, make one-time payments, set up AutoPay for automatic billing, change your account information, and more whenever you log in after signing up.
Consider enrolling in paperless billing to save time and money on stamps. You’ll receive an email notification when your bill is ready to view and pay online.
Making One-Time Payments
To pay your outstanding balance or make a one-time utility payment, simply:
- Log into your account
- Click “Make Payment”
- Enter payment amount
- Select payment method – credit/debit card or e-check
The online bill pay system accepts Visa, Mastercard, Discover, and American Express. There is no fee for paying by e-check from a bank account.
You can also make one-time guest payments without logging in. However, creating an account enables you to store payment methods for faster checkout in the future.
Payments made before 6:00 PM on business days post instantly to your account. You’ll receive a confirmation email with receipt after paying online. Log in anytime to view your up-to-date account balance and payment history.
Setting Up AutoPay Recurring Payments
Forgetting monthly utility bills is easy – enroll in AutoPay to avoid late fees and service disruptions. With AutoPay:
- Your bill is paid automatically each month
- Payments are deducted from a credit card or bank account
- No need to remember due dates or log in to pay
To enroll:
- Login and click on “My Profile”
- Select “AutoPay Program”
- Enter credit card or bank account information
- Choose a payment date at least 10 days after billing date
- Agree to terms and submit
Your payment amount will be deducted automatically each month on the scheduled date. You can cancel or update AutoPay at any time through your online account.
Setting up recurring payments provides peace of mind knowing your bill is handled each month.
Going Paperless with E-Bills
Tired of clutter from paper bills and reminders sitting on your desk or kitchen counter? Orange County Utilities lets you go paperless by opting into electronic billing.
To enroll in E-Bill:
- Login to online bill pay
- Click on “My Profile”
- Select “Go Paperless”
- Enter email address
- Agree to terms
Once enrolled, you’ll receive an email notification each month when your new bill is ready to view and pay online. You can log in anytime to view electronic versions of your bills going back 12 months.
Going paperless helps eliminate clutter in your home and protects the environment. You’ll save money on envelopes and postage as well.
Payment Options Beyond Online Bill Pay
Online bill pay is the most convenient way to pay your Orange County utility bill. However, the utility does offer alternative payment methods if you prefer or need them:
- By phone – Call 407-836-5515 to use the automated system or speak with a representative weekdays from 8am-6:30pm
- In person – Visit the utility office at 9150 Curry Ford Rd, Orlando, FL 32825
- By mail – Send checks/money orders to PO Box 105573, Atlanta, GA 30348
The utility office accepts cash, checks, credit/debit cards, and money orders. You can also leave check/money order payments in the night drop box.
Third party payment locations like Amscot, Walmart, and Western Union are available for a small surcharge per transaction.
For smooth billing and fewer late payments, online bill pay is the most seamless option. But Orange County Utilities aims to provide payment flexibility to all customers.
Maintaining a Utility Billing Account
As a utility customer, it is your responsibility to maintain your account in good standing. This means:
- Paying bills in full by the due date
- Updating your contact information if it changes
- Monitoring water usage and checking for leaks
- Notifying the utility if you’re moving or need service disconnected
The online account management portal makes it easy to stay on top of your responsibility. Log in anytime to view your balance, payment history, water usage charts, and update your profile.
Enabling notifications will alert you when a new bill is ready, payment is confirmed, or any important account communication occurs. Monitoring your account regularly online can help detect issues early.
While Orange County Utilities offers convenient online billing and payments, customers must do their part by ensuring timely payments and maintaining account information. Avoid service disruptions and penalties by staying engaged with your account.
Customer Service Options for Assistance
Orange County Utilities provides excellent customer service through various channels if you ever need assistance:
- Call – Speak to a representative weekdays from 8am-6:30pm at 407-836-5515
- Email – Send messages or inquiries to [email protected]
- Visit – Talk to staff at the utility office at 9150 Curry Ford Rd
- Accessibility – TTY service for hearing impaired customers is available by dialing 711
Representatives can answer billing and payment questions, explain rates and fees, set up payment plans for large balances, and more.
If you are ever unsure about the legitimacy of an email or call from the utility, reach out to customer service directly to verify before providing personal information or payments.
Reliable customer service ensures Orange County Utilities customers have the support needed to manage accounts smoothly.
Key Takeaways on Orange County Utilities Online Bill Pay
- Online bill pay allows customers to easily view balances and make payments
- Key features include one-time payments, AutoPay, paperless billing, account management
- Paying online is fast, convenient, and secure compared to mailing payments
- Customers can sign up for online bill pay in just minutes on the utility website
- Recurring AutoPay is available to avoid forgetting monthly bills
- Electronic billing eliminates paper clutter with bill notifications by email
- Utility staff can provide great customer service by phone, email, or in the office
Remembering and paying utility bills on time helps avoid penalties and service disruptions. Leverage the speed and simplicity of Orange County Utilities online bill pay and account management to streamline your payments.
Bill Pay Site Frequently Asked Questions
Actually, there is a new way to pay as a guest, but you can only use the other site features after making a profile.
Can a customer service representative take my payment over the phone?
In order to keep you safe, our customer service reps can’t take private payment information over the phone anymore. However, payments can be made using our enhanced automated phone system at 407-836-5515.
Orange County Utilities Job Fair – February 15, 2022
FAQ
How do I pay my Orange County water bill online?
Verify your account balance and make secure payments at www. ocfl. net/PayUtilities. For your protection, customer service representatives no longer have the ability to take private payment information over the phone.
What bills can you pay at Amscot?
You can pay your bills every month at AmscotName Posting IntervalClassBroward County Water
What is an online bill pay?
With online bill pay, you can plan your payments and make payments from your computer, tablet, or phone. An online bill pay service works by deducting a payment from your account balance and transferring it to a service provider. A bill pay service may be included as part of a checking account’s features.
What is the phone number for Orange County Utilities customer service?
If you require service in less than 3 business days, please contact the Customer Service Call Center at (407) 836-5515.
How do I pay my Orange County utility bill?
Payment must be in the form of a check or money order (no cash). You can pay at Amscot®, Walmart®, or Western Union®. Please keep in mind that each company charges extra fees, and Orange County Utilities may not get your payment for up to three days.
Can Orange County utilities take payments over the phone?
Although Orange County Utilities staff is not able to take payments over the phone, please remember that our customer service representatives and their supervisors are more than happy to review your account and situation with you to see how we are able to assist. My services were disconnected for nonpayment.
Do I need my Orange County Utilities account number?
For all options, you will also need your Orange County Utilities account number. If you do not have your account number handy, please call from the phone number associated with your account so the system can access that information. I’m having difficulty using your new phone system. Can you help me?
How do I get a job at Orange County Utilities?
Visit www.ocfl.net/HolidayCurbsideCollection for more info. Orange County Utilities provides water, wastewater, reclaimed water, and solid waste services to enrich the lives of the citizens and guests of Orange County, Florida. Visit the Utilities Jobs Dashboard page for more details about job openings at Orange County Utilities.
Where can I pay my Orange & Osceola County Bill?
available when you call. OUC has partnered with several payment service providers throughout Orange and Osceola County. Payments made at any of these local centers are applied to OUC account in real time. Conveniently pay your bill with one of the several payment options we provide.
What if I receive a call requesting immediate utility payment?
Protect yourself from utility scams. If you receive a call or email requesting immediate utility payment and want to confirm it is legitimate, please call (407) 836-5515. FastTrack Permitting allows you to review permits, a plan status, schedule and review inspections, browse contractor information, and field investigation reports.
